Marc Hassenzahl explains the fascinating concept of User Experience and Experience Design. Commentaries by Don Norman, Eric Reiss, Mark Blythe, and Whitney Hess
User Experience and Experience Design !
Fakun, Devendra and Greenough, Richard (2004): An exploratory study into whether to or not to include users in the development of industrial hypermedia applications. In Requir. Eng., 9 (1) pp. 57-66.
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