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Peter Harris

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Publication statistics

Pub. period:2004-2008
Pub. count:5
Number of co-authors:9

Co-authors

Number of publications with 3 favourite co-authors:

Elizabeth Sillence:4
Lesley Fishwick:4
Pamela Briggs:4

Productive colleagues

Peter Harris's 3 most productive colleagues in number of publications:

Pamela Briggs:11
Elizabeth Sillence:9
Richard Hall:4

Calendar

May 22

Knowing (by) Designing 2013

May 27

13th Intl. Conf. on New Interfaces for Musical Expression

May 28

Graphics Interface 2013

May 21

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Peter Harris

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Publications by Peter Harris (bibliography)

2008

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Hall, Richard, Rathod, Hemang, Maiorca, Mauro, Ioannou, Ioanna, Kazmierczak, Edmund, O'Leary, Stephen and Harris, Peter (2008): Towards Haptic Performance Analysis Using K-Metrics. In: Pirhonen, Antti and Brewster, Stephen A. (eds.) HAID 2008 - Haptic and Audio Interaction Design - Third International Workshop September 15-16, 2008, Jyväskylä, Finland. pp. 50-59.

2007

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Sillence, Elizabeth, Briggs, Pamela, Harris, Peter and Fishwick, Lesley (2007): Health Websites that people can trust -- the case of hypertension. In Interacting with Computers, 19 (1) pp. 32-42.

“Traditionally health advice has been anchored in face-to-face settings but increasingly patients are using the Internet for their health advice needs. This means that patients are now offered inconsistent advice from a range of sources and must determine which sites to trust and which to reject. To understand how consumers make these choices, 13 participants diagnosed with hypertension took part in a longitudinal study in which they searched for information and advice relevant to their condition. A content analysis of the group discussions revealed support for a staged model of trust in which mistrust or rejection of Websites is based on design factors and trust or selection of Websites is based on content factors such as source credibility and personalization. Based on this model, a set of guidelines for developing trust in health Websites is proposed and key differences between face-to-face communication and web-based systems are discussed.”

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Sillence, Elizabeth, Briggs, Pamela, Harris, Peter and Fishwick, Lesley (2007): Going online for health advice: Changes in usage and trust practices over the last five years. In Interacting with Computers, 19 (3) pp. 397-406.

“Abstract In recent years the number of health related websites has increased dramatically and so have concerns regarding the quality of online information. The sheer volume of sites and the variety of information available have left health consumers potentially with greater choice but it is not clear whether these online changes are reflected in user behaviour. This study addresses whether users are becoming more proficient in searching for credible, high quality information and whether they are more demanding of the type of information being sought and less ready to trust online health advice. This paper describes changes in the use of the Internet for health advice over a five-year period. It compares findings from two large-scale online questionnaire studies undertaken in 2000 and 2005. Key changes and similarities in usage and trust practices are noted. The rise in unregulated sites is discussed in terms of patients "acting as scientists" using websites to test out theories regarding their health. The increasing importance of design issues is also highlighted and implications for website designers and content providers are presented.”

2006

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Sillence, Elizabeth, Briggs, Pamela, Harris, Peter and Fishwick, Lesley (2006): A framework for understanding trust factors in web-based health advice. In International Journal of Human-Computer Studies, 64 (8) pp. 697-713.

“Trust is a key factor in consumer decisions about website engagement. Consumers will engage with sites they deem trustworthy and turn away from those they mistrust. In this paper, we present a framework for understanding trust factors in web-based health advice. The framework is derived from a staged model of trust and allows predictions to be made concerning user engagement with different health websites. The framework is then validated via a series of qualitative, longitudinal studies. In each study, genuine consumers searched online for information and advice concerning their specific health issue. They engaged in free searching and were directed towards sites previously reviewed using the framework. Thematic analysis of the group discussions provided support for the framework and for the staged model of trust wherein design appeal predicted rejection (mistrust) and credibility of information and personalization of content predicted selection (trust) of advice sites. The results are discussed in terms of the merits of the framework, its limitations and directions for future work.”

2004

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Sillence, Elizabeth, Briggs, Pamela, Fishwick, Lesley and Harris, Peter (2004): Trust and mistrust of online health sites. In: Dykstra-Erickson, Elizabeth and Tscheligi, Manfred (eds.) Proceedings of ACM CHI 2004 Conference on Human Factors in Computing Systems April 24-29, 2004, Vienna, Austria. pp. 663-670.

“Do different design and information content factors influence trust and mistrust of online health sites? Fifteen women faced with a risky health decision were observed while searching the Internet for information and advice over four consecutive weeks. In some sessions their searches were unstructured, whilst in other sessions they were directed to review specific sites, chosen for their trust design elements. Content analysis of concurrent verbalisations and group discussion protocols provided support for a staged model wherein design appeal predicted rejection (mistrust) and credibility of information and personalisation of content predicted selection (trust) of advice sites.”

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