Randall S. Burd

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Publications by Randall S. Burd (bibliography)

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» 2009 «

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Sarcevic, Aleksandra and Burd, Randall S. (2009): Information handover in time-critical work. In: GROUP09 - International Conference on Supporting Group Work 2009. pp. 301-310. Available online

Information transfer under time pressure and stress often leads to information loss. This paper studies the characteristics and problems of information handover from the emergency medical services (EMS) crew to the trauma team when a critically injured patient arrives to the trauma bay. We consider the characteristics of the handover process and the subsequent use of transferred information. Our goal is to support the design of technology for information transfer by identifying specific challenges faced by EMS crews and trauma teams during handover. Data were drawn from observation and video recording of 18 trauma resuscitations. The study shows how EMS crews report information from the field and the types of information that they include in their reports. Particular problems occur when reports lack structure, continuity, and complete descriptions of treatments given en route. We also found that trauma team members have problems retaining reported information. They pay attention to the items needed for immediately treating the patient and inquire about other items when needed during the resuscitation. The paper identifies a set of design challenges that arise during information transfer under time pressure and stress, and discusses characteristics of potential technological solutions.

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» 2008 «

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Sarcevic, Aleksandra, Lesk, Michael E., Marsic, Ivan and Burd, Randall S. (2008): Quantifying adaptation parameters for information support of trauma teams. In: Proceedings of ACM CHI 2008 Conference on Human Factors in Computing Systems April 5-10, 2008. pp. 3303-3308. Available online

Trauma centers are stressful, noisy and dynamic environments, with many people performing complex tasks, and with little in the way of information support. Information must be prioritized and filtered to avoid overload or loss. This work quantifies the information-selection parameters that will guide adaptive user interfaces for trauma teams.

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Sarcevic, Aleksandra, Marsic, Ivan, Lesk, Michael E. and Burd, Randall S. (2008): Transactive memory in trauma resuscitation. In: Proceedings of ACM CSCW08 Conference on Computer-Supported Cooperative Work 2008. pp. 215-224. Available online

This paper describes an ethnographic study conducted to explore the possibilities for future design and development of technological support for trauma teams. We videotaped 10 trauma resuscitations and transcribed each event. Using a framework that we developed, we coded each transcript to allow qualitative and quantitative analysis of the trauma teams' collaborative processes. We analyzed teams' tasks, interactions, and communication patterns that support information acquisition and sharing. Our results showed the importance of team transactive memory, but also pointed to inefficiencies in communication processes, which enable the functioning of this collective memory system. Based on quantitative and qualitative observations of trauma teamwork, we present opportunities for technological solutions that may reduce the cognitive effort needed for maintaining the working memory of trauma teams.

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Changes to this page (author)

25 Feb 2010: Enabled abstracts to be shown on Randall S. Burd's author page.
02 Jun 2009: Author was edited
07 Apr 2009: Author was edited
12 May 2008: Author was added to the bibliography

Publication statistics

Publication period:2008-2009
Publication count:3
Number of co-authors:3



Productive colleagues

Randall S. Burd's 3 most productive colleagues in number of publications:

Ivan Marsic:22
Michael E. Lesk:12
Aleksandra Sarcevic:6


Collaboration count

Number of publications with 3 favourite co-authors:

Aleksandra Sarcevic:3
Ivan Marsic:2
Michael E. Lesk:2

 

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Learn more about Randall S. Burd:
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Mar 17

More and more we're being asked to live with technology that is technically reliable, because it was created to fit our knowledge of the physical world, but that is so complex or so counterintuitive that it's actually unusable by most human beings.

-- Kim Vicente, The Human Factor, p. 17.

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