Rebecca E. Grinter
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"Rebecca Grinter"
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Publications by Rebecca E. Grinter (bibliography)
» 2009 «
Wyche, Susan P., Caine, Kelly E., Davison, Benjamin K., Patel, Shwetak N., Arteaga, Michael and Grinter, Rebecca E. (2009): Sacred imagery in techno-spiritual design. In: Proceedings of ACM CHI 2009 Conference on Human Factors in Computing Systems 2009. pp. 55-58. Available online
“Despite increased knowledge about how Information and Communications Technologies (ICTs) are used to support religious and spiritual practices, designers know little about how to design technologies for faith-related purposes. Our research suggests incorporating sacred imagery into techno-spiritual applications can be useful in guiding development. We illustrate this through the design and evaluation of a mobile phone application developed to support Islamic prayer practices. Our contribution is to show how religious imagery can be used in the design of applications that go beyond the provision of functionality to connect people to the experience of religion.”
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Sung, JaYoung, Grinter, Rebecca E. and Christensen, Henrik I. (2009): "Pimp My Roomba": designing for personalization. In: Proceedings of ACM CHI 2009 Conference on Human Factors in Computing Systems 2009. pp. 193-196. Available online
“We present a study of how householders personalize their domestic vacuuming robot, iRobot's Roomba". In particular, we build on Blom and Monk's [3] theory of personalization that argues that personalization does not only occur naturally but can also be induced by design choices. In this study, we created a personalization toolkit, which allowed people to customize their Roomba's appearance and distributed it to 15 households. Our observations of these households provide empirical support that personalization can facilitate positive experiences with a Roomba, and having materials to hand can increase the odds of customization. We conclude by discussing design implications for personalization.”
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Poole, Erika Shehan, Chetty, Marshini, Morgan, Tom, Grinter, Rebecca E. and Edwards, W. Keith (2009): Computer help at home: methods and motivations for informal technical support. In: Proceedings of ACM CHI 2009 Conference on Human Factors in Computing Systems 2009. pp. 739-748. Available online
“Prior research suggests that people may ask their family and friends for computer help. But what influences whether and how a "helper" will provide help? To answer this question, we conducted a qualitative investigation of people who participated in computer support activities with family and friends in the past year. We describe how factors including maintenance of one's personal identity as a computer expert and accountability to one's social network determine who receives help and the quality of help provided. We also discuss the complex, fractured relationship between the numerous stakeholders involved in the upkeep of home computing infrastructures. Based on our findings, we provide implications for the design of systems to support informal help-giving in residential settings.”
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Sung, JaYoung, Christensen, Henrik I. and Grinter, Rebecca E. (2009): Robots in the wild: understanding long-term use. In: Proceedings of the 4th ACM/IEEE International Conference on Human Robot Interaction 2009. pp. 45-52. Available online
“It has long been recognized that novelty effects exist in the interaction with technologies. Despite this recognition, we still know little about the novelty effects associated with domestic robotic appliances and more importantly, what occurs after the novelty wears off. To address this gap, we undertook a longitudinal field study with 30 households to which we gave Roomba vacuuming robots and then observed use over six months. During this study, which spans over 149 home visits, we encountered methodological challenges in understanding households' usage patterns. In this paper we report on our longitudinal research, focusing particularly on the methods that we used 1) to understand human-robot interaction over time despite the constraints of privacy and temporality in the home, and 2) to uncover information when routines became less conscious to the participants themselves.”
