Paul Resnick
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Publications by Paul Resnick (bibliography)
» 2009 «
Munson, Sean A., Zhou, Daniel Xiaodan and Resnick, Paul (2009): Designing interfaces for presentation of opinion diversity. In: Proceedings of ACM CHI 2009 Conference on Human Factors in Computing Systems 2009. pp. 3667-3672. Available online
“News aggregators rely on links and users votes to select and present subsets of the large quantity of news and opinion items generated each day. Opinion diversity in the output sets can provide several benefits. We outline a range of diversity goals and discuss user reactions to a pilot implementation that selects for diversity as well as popularity. We then describe plans for research on alternative presentations and their impacts on users.”
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» 2008 «
Zhou, Daniel Xiaodan, Oostendorp, Nathan, Hess, Michael and Resnick, Paul (2008): Conversation pivots and double pivots. In: Proceedings of ACM CHI 2008 Conference on Human Factors in Computing Systems April 5-10, 2008. pp. 1009-1012. Available online
“Many sites on the web offer collaborative databases that catalog items such as bands, events, products, or software modules. Conversation pivots allow readers to navigate from pages about these items to conversations about them on the same site or elsewhere on the Internet. Double pivots allow readers to navigate from item pages to pages about other items mentioned in the same conversations. Using text mining techniques specific to the collection it is possible to find references to collected items in online conversations. We implemented conversation pivots for the CPAN archive of Perl modules, and for Drupal.org, the reference site for the Drupal content management system.”
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» 2007 «
Lampe, Cliff A. C., Johnston, Erik and Resnick, Paul (2007): Follow the reader: filtering comments on slashdot. In: Proceedings of ACM CHI 2007 Conference on Human Factors in Computing Systems 2007. pp. 1253-1262. Available online
“Large-scale online communities need to manage the tension between critical mass and information overload. Slashdot is a news and discussion site that has used comment rating to allow massive participation while providing a mechanism for users to filter content. By default, comments with low ratings are hidden. Of users who changed the defaults, more than three times as many chose to use ratings for filtering or sorting as chose to suppress the use of comment ratings. Nearly half of registered users, however, never strayed from the default filtering settings, suggesting that the costs of exploring and selecting custom filter settings exceeds the expected benefit for many users. We recommend leveraging the efforts of the users that actively choose filter settings to reduce the cost of changing settings for all other users. One strategy is to create static schemas that capture the filtering preferences of different groups of readers. Another strategy is to dynamically set filtering thresholds for each conversation thread, based in part on the choices of previous readers. For predicting later readers' choices, the choices of previous readers are far more useful than content features such as the number of comments or the ratings of those comments.”
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» 2006 «
Rashid, Al Mamunur, Ling, Kimberly, Tassone, Regina D., Resnick, Paul, Kraut, Robert E. and Riedl, John (2006): Motivating participation by displaying the value of contribution. In: Proceedings of ACM CHI 2006 Conference on Human Factors in Computing Systems 2006. pp. 955-958. Available online
“One of the important challenges faced by designers of online communities is eliciting sufficient contributions from community members. Users in online communities may have difficulty either in finding opportunities to add value, or in understanding the value of their contributions to the community. Various social science theories suggest that showing users different perspectives on the value they add to the community will lead to differing amounts of contribution. The present study investigates a design augmentation for an existing community Web site that could benefit from additional contribution. The augmented interface includes individualized opportunities for contribution and an estimate of the value of each contribution to the community. The value is computed in one of four different ways: (1) value to self; (2) value to a small group the user has affinity with; (3) value to a small group the user does not have affinity with; and (4) value to the entire user community. The study compares the effectiveness of the different notions of value to 160 community members.”
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» 2005 «
Wash, Rick, Hemphill, Libby and Resnick, Paul (2005): Design decisions in the RideNow project. In: GROUP05: International Conference on Supporting Group Work November 6-9, 2005, Sanibel Island, Florida, USA. pp. 132-135. Available online
“The RideNow Project is designed to help individuals within a group or organization coordinate ad hoc shared rides. This paper describes three design decisions the RideNow team made in order to allow incremental adoption and evolution and to capitalize on local conditions. (1) The system allows users to interact with the system through email or Web, because we anticipate that email will be most convenient when there are few users but the Web interface will be more useful as the number of users increase. (2) The system does not force structure on user-entered data such as dates, times, and locations, instead allowing conventions to emerge. (3) We use the group\'s shared physical spaces to provide additional information about ride sharing activity.”
