Peter Wright
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Publications by Peter Wright (bibliography)
» 2008 «
Wright, Peter and McCarthy, John (2008): Empathy and experience in HCI. In: Proceedings of ACM CHI 2008 Conference on Human Factors in Computing Systems April 5-10, 2008. pp. 637-646. Available online
For a decade HCI researchers and practitioners have been developing methods, practices and designs 'for the full range of human experience'. On the one hand, a variety of approaches to design, such as aesthetic, affective, and ludic that emphasize particular qualities and contexts of experience and particular approaches to intervening in interactive experience have become focal. On the other, a variety of approaches to understanding users and user experience, based on narrative, biography, and role-play have been developed and deployed. These developments can be viewed in terms of one of the seminal commitments of HCI, 'to know the user'. Empathy has been used as a defining characteristic of designer-user relationships when design is concerned with user experience. In this article, we use 'empathy' to help position some emerging design and user-experience methodologies in terms of dynamically shifting relationships between designers, users, and artefacts.
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Wright, Peter, Wallace, Jayne and McCarthy, John (2008): Aesthetics and experience-centered design. In ACM Transactions on Computer-Human Interaction, 15 (4) p. 18
The aesthetics of human-computer interaction and interaction design are conceptualized in terms of a pragmatic account of human experience. We elaborate this account through a framework for aesthetic experience built around three themes: (1) a holistic approach wherein the person with feelings, emotions, and thoughts is the focus of design; (2) a constructivist stance in which self is seen as continuously engaged and constituted in making sense of experience; and (3) a dialogical ontology in which self, others, and technology are constructed as multiple centers of value. We use this framework to critically reflect on research into the aesthetics of interaction and to suggest sensibilities for designing aesthetic interaction. Finally, a digital jewelery case study is described to demonstrate a design approach that is open to the perspectives presented in the framework and to consider how the framework and sensibilities are reflected in engagement with participants and approach to design.
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Blythe, Mark and Wright, Peter (2008): Technology scruples: why intimidation will not save the recording industry and how enchantment might. In Personal and Ubiquitous Computing, 12 (5) pp. 411-420
» 2006 «
Reed, Darren J. and Wright, Peter (2006): Experiencing BLISS when becoming a bus passenger. In: Proceedings of DIS06: Designing Interactive Systems: Processes, Practices, Methods, & Techniques 2006. pp. 291-300. Available online
This paper understands the design of bus information panels as rooted in a landscape of human experience. It turns the mundane activity of waiting at a bus stop into a deeply problematic space of emotion and volition by understanding the dialogic relationship between human and technology. It does this by developing a novel approach to interaction design, which combines a theoretical framework that reveals the rich experience and 'felt life' of technology with an empirical analysis of bus information. By imagining a series of conversation-like dialogues, based in a Conversation Analytic (CA) sensitivity to the achievement of meaning in sequence, it generates a series of experience narratives that provide for a critical analysis of the information presentation. The exercise stands as an example of a form of imagined experiential narrative that might be developed into a method of experience scenarios in future work. We reflect on moves toward what might be called experiential scenarios in the conclusion.
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Clark, Lillian, Ting, I-Hsien, Kimble, C., Wright, Peter and Kudenko, Daniel (2006): Combining ethnographic and clickstream data to identify user Web browsing strategies. In Information Research, 11 (2)
Introduction: The strategies that people use to browse Websites are difficult to analyse and understand: quantitative data can lack information about what a user actually intends to do, while qualitative data tends to be localised and is impractical to gather for large samples.
Method: This paper describes a novel approach that combines data from direct observation, user surveys and server logs to analyse users' browsing behaviour. It is based on a longitudinal study of university students' use of a Website related to one of their courses.
Analysis: The data were analysed by using Footstep graphs to categorise browsing behaviour into pre-defined strategies and comparing these with data from questionnaires and direct observation of the students' actual use of the site.
Results: Initial results indicated that in certain cases the patterns from server logs matched the observed browsing strategies as described in the literature. In addition, by cross-referencing the quantitative and qualitative data, a number of insights were gained into potential problems.
Conclusion: This study shows how combining quantitative and qualitative approaches can provide an insight into changes in user browsing behaviour over time. It also identifies some potential methodological problems in studies of browsing behaviour and indicates some directions for future research.
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» 2005 «
Fiore, Salvatore, Wright, Peter and Edwards, Alistair (2005): A pragmatist aesthetics approach to the design of a technological artefact. In: Bertelsen, Olav W., Bouvin, Niels Olof, Krogh, Peter Gall and Kyng, Morten (eds.) Proceedings of the 4th Decennial Conference on Critical Computing 2005 August 20-24, 2005, Aarhus, Denmark. pp. 129-132. Available online
» 2004 «
Blythe, Mark, Hassenzahl, Marc and Wright, Peter (2004): Introduction. In Interactions, 11 (5) pp. 36-37
McCarthy, John and Wright, Peter (2004): Technology as experience. In Interactions, 11 (5) pp. 42-43
» 2000 «
Hildreth, Paul, Kimble, C. and Wright, Peter (2000): Communities of Practice in the Distributed International Environment. In Journal of Knowledge Management, 4 (1) pp. 27-37
Modern commercial organisations are facing pressures which have caused them to lose personnel. When they lose people, they also lose their knowledge. Organisations also have to cope with the internationalisation of business forcing collaboration and knowledge sharing across time and distance. Knowledge management (KM) claims to tackle these issues. This paper looks at an area where KM does not offer sufficient support, that is, the sharing of knowledge that is not easy to articulate. The focus in this paper is on communities of practice in commercial organisations. We do this by exploring knowledge sharing in Lave and Wenger’s (1991) theory of communities of practice and investigating how communities of practice may translate to a distributed international environment. The paper reports on two case studies that explore the functioning of communities of practice across international boundaries.
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» 1996 «
Fields, Bob, Wright, Peter and Harrison, Michael (1996): Time, Tasks and Errors. In ACM SIGCHI Bulletin, 28 (2) pp. 53-56
An aspect of usability that has often been downplayed in previous HCI modelling research involves time. Time dependencies and temporal constraints are an important aspect of action, and failure to meet them leads to an important class of human errors; many of the errors associated with safety critical systems have a significant temporal component. An attempt is made to show how properties and behaviours that are important from this temporal perspective may be modelled using concepts from our previous work [7] and using real-time CSP [2]; some of the issues and problems with such approaches are examined.
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» 1992 «
Wright, Peter (1992): What's In a Scenario?. In ACM SIGCHI Bulletin, 24 (4) pp. 11-12
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Mar 19th, 2010
Changes to this page (author)
15 Feb 2010: Enabled abstracts to be shown on Peter Wright's author page.31 May 2009: Author was edited 31 May 2009: Author was edited
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