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» 2008 «
Wyche, Susan P., Aoki, Paul M. and Grinter, Rebecca E. (2008): Re-placing faith: reconsidering the secular-religious use divide in the United States and Kenya. In: Proceedings of ACM CHI 2008 Conference on Human Factors in Computing Systems April 5-10, 2008. pp. 11-20. Available online
“In this paper, we report on design-oriented fieldwork and design research conducted over a six-month period in urban centers in the United States and Kenya. The contributions of this work for the CHI/CSCW community are empirical and methodological. First, we describe how recent design discourse around "designing technology for religion" creates an artificial distinction between instrumental and religious ICT use, particularly in developing regions. As illustrative examples, we relate three themes developed in the course of our fieldwork, which we term mindfulness, watchfulness, and embeddedness, to both "secular" and "religious" aspects of life in the communities studied. Second, we make a methodological contribution by describing how we used design sketches of speculative design concepts to extend and complement our fieldwork. By producing these sketches and soliciting feedback, we elicited additional data about how participants viewed the relationship between religion and ICT and prompted self-reflection on our own ideas.”
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Wyche, Susan P., Caine, Kelly E., Davison, Benjamin, Arteaga, Micheal and Grinter, Rebecca E. (2008): Sun dial: exploring techno-spiritual design through a mobile Islamic call to prayer application. In: Proceedings of ACM CHI 2008 Conference on Human Factors in Computing Systems April 5-10, 2008. pp. 3411-3416. Available online
“We present the design and formative evaluation of Sun Dial, an application that supports Muslims' prayer practices. We report on a study that involved identifying prayer as an activity that can be supported with technology; the development of a prototype; and a short-term evaluation of Sun Dial conducted with our local Muslim community. In addition to presenting a novel design idea, our case study contributes to the growing corpus of research examining technology and religion.”
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Grimes, Andrea, Bednar, Martin, Bolter, Jay David and Grinter, Rebecca E. (2008): EatWell: sharing nutrition-related memories in a low-income community. In: Proceedings of ACM CSCW08 Conference on Computer-Supported Cooperative Work 2008. pp. 87-96. Available online
“Low-income African American communities face a disproportionate amount of diet-related health problems in the United States. To address this issue, we developed EatWell, a system that allows people to use their cell phones to create voice memories describing how they have tried to eat healthfully in their neighborhoods (e.g., at local restaurants) and listen to the memories that others have created. In this paper, we describe the results of our field trial of EatWell, specifically characterizing how our participants were able to craft stories that were both emotive and culturally-relevant, the challenges that arose in creating these memories and finally how sharing these stories facilitated a sense of community empowerment. We conclude by presenting implications for the design of future applications that facilitate the sharing of health-related experiences.”
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Poole, Erika Shehan, Chetty, Marshini, Grinter, Rebecca E. and Edwards, W. Keith (2008): More than meets the eye: transforming the user experience of home network management. In: Proceedings of DIS08 Designing Interactive Systems 2008. pp. 455-464. Available online
“As computing migrates from the workplace to the home, householders must tackle problems of home network maintenance. Often they lack the technical knowledge or motivation to complete these tasks, making the user experience of home network maintenance frustrating. In response to these difficulties, many householders rely on handwritten reminders or interactive networking tools that are ill-suited for the home environment. In this paper, we seek to understand how to design better home network management tools through a study of sketches created by 40 people in 18 households. In our study, we obtained information about householders' knowledge, practices and needs with respect to home networking. Based on our results, we present guidelines for transforming the user experience of home network management.”
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Chetty, Marshini, Tran, David and Grinter, Rebecca E. (2008): Getting to green: understanding resource consumption in the home. In: Youn, Hee Yong and Cho, We-Duke (eds.) UbiComp 2008 Ubiquitous Computing - 10th International Conference September 21-24, 2008, Seoul, Korea. pp. 242-251. Available online
Szymanski, Margaret, Aoki, Paul, Grinter, Rebecca E., Hurst, Amy, Thornton, James and Woodruff, Allison (2008): Sotto Voce: Facilitating Social Learning in a Historic House. In Computer Supported Cooperative Work, 17 (1) pp. 5-34
“This study examines visitors' use of two different electronic guidebook prototypes, the second an iteration of the first, that were developed to support social interaction between companions as they tour a historic house. Three studies were conducted in which paired visitors' social interactions were video- and audio-recorded for analysis. Using conversation analysis, the data from the use of prototype 1 and prototype 2 were compared. It was found that audio delivery methods were consequential to the ways in which visitors structurally organized their social activity. Further, the availability of structural opportunities for social interaction between visitors has implications for the ways in which the learning process occurs in museum settings.”
