Number of co-authors:20
Number of publications with 3 favourite co-authors:Gavin S. Lew:2Anthony D. Andre:1Ronald G. Shapiro:1
Robert M. Schumacher's 3 most productive colleagues in number of publications:Arthur F. Kramer:18Arnold Lund:17Anthony D. Andre:14
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Robert M. Schumacher
Publications by Robert M. Schumacher (bibliography)
Schumacher, Robert M., Berkowitz, Lyle, Abramson, Paul and Liebovitz, David (2010): Electronic Health Records: Physicians Perspective on Usability. In: Proceedings of the Human Factors and Ergonomics Society 54th Annual Meeting 2010. pp. 816-820.
The usability of electronic health records (EHRs) has received increased attention as it has been identified as one of the key barriers to adoption of EHRs. Every day, health care workers face many usability issues with EHRs such as workflows that do not match clinical processes, alert fatigue (both visual and audio), information overload and frustration with what is perceived as excessive clicks during routine tasks. All this contributes to frustration, and, ultimately, impacts patient care. But what does it mean to have a 'usable' application? Why are EHRs hard to use? This panel brings together practicing physicians trained in medical informatics to provide their unique and front-line perspective on what the real issues are with EHRs and how human factors affects usage. We will address three questions: (1) Why is usability a hard problem in EHRs? (2) From a user's view, what is the cost of poor usability? And (3) what can be done to increase adoption and usage of EHRs in the clinical setting?
© All rights reserved Schumacher et al. and/or HFES
Peters, Kirsten A., Green, Thomas F. and Schumacher, Robert M. (2009): Improving the User Interface and Adoption of Online Personal Health Records. In: Proceedings of the Human Factors and Ergonomics Society 53rd Annual Meeting 2009. pp. 704-708.
In winter 2008/2009, we conducted an independent comparative research study of two existing online Personal Health Record (PHR) applications: Google Health and Microsoft HealthVault. The goals of the study were to identify areas associated with the most errors or missteps and to determine which functions and features were most preferred by potential users. Thirty participants completed a set of tasks using each PHR application and provided qualitative feedback and preference data on five dimensions: usability, utility, security, privacy, and trust. Overall, participants navigated more efficiently and entered data more quickly using Google Health. Consequently, they indicated that they found Google Health more usable than Microsoft HealthVault. Participants also appreciated the fact that Google Health utilized more familiar medical terminology and provided a persistent health information profile summary. Although both PHR systems contain useful features, including the ability to share medical information with a physician, we found that Google Health had a slight edge in perceived overall utility because of important drug interaction information. Finally, in terms of security, privacy and trust, there was a slight preference for Microsoft HealthVault because of its strong brand presence, professional look-and-feel, and more friendly privacy and security language.
© All rights reserved Peters et al. and/or their publisher
Shapiro, Ronald G., Andre, Anthony D., Schumacher, Robert M., Windell, David T. and Schur, Courtney I. (2009): Toward a Stable Career in an Unstable Job Market. In: Proceedings of the Human Factors and Ergonomics Society 53rd Annual Meeting 2009. pp. 1659-1663.
Welcome to the Sixteenth Annual Human Factors and Ergonomics Society Student Career Panel. While our typical career panel emphasizes what one should do to prepare for a career in a "typical" year, 2009 is anything but typical. The economy is changing every day and so too is the job market for Human Factors (HF)/Ergonomics (E) graduates. About the only certainty is that the economy and associated job market will likely change from month to month over the course of the year. Thus, our panelists have chosen the theme "Toward a Stable Career in an Unstable Job Market" for our 2009 panel. We solicited questions for this paper from the Human Factors and Ergonomics Society (HFES) student members. The California State University Northridge Student Chapter members then selected the best six questions for the panel to address in this paper. Many of the recommendations in this paper are tried and tested techniques, which should apply well even in this unstable environment. Some are new ideas, which the professionals on our panel deem especially appropriate today. At the annual meeting panel discussion, panelists will provide a brief introduction and then entertain questions from the audience regarding career preparation in today's environment. A subsequent paper will be published on the HFES website summarizing the panel discussion.
© All rights reserved Shapiro et al. and/or their publisher
Schumacher, Robert M. and Ya, Yiner (2007): The Globalization of User Research: Emerging Trends and Complexities. In: Aykin, Nuray M. (ed.) UI-HCII 2007 - Second International Conference on Usability and Internationalization - Part II July 22-27, 2007, Beijing, China. pp. 238-248.
