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Robert C. Schwalm

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Publications by Robert C. Schwalm (bibliography)

1990

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Schwalm, Robert C. (1990): Human-Computer Interface Quality: Part 1 -- Process or Product?. In: D., Woods, and E., Roth, (eds.) Proceedings of the Human Factors Society 34th Annual Meeting 1990, Santa Monica, USA. pp. 387-391.

“This paper describes an on-going project to study and improve human-computer interface quality. The purpose of the project is to identify and acquire the tools and job aids needed to support high-quality human-computer interface (HCI) design. The objective is to integrate these tools in a cohesive, formal design process. The design process, supported by a suite of integrated tools, will create a design environment that promotes designer effectiveness and productivity and ensures the design of high-quality user interfaces. Formalizing the HCI design process and integrating the support tools are necessary tasks because user interface quality is not yet directly quantifiable. Quality of process is the best predictor of quality of product. This paper specifically describes efforts to define and measure human-computer interface quality. This paper also presents the results of a survey of human factors specialists to identify and prioritize the tools and job aids needed to be more effective and more productive in the design of high-quality user interfaces. Finally, the paper briefly addresses the need for a formalized HCI design process and integration of supporting tools and job aids.”

1989

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Schwalm, Robert C. and Carlson, Linda C. (1989): On the Loss and Restoration of End User Acceptance. In: Proceedings of the Human Factors Society 33rd Annual Meeting 1989. pp. 797-801.

“This paper identifies, through a case study, some of the specific factors contributing to the erosion of user acceptance during the redesign of an automated system and the specific steps taken to restore user acceptance. Among the factors contributing to a shift in user attitude are resistance to a new computer environment, a temporary emphasis during design on computer (vs user) issues, less frequent user reviews, and concerns about job security. Steps taken to restore user acceptance include increased contact with end users, familiarizing users with the computer environment, and clarification of system and user roles.”

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