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Resnick, Paul, Riedl, John, Terveen, Loren and Ackerman, Mark S. (2005): Beyond threaded conversation. In: Proceedings of ACM CHI 2005 Conference on Human Factors in Computing Systems 2005. pp. 2138-2139. Available online
» 2004 «
Lampe, Cliff and Resnick, Paul (2004): Slash(dot) and burn: distributed moderation in a large online conversation space. In: Dykstra-Erickson, Elizabeth and Tscheligi, Manfred (eds.) Proceedings of ACM CHI 2004 Conference on Human Factors in Computing Systems April 24-29, 2004, Vienna, Austria. pp. 543-550. Available online
“Can a system of distributed moderation quickly and consistently separate high and low quality comments in an online conversation? Analysis of the site Slashdot.org suggests that the answer is a qualified yes, but that important challenges remain for designers of such systems. Thousands of users act as moderators. Final scores for comments are reasonably dispersed and the community generally agrees that moderations are fair. On the other hand, much of a conversation can pass before the best and worst comments are identified. Of those moderations that were judged unfair, only about half were subsequently counterbalanced by a moderation in the other direction. And comments with low scores, not at top-level, or posted late in a conversation were more likely to be overlooked by moderators.”
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Barley, Stephen R., Dutton, William H., Kiesler, Sara, Resnick, Paul, Kraut, Robert E. and Yates, JoAnne (2004): Does CSCW need organization theory?. In: Proceedings of ACM CSCW04 Conference on Computer-Supported Cooperative Work 2004. pp. 122-124. Available online
“CSCW as a field has been driven primarily by researchers' desire to solve real world problems of groups and organizations, and to use new technology to solve these problems. The field has accumulated a set of empirically-based interdisciplinary studies and many interesting new applications. The question to be addressed in this panel is whether CSCW as a field is ready for theory--whether theory is needed to move the field along, or on the contrary, whether the problems and the technology are still too new or are changing too fast to accommodate theory. The panelists will describe some of the organization theories that could be applied to CSCW, and debate their usefulness, taking both sides of the question.”
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Beenen, Gerard, Ling, Kimberly, Wang, Xiaoqing, Chang, Klarissa, Frankowski, Dan, Resnick, Paul and Kraut, Robert E. (2004): Using social psychology to motivate contributions to online communities. In: Proceedings of ACM CSCW04 Conference on Computer-Supported Cooperative Work 2004. pp. 212-221. Available online
“Under-contribution is a problem for many online communities. Social psychology theories of social loafing and goal-setting can provide mid-level design principles to address this problem. We tested the design principles in two field experiments. In one, members of an online movie recommender community were reminded of the uniqueness of their contributions and the benefits that follow from them. In the second, they were given a range of individual or group goals for contribution. As predicted by theory, individuals contributed when they were reminded of their uniqueness and when they were given specific and challenging goals, but other predictions were not borne out. The paper ends with suggestions and challenges for mining social science theories as well as implications for design.”
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Resnick, Paul, Hansen, Derek L. and Richardson, Caroline R. (2004): Calculating error rates for filtering software. In Communications of the ACM, 47 (9) pp. 67-71
» 2000 «
Dieberger, A., Dourish, Paul, Höök, Kristina, Resnick, Paul and Wexelblat, Alan (2000): Social navigation: techniques for building more usable systems. In Interactions, 7 (6) pp. 36-45
“The term "navigation" conjures images of maps, compasses, and guidebooks. These may be tools we use to get around from time to time, but are they how we usually find our way? Imagine walking down a street in your hometown, trying to decide what to do. You notice a crowd outside your favorite cafe. Knowing that the cafe often has live music, you can guess that a special event must be happening tonight. You might decide that you're in the mood for a lively evening and join the line, or you might decide that you prefer a quiet night and look for a different cafe. Or imagine you're in a library, looking for a book about interface design. One of the books on the shelf is much more worn and dog-eared than the other, suggesting that lots of people have read it. You may decide it's a better place to start learning than the pristine books beside it on the shelf. In both cases, you didn't rely on maps or guides; instead, you used information from other people to help make your decision. This is a different sort of "finding your way." We call it "social navigation," a topic we discussed on a panel at CHI'99 in Pittsburgh.”
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Resnick, Paul, Kuwabara, Ko, Zeckhauser, Richard and Friedman, Eric (2000): Reputation systems. In Communications of the ACM, 43 (12) pp. 45-48
» 1997 «
Resnick, Paul and Varian, Hal R. (1997): Recommender Systems - Introduction to the Special Section. In Communications of the ACM, 40 (3) pp. 56-58
» 1996 «
Resnick, Paul and Miller, James (1996): PICS: Internet Access Controls Without Censorship. In Communications of the ACM, 39 (10) pp. 87-93
» 1995 «
Resnick, Paul and Virzi, Robert A. (1995): Relief from the Audio Interface Blues: Expanding the Spectrum of Menu, List, and Form Styles. In ACM Transactions on Computer-Human Interaction, 2 (2) pp. 145-176
“Menus, lists, and forms are the workhorse dialogue structures in telephone-based interactive voice response applications. Despite diversity in applications, there is a surprising homogeneity in the menu, list, and form styles commonly employed. There are, however, many alternatives, and no single style fits every prospective application and user population. A design space for each dialogue structure organizes the alternatives and provides a framework for analyzing their benefits and drawbacks. In addition to phone-based interactions, the design spaces apply to any limited-bandwidth, temporally constrained display devices, including small-screen devices such as personal digital assistants (PDAs) and screen phones.”