Bojko, Agnieszka, Lew, Gavin S. and Schumacher, Robert M. (2005): Overcoming the challenges of multinational testing. In Interactions, 12 (6) pp. 28-30.
Familant, M. Elliott and Schumacher, Robert M. (1995): Designing Usable Interactive Voice Response Systems. In: Proceedings of the Human Factors and Ergonomics Society 39th Annual Meeting 1995. .
Schumacher, Robert M., Root, Robert W., Wieringa, Douglas R. and Lew, Gavin S. (1995): The Human Factors Involved in Designing an Online Reference System. In: Proceedings of the Human Factors and Ergonomics Society 39th Annual Meeting 1995. pp. 218-222.
Throughout the last two years, we have been involved in an ambitious plan to move support documentation to an electronic document delivery system at Ameritech. The purpose of this panel is to provide a discussion of the human factors issues involved and the effort required to move from a paperbased environment to an electronic document management and delivery system. The starting state of Ameritech's documentation was similar to that of many large companies that have complex processes. The documents were written by dozens of authors over several years and varied widely in quality. Standards were loosely followed, if at all, and users were continually frustrated by their inability to find information. This unwieldy environment had countless direct and indirect impacts on customers, as well as on the bottom line. As we scoped the project we discovered that our challenges were legion: * Design a new document specification that fit the needs of the users, worked well on-line, exploited the capabilities of electronic information (e.g., hypertext), and could be put together by our current author population; * Develop and implement a collaborative authoring and work flow process to support document creation: * Establish standards for writing and document rendering: * Design an efficient, usable user interface to the electronic document: * Move tens of thousands of pages of hard copy to an online system: and * Get the system introduced and accepted by users -- not to mention wean them away from paper. In this panel, we hope to stimulate discussion around a variety of these topics. We will discuss four key areas: task analysis, process changes, authoring requirements, and user interface design.
© All rights reserved Schumacher et al. and/or Human Factors Society
Schumacher, Robert M. and Lund, Arnold (1993): Development of a Usable Graphical User Interface Design Guide. In: Proceedings of the Fifth International Conference on Human-Computer Interaction 1993. pp. 21-26.
A corporate reality, that poor user interface design negatively affects employees and customers, led us to develop a graphical user interface design guide. We discovered in developing the document that current reference materials are not very helpful and are hard to use. We considered several areas for improvement, including using copious examples, providing behavioral rationale for choice of interface controls, etc. Our experiences so far have been positive and we hope will result in achieving our desired results of improving overall interface design.
© All rights reserved Schumacher and Lund and/or Elsevier Science
Kramer, Arthur F. and Schumacher, Robert M. (1990): Laboratory Exercises for a Graduate/Undergraduate Course in Human-Computer Interaction. In ACM SIGCHI Bulletin, 21 (3) pp. 71-75.
Detweiler, Mark C., Schumacher, Robert M. and Gattuso, Nicholas L. (1990): Alphabetic Input on a Telephone Keypad. In: D., Woods, and E., Roth, (eds.) Proceedings of the Human Factors Society 34th Annual Meeting 1990, Santa Monica, USA. pp. 212-216.
With the growing use of the telephone as an input device, human factors designers need more human performance data on how quickly and accurately users can learn and execute alternative data-entry input strategies, as well as indications of what strategies users prefer. This study assesses five different strategies for entering alphabetic codes from a telephone keypad.
© All rights reserved Detweiler et al. and/or Human Factors Society
Schumacher, Robert M. and Gentner, Dedre (1988): Remembering Causal Systems: Effects of Systematicity and Surface Similarity in Delayed Transfer. In: Proceedings of the Human Factors Society 32nd Annual Meeting 1988. pp. 1271-1275.
Transfer between functionally isomorphic devices can be viewed as a kind of analogical mapping. In this research subjects learned to operate a computer-simulated device and then transferred to a functionally-equivalent device, either immediately or after a delay of one week. Two factors were varied: the systematicity, or causal coherence, of the original device mode; and the transparency, or degree of surface similarity between corresponding components in the two devices. The results showed effects of delay, systematicity and transparency. Transfer performance was better in the immediate than in the delayed condition. Both systematicity and transparency improved performance in both immediate and delayed conditions.
© All rights reserved Schumacher and Gentner and/or Human Factors Society
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