Jul 12

To design an easy-to-use interface, pay attention to what users do, not what they say. Self-reported claims are unreliable, as are user speculations about future behavior.

-- Jakob Nielsen

 
 

Featured chapter

Marc Hassenzahl explains the fascinating concept of User Experience and Experience Design. Commentaries by Don Norman, Eric Reiss, Mark Blythe, and Whitney Hess

User Experience and Experience Design !

 
 

Our Latest Books

Kumar and Herger 2013: Gamification at Work: Designing Engaging Business Software...
by Janaki Mythily Kumar and Mario Herger

 
Start reading

Whitworth and Ahmad 2013: The Social Design of Technical Systems: Building technologies for communities...
by Brian Whitworth and Adnan Ahmad

 
Start reading

Soegaard and Dam 2013: The Encyclopedia of Human-Computer Interaction, 2nd Ed....
by Mads Soegaard and Rikke Friis Dam

 
Start reading
 
 

Help us help you!

 
 

Richard Chow

Add description
Add publication

Publications by Richard Chow (bibliography)

 what's this?
2009
 
Edit | Del

Chow, Richard, Oberst, Ian and Staddon, Jessica (2009): Sanitization's slippery slope: the design and study of a text revision assistant. In: Proceedings of the 2009 Symposium on Usable Privacy and Security 2009. p. 13.

For privacy reasons, sensitive content may be revised before it is released. The revision often consists of redaction, that is, the "blacking out" of sensitive words and phrases. Redaction has the side effect of reducing the utility of the content, often so much that the content is no longer useful. Consequently, government agencies and others are increasingly exploring the revision of sensitive content as an alternative to redaction that preserves more content utility. We call this practice sanitization. In a sanitized document, names might be replaced with pseudonyms and sensitive attributes might be replaced with hypernyms. Sanitization adds to redaction the challenge of determining what words and phrases reduce the sensitivity of content. We have designed and developed a tool to assist users in sanitizing sensitive content. Our tool leverages the Web to automatically identify sensitive words and phrases and quickly evaluates revisions for sensitivity. The tool, however, does not identify all sensitive terms and mistakenly marks some innocuous terms as sensitive. This is unavoidable because of the difficulty of the underlying inference problem and is the main reason we have designed a sanitization assistant as opposed to a fully-automated tool. We have conducted a small study of our tool in which users sanitize biographies of celebrities to hide the celebrity's identity both both with and without our tool. The user study suggests that while the tool is very valuable in encouraging users to preserve content utility and can preserve privacy, this usefulness and apparent authoritativeness may lead to a "slippery slope" in which users neglect their own judgment in favor of the tool's.

© All rights reserved Chow et al. and/or ACM Press

 
Add publication
Show list on your website
 

Join our community and advance:

Your
Skills

Your
Network

Your
Career

 
 
 
 

Changes to this page (author)

08 Sep 2009: Added

Page Information

Page maintainer: The Editorial Team
URL: http://www.interaction-design.org/references/authors/richard_chow.html
Jul 12

To design an easy-to-use interface, pay attention to what users do, not what they say. Self-reported claims are unreliable, as are user speculations about future behavior.

-- Jakob Nielsen

 
 

Featured chapter

Marc Hassenzahl explains the fascinating concept of User Experience and Experience Design. Commentaries by Don Norman, Eric Reiss, Mark Blythe, and Whitney Hess

User Experience and Experience Design !

 
 

Our Latest Books

Kumar and Herger 2013: Gamification at Work: Designing Engaging Business Software...
by Janaki Mythily Kumar and Mario Herger

 
Start reading

Whitworth and Ahmad 2013: The Social Design of Technical Systems: Building technologies for communities...
by Brian Whitworth and Adnan Ahmad

 
Start reading

Soegaard and Dam 2013: The Encyclopedia of Human-Computer Interaction, 2nd Ed....
by Mads Soegaard and Rikke Friis Dam

 
Start reading
 
 

Help us help you!