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Sung, Ja-Young, Grinter, Rebecca E., Christensen, Henrik I. and Guo, Lan (2008): Housewives or technophiles?: understanding domestic robot owners. In: Proceedings of the 3rd ACM/IEEE International Conference on Human Robot Interaction 2008. pp. 129-136. Available online
“Despite the growing body of Human-Robot Interaction (HRI) research focused on domestic robots, surprisingly little is known about the demographic profile of robot owners and their influence on usage patterns. In this paper, we present the results of a survey of 379 iRobot's Roomba owners, that identified their demographic and usage trends. The outcome of the survey suggests that Roomba users are equally likely to be men or women, and they tend to be younger with high levels of education and technical backgrounds. Their adoption and use patterns illustrate the important role that gift exchange plays in adoption, and how the robot changes cleaning routines and creates non-cleaning activities. More generally, we argue that domestic robot adoption is growing, and suggest some of the factors that lead to a positive experience.”
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» 2007 «
Sung, Ja-Young, Guo, Lan, Grinter, Rebecca E. and Christensen, Henrik I. (2007): "My Roomba Is Rambo": Intimate Home Appliances. In: Krumm, John, Abowd, Gregory D., Seneviratne, Aruna and Strang, Thomas (eds.) UbiComp 2007 Ubiquitous Computing - 9th International Conference September 16-19, 2007, Innsbruck, Austria. pp. 145-162. Available online
Chetty, Marshini, Sung, Ja-Young and Grinter, Rebecca E. (2007): How Smart Homes Learn: The Evolution of the Networked Home and Household. In: Krumm, John, Abowd, Gregory D., Seneviratne, Aruna and Strang, Thomas (eds.) UbiComp 2007 Ubiquitous Computing - 9th International Conference September 16-19, 2007, Innsbruck, Austria. pp. 127-144. Available online
Grimes, Andrea and Grinter, Rebecca E. (2007): Designing Persuasion: Health Technology for Low-Income African American Communities. In: Kort, Yvonne de, IJsselsteijn, Wijnand, Midden, Cees J. H., Eggen, Berry and Fogg, B. J. (eds.) PERSUASIVE 2007 - Persuasive Technology, Second International Conference on Persuasive Technology April 26-27, 2007, Palo Alto, CA, USA. pp. 24-35. Available online
Henderson-Summet, Valerie, Grinter, Rebecca E., Carroll, Jennie and Starner, Thad (2007): Electronic Communication: Themes from a Case Study of the Deaf Community. In: Baranauskas, Maria Cecília Calani, Palanque, Philippe A., Abascal, Julio and Barbosa, Simone Diniz Junqueira (eds.) DEGAS 2007 - Proceedings of the 1st International Workshop on Design and Evaluation of e-Government Applications and Services September 11th, 2007, Rio de Janeiro, Brazil. pp. 347-360. Available online
» 2006 «
Voida, Stephen, Edwards, W. Keith, Newman, Mark W., Grinter, Rebecca E. and Ducheneaut, Nicolas (2006): Share and share alike: exploring the user interface affordances of file sharing. In: Proceedings of ACM CHI 2006 Conference on Human Factors in Computing Systems 2006. pp. 221-230. Available online
“With the rapid growth of personal computer networks and the Internet, sharing files has become a central activity in computer use. The ways in which users control the what, how, and with whom of sharing are dictated by the tools they use for sharing; there are a wide range of sharing practices, and hence a wide range of tools to support these practices. In practice, users' requirements for certain sharing features may dictate their choice of tool, even though the other affordances available through that tool may not be an ideal match to the desired manner of sharing. In this paper, we explore users' current practices in file sharing and examine the tools used to share files. Based on our findings, we unpack the features and affordances of these tools into a set of dimensions along which sharing tools can be characterized. Then, we present the set of user interface features we have prototyped in an interface called a sharing palette, which provides a platform for exploration and experimentation with new modalities of sharing. We briefly present the tool as a whole and then focus on the individual features of the sharing palette that support reported styles of sharing.”
