Marc Hassenzahl explains the fascinating concept of User Experience and Experience Design. Commentaries by Don Norman, Eric Reiss, Mark Blythe, and Whitney Hess
User Experience and Experience Design !
Lam, Ringo Wai-kit, Li, Chun-hung and Chui, Chun Kit (2004): The Design of an Integrated Web Mining and Usability System. In: Yao, Jingtao, Raghavan, Vijay V. and Wang, G. Y. (eds.) Proceedings of the 2nd International Workshop on Web-based Support Systems September 20, 2004, Beijing, China. pp. 94-101. Available online