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“ Civilization advances by extending the number of important operations which we can perform without thinking of them. ”

-- Alfred North Whitehead

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Robert E. Thomas

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Publications by Robert E. Thomas (bibliography)

1990

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Rogers, Christopher W. and Thomas, Robert E. (1990): The Effects of Chair-Type and Workstation Configuration on Work Performance. In: D., Woods, and E., Roth, (eds.) Proceedings of the Human Factors Society 34th Annual Meeting 1990, Santa Monica, USA. pp. 674-678.

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1989

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Thomas, Robert E., Congleton, Jerome J. and Horsford, William H. (1989): An Ergonomic Evaluation of Customer Service Operations -- A Case Study. In: Proceedings of the Human Factors Society 33rd Annual Meeting 1989. pp. 690-693.

“Computer equipment repair services are a major and highly competitive industry. An ergonomic evaluation of the activities, methods, facilities and tools used by individual field service representatives of a major computer manufacturer were studied. Results indicated that good ergonomic interventions could reduce employee injuries while increasing productivity and rate-of-return on operations.”

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