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Wyche, Susan P., Hayes, Gillian R., Harvel, Lonnie D. and Grinter, Rebecca E. (2006): Technology in spiritual formation: an exploratory study of computer mediated religious communications. In: Proceedings of ACM CSCW06 Conference on Computer-Supported Cooperative Work 2006. pp. 199-208. Available online
“In this paper, we report findings from a study of American Christian ministers' uses of technologies in religious practices. We focus on the use of technologies for spiritual purposes as opposed to pragmatic and logistical, but report on all. We present results about the uses of technologies in three aspects of religious work: religious study and reflection, church services, and pastoral care. We end by examining how the collaborative religious uses of technologies cross and blend work and personal life.”
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Kientz, Julie, Hayes, Gillian R., Abowd, Gregory D. and Grinter, Rebecca E. (2006): From the war room to the living room: decision support for home-based therapy teams. In: Proceedings of ACM CSCW06 Conference on Computer-Supported Cooperative Work 2006. pp. 209-218. Available online
“Teams of therapists often provide targeted interventions for children with developmental disabilities. A common practice in these cases is one-on-one interaction between a therapist and the child together with occasional group meetings of the therapists to discuss progress and make informed decisions to modify the intervention plan. We designed a system called Abaris to support this form of collaborative decision-making for a particular intervention popular in the treatment of children with autism. Our system allows for the simultaneous use of trending data across therapy sessions and detailed session data that is automatically integrated with highly indexed video. We discuss the impact this system had on the team dynamics, the amount of collaboration, and the effect it had on the team using evidence and videos to make decisions about the care of the child.”
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Grinter, Rebecca E., Palen, Leysia and Eldridge, Margery (2006): Chatting with teenagers: Considering the place of chat technologies in teen life. In ACM Transactions on Computer-Human Interaction, 13 (4) pp. 423-447
“In the last few years, teenagers have been on the forefront of adopting short message service (SMS), a mobile phone-based text messaging system, and instant messaging (IM), a computer-based text chat system. However, while teenage adoption of SMS had led to a series of studies examining the reasons for its popularity, IM use in the teenage population remains understudied. This omission becomes significant given the increasing interest in domestic computing among human-computer interaction (HCI) and computer-supported cooperative work (CSCW) researchers. Further, because of the dearth of empirical work on teenage use of IM, we find that IM and SMS are sometimes incorrectly assumed to share the same features of use. To address these concerns, we revisit our own studies of SMS and IM use and reexamine them in tandem with other published studies on teenage chat. We consider similarities and differences in styles of SMS and IM use and how chat technologies enable the pursuit of teenage independence. We examine how differences are born out of technological differences and financial cost structures. We discuss how SMS and IM are used in concert to provide increased awareness and to coordinate inter-household communications, and how privacy is regulated within the individual household as a means of maintaining these communications.”
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Grinter, Rebecca E., Rodden, Tom, Aoki, Paul, Cutrell, Ed, Jeffries, Robin and Olson, Gary (eds.) Proceedings of the 2006 SIGCHI conference on Human Factors in computing systems April 22-27, 2006, Montréal, Canada.
