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Rachel Wesley

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Publications by Rachel Wesley (bibliography)

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2012
 
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Lasecki, Walter, Wesley, Rachel, Kulkarni, Anand and Bigham, Jeffrey (2012): Speaking with the crowd. In: Adjunct Proceedings of the 2012 ACM Symposium on User Interface Software and Technology 2012. pp. 25-26.

Automated systems are not yet able to engage in a robust dialogue with users due the complexity and ambiguity of natural language. However, humans can easily converse with one another and maintain a shared history of past interactions. In this paper, we introduce Chorus, a system that enables real-time, two-way natural language conversation between an end user and a crowd acting as a single agent. Chorus is capable of maintaining a consistent, on-topic conversation with end users across multiple sessions, despite constituent individuals perpetually joining and leaving the crowd. This is enabled by using a curated shared dialogue history. Even though crowd members are constantly providing input, we present users with a stream of dialogue that appears to be from a single conversational partner. Experiments demonstrate that dialogue with Chorus displays elements of conversational memory and interaction consistency. Workers were able to answer 84.6% of user queries correctly, demonstrating that crowd-powered communication interfaces can serve as a robust means of interacting with software systems.

© All rights reserved Lasecki et al. and/or ACM Press

 
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84% booked. Starts in 11 days
 
 
 
 
 

Featured chapter

Marc Hassenzahl explains the fascinating concept of User Experience and Experience Design. Commentaries by Don Norman, Eric Reiss, Mark Blythe, and Whitney Hess

User Experience and Experience Design !

 
 

Our Latest Books

Kumar and Herger 2013: Gamification at Work: Designing Engaging Business Software...
by Janaki Mythily Kumar and Mario Herger

 
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Whitworth and Ahmad 2013: The Social Design of Technical Systems: Building technologies for communities...
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Soegaard and Dam 2013: The Encyclopedia of Human-Computer Interaction, 2nd Ed....
by Mads Soegaard and Rikke Friis Dam

 
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