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Freeman, Mark, Norris, Alison and Hyland, Peter (2006): Usability of online grocery systems: a focus on errors. In: Kjeldskov, Jesper and Paay, Jane (eds.) Proceedings of OZCHI06, the CHISIG Annual Conference on Human-Computer Interaction 2006. pp. 269-275. Available online
Hyland, Peter and Gould, Ted (1998): External Statistical Data: Understanding Users and Improving Access. In International Journal of Human-Computer Interaction, 10 (1) pp. 71-8383
Hyland, Peter (1995): Evaluation of User Experience Levels by Non-Intrusive Monitoring. In: Proceedings of OZCHI95, the CHISIG Annual Conference on Human-Computer Interaction 1995. pp. 229-235.
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