Wyche, Susan, Sengers, Phoebe and Grinter, Rebecca E. (2006): Historical Analysis: Using the Past to Design the Future. In: Dourish, Paul and Friday, Adrian (eds.) UbiComp 2006 Ubiquitous Computing - 8th International Conference September 17-21, 2006, Orange County, CA, USA. pp. 35-51. Available online
» 2005 «
Grinter, Rebecca E. (2005): Words about Images: Coordinating Community in Amateur Photography. In Computer Supported Cooperative Work, 14 (2) pp. 161-188
“This paper describes how the adoption of digital technologies by two amateur photography communities created coordination challenges. Digital technologies disrupted the classification schemes used not just to sort images into groups for competition, but also served to coordinate the community itself. In opening up the classification scheme, members were able to see and reflect on the sources used to establish the definitions that sorted images and organised their practices not just locally but more widely across various boundaries. Without having words about images, both amateur photography communities would have struggled to coordinate.”
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Voida, Amy, Grinter, Rebecca E., Ducheneaut, Nicolas, Edwards, W. Keith and Newman, Mark W. (2005): Listening in: practices surrounding iTunes music sharing. In: Proceedings of ACM CHI 2005 Conference on Human Factors in Computing Systems 2005. pp. 191-200. Available online
“This paper presents a descriptive account of the social practices surrounding the iTunes music sharing of 13 participants in one organizational setting. Specifically, we characterize adoption, critical mass, and privacy; impression management and access control; the musical impressions of others that are created as a result of music sharing; the ways in which participants attempted to make sense of the dynamic system; and implications of the overlaid technical, musical, and corporate topologies. We interleave design implications throughout our results and relate those results to broader themes in a music sharing design space.”
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Bellotti, Victoria, Ducheneaut, Nicolas, Howard, Mark, Smith, Ian and Grinter, Rebecca E. (2005): Quality Versus Quantity: E-Mail-Centric Task Management and Its Relation With Overload. In Human-Computer Interaction, 20 (1) pp. 89-138
“It is widely acknowledged that many professionals suffer from "e-mail overload." This article presents findings from in-depth fieldwork that examined this phenomenon, uncovering six key challenges of task management in e-mail. Analysis of qualitative and quantitative data suggests that it is not simply the quantity but also the collaborative quality of e-mail task and project management that causes this overload. We describe how e-mail becomes especially overwhelming when people use it for tasks that involve participation of others; tasks cannot be completed until a response is obtained and so they are interleaved. Interleaving means that the e-mail user must somehow simultaneously keep track of multiple incomplete tasks, often with the only reminder for each one being an e-mail message somewhere in the inbox or a folder. This and other insights from our fieldwork led us to a new design philosophy for e-mail in which resources for task and project management are embedded directly within an e-mail client as opposed to being added on as separate components of the application. A client, TaskMaster, embodying these ideas, was developed and tested by users in managing their real e-mail over an extended period. The design of the client and results of its evaluation are also reported.”
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» 2004 «
Dourish, Paul, Grinter, Rebecca E., Flor, Jessica Delgado de la and Joseph, Melissa (2004): Security in the wild: user strategies for managing security as an everyday, practical problem. In Personal and Ubiquitous Computing, 8 (6) pp. 391-401
» 2003 «
Grinter, Rebecca E. and Eldridge, Margery (2003): Wan2tlk?: everyday text messaging. In: Cockton, Gilbert and Korhonen, Panu (eds.) Proceedings of the ACM CHI 2003 Human Factors in Computing Systems Conference April 5-10, 2003, Ft. Lauderdale, Florida, USA. pp. 441-448.
Grinter, Rebecca E. (2003): Recomposition: Coordinating a Web of Software Dependencies. In Computer Supported Cooperative Work, 12 (3) pp. 297-327
“In this paper, I revisit the concept of recomposition -- all the work that development organizations do to make sure that their product fits together and into a broader environment of other technologies. Technologies, such as Configuration Management (CM) systems, can ameliorate some of a software development team's need to engage in recomposition. However, technological solutions do not scale to address other kinds of recomposition needs. This paper focuses on various organizational responses to the need for recomposition. By organizational response, I mean how individuals engage in recomposition so that the organization can assemble software systems from parts. Specifically, I describe how those responses are manifested in the day-to-day communications and responsibilities of individuals throughout the organization. I also highlight how changes in an organization complicate recomposition. The paper concludes with a discussion of three features of software development work that are revealed by recomposition: the affects of environmental disturbances on development work, the types of dependencies that require recomposition, and the images of organizations required to manage the recomposition.”