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» 1994 «
Resnick, Paul, Iacovou, Neophytos, Suchak, Mitesh, Bergstrom, Peter and Riedl, John (1994): GroupLens: An Open Architecture for Collaborative Filtering of Netnews. In: Smith, John B., Smith, F. Don and Malone, Thomas W. (eds.) Proceedings of the 1994 ACM conference on Computer supported cooperative work October 22 - 26, 1994, Chapel Hill, North Carolina, United States. pp. 175-186. Available online
“Collaborative filters help people make choices based on the opinions of other people. GroupLens is a system for collaborative filtering of netnews, to help people find articles they will like in the huge stream of available articles. News reader clients display predicted scores and make it easy for users to rate articles after they read them. Rating servers, called Better Bit Bureaus, gather and disseminate the ratings. The rating servers predict scores based on the heuristic that people who agreed in the past will probably agree again. Users can protect their privacy by entering ratings under pseudonyms, without reducing the effectiveness of the score prediction. The entire architecture is open: alternative software for news clients and Better Bit Bureaus can be developed independently and can interoperate with the components we have developed.”
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» 1993 «
Resnick, Paul (1993): Phone-Based CSCW: Tools and Trials. In ACM Transactions on Information Systems, 11 (4) pp. 401-424
“Telephones are the most ubiquitous, best-networked, and simplest computer terminals available today. They have been used for voice mail but largely overlooked as a platform for asynchronous cooperative-work applications such as event calendars, issue discussions, and question-and-answer gathering. HyperVoice is a software toolkit for constructing such applications. Its building blocks are high-level presentation formats for collections of structured voice messages. The presentation formats can themselves be presented and manipulated, enabling significant customization of applications by phone. Results of two field trials suggest social-context factors that will influence the success or failure of phone-based cooperative work applications in particular settings.”
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» 1992 «
Resnick, Paul and Virzi, Robert A. (1992): Skip and Scan: Cleaning Up Telephone Interfaces. In: Bauersfeld, Penny, Bennett, John and Lynch, Gene (eds.) Proceedings of the ACM CHI 92 Human Factors in Computing Systems Conference June 3-7, 1992, Monterey, California. pp. 419-426. Available online
“The current generation of telephone interfaces is frustrating to use, in part because callers have to wait through the recitation of long prompts in order to find the options that interest them. In a visual medium, users would shift their gaze in order to skip uninteresting prompts and scan through large pieces of text. We present skip and scan, a new telephone interface style in which callers issue explicit commands to accomplish these same skipping and scanning activities. In a laboratory experiment, subjects made selections using skip and scan menus more quickly than using traditional, numbered menus, and preferred the skip and scan menus in subjective ratings. In a field test of a skip and scan interface, the general public successfully added and retrieved information without using any written instructions.”
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Resnick, Paul (1992): HyperVoice: A Phone-Based CSCW Platform. In: Mantel, Marilyn and Baecker, Ronald M. (eds.) Proceedings of the 1992 ACM conference on Computer-supported cooperative work November 01 - 04, 1992, Toronto, Ontario, Canada. pp. 218-225. Available online
“A major shift is underway in how we think about telephones. For decades, they were used solely for one-to-one, synchronous communication. The increasing use of answering machines and voice messaging, however, is shifting the public perception of telephones, thus opening a space for more innovative applications. Five years from now, some of the most interesting and popular cooperative work applications will probably use telephones as the primary means of access. This paper presents evidence that there are practical phone-based cooperative work applications and describes a set of software tools that facilitate the development of such applications.”
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Virzi, Robert A., Resnick, Paul and Ottens, Don (1992): Skip and Scan Telephone Menus: User Performance as a Function of Experience. In: Proceedings of the Human Factors Society 36th Annual Meeting 1992. pp. 211-215.
“We present the results of a laboratory study comparing three styles of audio menus. One of these styles is the technique predominantly employed in interactive voice response (IVR) systems today. Two alternatives to this Standard technique were evaluated in this study. One of these alternatives was first proposed in Resnick and Virzi (1992), which they called Skip and Scan menus. This new style was hypothesized to be superior to Standard menus for intermediate users, but was expected to show limitations for one-time callers and expert users. The third menu alternative we evaluated combines elements of the Standard and Skip and Scan menus and was hypothesized to be superior in a broad range of usage conditions. Performance was measured over 36 tasks and two IVR applications. In all but the first few trials, the Skip and Scan menu style reported in Resnick and Virzi led to performance equal to or better than the other two menu styles. Standard menus showed a performance benefit for the first few trials of the first application only: this benefit was not present in the second application. There were no differences among the techniques in the trials simulating expert behavior.”
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Mar 18th, 2010
Changes to this page (author)
11 Feb 2010: Enabled abstracts to be shown on Paul Resnick's author page.18 Aug 2009: Author was edited 18 Aug 2009: Author was edited
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