Marc Hassenzahl explains the fascinating concept of User Experience and Experience Design. Commentaries by Don Norman, Eric Reiss, Mark Blythe, and Whitney Hess
User Experience and Experience Design !
Crowder, Richard, Sim, Y. M., Wills, Gary and Greenough, Richard (2001): A review of the benefits of using hypermedia manuals. In: Hypertext'01 - Proceedings of the Twelfth ACM Conference on Hypertext and Hypermedia August 14-18, 2001, Aarhus, Denmark. pp. 245-246.
Heath, Ian, Hall, Wendy, Crowder, Richard and Wills, Gary (1999): The Application of a Hypermedia Research System in Industry. In: Hypertext 99 - Proceedings of the Tenth ACM Conference on Hypertext and Hypermedia February 21-25, 1999, Darmstadt, Germany. pp. 203-204.