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» 2002 «
Bellotti, Victoria, Back, Maribeth, Edwards, W. Keith, Grinter, Rebecca E., Henderson, Austin and Lopes, Cristina (2002): Making sense of sensing systems: five questions for designers and researchers. In: Terveen, Loren (ed.) Proceedings of the ACM CHI 2002 Conference on Human Factors in Computing Systems Conference April 20-25, 2002, Minneapolis, Minnesota. pp. 415-422.
Aoki, Paul M., Grinter, Rebecca E., Hurst, Amy, Szymanski, Margaret H., Thornton, James D. and Woodruff, Allison (2002): Sotto voce: exploring the interplay of conversation and mobile audio spaces. In: Terveen, Loren (ed.) Proceedings of the ACM CHI 2002 Conference on Human Factors in Computing Systems Conference April 20-25, 2002, Minneapolis, Minnesota. pp. 431-438.
Grinter, Rebecca E. and Palen, Leysia (2002): Instant messaging in teen life. In: Churchill, Elizabeth F., McCarthy, Joe, Neuwirth, Christine and Rodden, Tom (eds.) Proceedings of the 2002 ACM conference on Computer supported cooperative work November 16 - 20, 2002, New Orleans, Louisiana, USA. pp. 21-30. Available online
“Instant Messaging (IM) is being widely adopted by teenagers. In a study of
16 teenage IM users, we explore IM as an emerging feature of teen life,
focusing our questions on its support of interpersonal communication and its
role and salience in everyday life. We qualitatively describe the teens' IM use
interpersonally, as well as its place in the domestic ecology. We also identify
technology adoption conditions and discuss behaviors around privacy management.
In this initial investigation, we found differences in the nature of use
between high school and college teens, differences we propose are accounted for
by teens' degree of autonomy as a function of domestic and scholastic
obligations, the development of independent work practices, Internet
connectivity access, and even transportation access. Moreover, while teen IM
use is in part characterized as an optimizing choice between multiple
communications media, practice is also tied to concerns around peer pressure,
peer group membership and creating additional opportunities to socialize.”
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Grinter, Rebecca E., Aoki, Paul M., Szymanski, Margaret H., Thornton, James D., Woodruff, Allison and Hurst, Amy (2002): Revisiting the visit: understanding how technology can shape the museum visit. In: Churchill, Elizabeth F., McCarthy, Joe, Neuwirth, Christine and Rodden, Tom (eds.) Proceedings of the 2002 ACM conference on Computer supported cooperative work November 16 - 20, 2002, New Orleans, Louisiana, USA. pp. 146-155. Available online
“This paper reports findings from a study of how a guidebook was used by
pairs of visitors touring a historic house. We describe how the guidebook was
incorporated into their visit in four ways: shared listening, independent use,
following one another, and checking in on each other. We discuss how individual
and groupware features were adopted in support of different visiting
experiences, and illustrate how that adoption was influenced by social
relationships, the nature of the current visit, and any museum visiting
strategies that the couples had. Finally, we describe how the guidebook
facilitated awareness between couples, and how awareness of non-guidebook users
(strangers) influenced use.”
