Marc Hassenzahl explains the fascinating concept of User Experience and Experience Design. Commentaries by Don Norman, Eric Reiss, Mark Blythe, and Whitney Hess
User Experience and Experience Design !
Lasecki, Walter, Miller, Christopher, Sadilek, Adam, Abumoussa, Andrew, Borrello, Donato, Kushalnagar, Raja and Bigham, Jeffrey (2012): Real-time captioning by groups of non-experts. In: Proceedings of the 2012 ACM Symposium on User Interface Software and Technology 2012. pp. 23-34.