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There is an old English folk saying that goes, "If you can't stand the heat, get out of the kitchen." I have a different approach: Do something about the heat. The folk saying would have us accept the poor designs of the world. Why? After all, if people were responsible for the "heat" in the first place, then people should be able to do something about it. Is the kitchen too hot? Redesign it.

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Raymond Larson

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Publications by Raymond Larson (bibliography)

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1992
 
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Miller, Christopher A. and Larson, Raymond (1992): An Explanatory and "Argumentative" Interface for a Model-Based Diagnostic System. In: Mackinlay, Jock D. and Green, Mark (eds.) Proceedings of the 5th annual ACM symposium on User interface software and technology November 15 - 18, 1992, Monteray, California, United States. pp. 43-52.

That intelligent systems need an explanatory capability if they are to aid or support human users has long been understood. A system which can justify its decisions generally obtains improved user trust, greater accuracy in use and offers embedded training potential. Extensive work has been done to provide rule-based systems with explanatory interfaces, but little has been done to provide the same benefits for model-based systems. We develop an approach to organizing the presentation of large amounts of model-based data in an interactive format patterned after a model of human-human explanatory and argumentative discourse. Portions of this interface were implemented for Honeywell's model-based Flight Control Maintenance and Diagnostic System (FCMDS). We conclude that sufficient information exists in a model-based system to provide a wide range of explanation types, and that, the discourse approach is a convenient, powerful and broadly applicable method of organizing and controlling information exchange involving this data.

© All rights reserved Miller and Larson and/or ACM Press

 
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Jul 29

There is an old English folk saying that goes, "If you can't stand the heat, get out of the kitchen." I have a different approach: Do something about the heat. The folk saying would have us accept the poor designs of the world. Why? After all, if people were responsible for the "heat" in the first place, then people should be able to do something about it. Is the kitchen too hot? Redesign it.

-- Don Norman

 
 

Featured chapter

Marc Hassenzahl explains the fascinating concept of User Experience and Experience Design. Commentaries by Don Norman, Eric Reiss, Mark Blythe, and Whitney Hess

User Experience and Experience Design !

 
 

Our Latest Books

Kumar and Herger 2013: Gamification at Work: Designing Engaging Business Software...
by Janaki Mythily Kumar and Mario Herger

 
Start reading

Whitworth and Ahmad 2013: The Social Design of Technical Systems: Building technologies for communities...
by Brian Whitworth and Adnan Ahmad

 
Start reading

Soegaard and Dam 2013: The Encyclopedia of Human-Computer Interaction, 2nd Ed....
by Mads Soegaard and Rikke Friis Dam

 
Start reading
 
 

Help us help you!