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Woodruff, Allison, Szymanski, Margaret H., Grinter, Rebecca E. and Aoki, Paul M. (2002): Practical strategies for integrating a conversation analyst in an iterative design process. In: Proceedings of DIS02: Designing Interactive Systems: Processes, Practices, Methods, & Techniques 2002. pp. 255-264. Available online
“We present a case study of an iterative design process that includes a conversation analyst. We discuss potential benefits of conversation analysis for design, and we describe our strategies for integrating the conversation analyst in the design process. Since the analyst on our team had no previous exposure to design or engineering, and none of the other members of our team had any experience with conversation analysis, we needed to build a foundation for our interaction. One of our key strategies was to pair the conversation analyst with a designer in a highly interactive collaboration. Our tactics have been effective on our project, leading to valuable results that we believe we could not have obtained using another method. We hope that this paper can serve as a practical guide to those interested in establishing a productive and efficient working relationship between a conversation analyst and the other members of a design team.”
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» 2001 «
Grinter, Rebecca E. (2001): From local to global coordination: lessons from software reuse. In: Ellis, Clarence and Zigurs, Ilze (eds.) Proceedings of the International ACM SIGGROUP Conference on Supporting Group Work 2001 September 30 - October 3, 2001, Boulder, Colorado, USA. pp. 144-153. Available online
“Software reuse offers the promise of reducing product costs and increasing system reliability by making it possible to share code. However, software reuse in practice has proved much harder. This paper examines three cases of software reuse to understand why reuse remains elusive. The findings show that reuse encounters three coordination problems: the work required to traverse boundaries, the effects of organizational and environmental changes, and the coordination required to align and assemble multiple pieces of software.”
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Grinter, Rebecca E. and Eldridge, M. (2001): y do tngrs luv 2 txt msg?. In: Ecscw 2001 - Proceedings of the Seventh European Conference on Computer Supported Cooperative Work 16-20 September, 2001, Bonn, Germany. pp. 219-238.
Edwards, W. Keith and Grinter, Rebecca E. (2001): At Home with Ubiquitous Computing: Seven Challenges. In: Abowd, Gregory D., Brumitt, Barry and Shafer, Steven A. (eds.) Ubicomp 2001 Ubiquitous Computing - Third International Conference September 30 - October 2, 2001, Atlanta, Georgia, USA. pp. 256-272. Available online
» 2000 «
Herbsleb, James D., Mockus, Audris, Finholt, Thomas A. and Grinter, Rebecca E. (2000): Distance, Dependencies, and Delay in a Global Collaboration. In: Kellogg, Wendy A. and Whittaker, Steve (eds.) Proceedings of the 2000 ACM conference on Computer supported cooperative work 2000, Philadelphia, Pennsylvania, United States. pp. 319-328. Available online
“Collaborations over distance must contend with the loss of the rich, subtle interactions that co-located teams use to coordinate their work. Previous research has suggested that one consequence of this loss is that cross-site work will take longer than comparable single-site work. We use both survey data and data from the change management system to measure the extent of delay in a multi-site software development organization. We also measure site interdependence, differences in same-site and cross-site communication patterns, and analyze the relationship of these variables to delay. Our results show a significant relationship between delay in cross-site work and the degree to which remote colleagues are perceived to help out when workloads are heavy. This result is particularly troubling in light of the finding that workers generally believed they were as helpful to their remote colleagues as to their local colleagues. We discuss implications of our findings for collaboration technology for distributed organizations.”
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Grinter, Rebecca E. (2000): Workflow Systems: Occasions for Success and Failure. In Computer Supported Cooperative Work, 9 (2) pp. 189-214
“configuration management (CM), empirical studies, software development, workflow systems”
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Cox, Kenneth C., Grinter, Rebecca E., Hibino, Stacie, Jagadeesan, Lalita Jategaonkar and Mantilla, David (2000): Using Dialog and Context in a Speech-Based interface for an Information Visualization Environment. In: Advanced Visual Interfaces 2000 2000. pp. 274-275.
