Marc Hassenzahl explains the fascinating concept of User Experience and Experience Design. Commentaries by Don Norman, Eric Reiss, Mark Blythe, and Whitney Hess
User Experience and Experience Design !
Morris, Rebecca J. (2011): "Major stewards of storytelling": pre-service librarians' perspectives on librarians' roles in 21st century storytelling. In: Proceedings of the 2011 iConference 2011. pp. 722-724. Available online