» 1999 «
Grinter, Rebecca E., Herbsleb, James D. and Perry, Dewayne E. (1999): The Geography of Coordination: Dealing with Distance in R&D Work. In: Proceedings of the International ACM SIGGROUP Conference on Supporting Group Work 1999 November 14-17, 1999, Phoenix, Arizona, USA. pp. 306-315. Available online
“Geographically distributed development creates new questions about how to coordinate multi-site work. In this paper, we present four methods product development organizations used to coordinate their work: functional areas of expertise, product structure, process steps, and customization. We describe the benefits and difficulties with each model. Finally, we discuss two difficulties that occur irrespective of the model used: consequences of unequal distribution of project mass, and finding expertise.”
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» 1998 «
Grinter, Rebecca E. (1998): Recomposition: Putting It All Back Together Again. In: Poltrock, Steven and Grudin, Jonathan (eds.) Proceedings of the 1998 ACM conference on Computer supported cooperative work November 14 - 18, 1998, Seattle, Washington, United States. pp. 393-402. Available online
“Design and development work have become increasingly interesting to CSCW researchers. This paper introduces a new perspective for examining that work: recomposition. Recomposition focuses on the activities required to coordinate the assembly of an artifact. Using examples drawn from a study of three software development organizations I show how recomposition is a form of articulation work. I describe how that articulation work influences the product produced, and how the product itself influences the coordination required. I discuss the implications of a recomposition view for CSCW research.”
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» 1997 «
Grinter, Rebecca E. (1997): Doing Software Development: Occasions for Automation and Formalisation. In: Hughes, John F., Prinz, Wolfgang and Schmidt, Kjeld (eds.) Proceedings of the Fifth European Conference on Computer-Supported Cooperative Work 7-11 September, 1997, Lancaster, UK. pp. 173-188.
Grinter, Rebecca E. (1997): From Workplace to Development: What Have We Learned So Far and Where Do We Go?. In: Payne, Stephen C. and Prinz, Wolfgang (eds.) Proceedings of the International ACM SIGGROUP Conference on Supporting Group Work 1997 November 11-19, 1997, Phoenix, Arizona, USA. pp. 231-240. Available online
“Development methodologies such as user-centered or participatory design require a commitment to the process at the beginning of the development project. However, it is not always possible to introduce a new development methodology. When new methodologies can not be used the question of how research can contribute to the design of systems becomes important. Studies of the workplace have provided one solution by offering insights into the work on a setting-by-setting basis. This paper argues that workplace studies as a corpus can also offer systems designers valuable information to support their decisions.”
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» 1996 «
Grinter, Rebecca E. (1996): Supporting Articulation Work Using Software Configuration Management Systems. In Computer Supported Cooperative Work, 5 (4) pp. 447-465
“Software product development is a highly collaborative activity, where teams of developers need to collaborate to produce a system. It is also a domain where systems are used to try to help the developers coordinate their work. This paper describes the results of an empirical study of the use of one such system, a configuration management tool. Specifically it describes three aspects of the support that the tool provides: the challenges of representing the work, the need to support both individuals and groups working together, and how the assumptions about software development built into the tool interact with others in the organization. The study suggests that long after the initial adoption the tool and the organization continue to interact with each other. It also opens up questions for empirical studies of the organizational context behind the tool usage.”
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» 1995 «
Grinter, Rebecca E. (1995): Using a Configuration Management Tool to Coordinate Software Development. In: Proceedings of the ACM Conference on Organizational Computing Systems 1995 August 13-16, 1995, Milpitas, California, USA. pp. 168-177.
» 1994 «
Grinter, Rebecca E. (1994): "A Small Matter of Programming," by Bonnie A. Nardi. In ACM SIGCHI Bulletin, 26 (4) pp. 80-81
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Mar 18th, 2010
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22 Jun 2007: Author was edited
22 Jun 2007: Author was added to the bibliography
22 Jun 2007: Author was edited
22 Jun 2007: Author was edited
19 Jun 2007: Author was edited
28 Apr 2003: Added the author to the bibliography
