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Paul Cooper

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Publications by Paul Cooper (bibliography)

1986

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Totterdell, Peter and Cooper, Paul (1986): Design and Evaluation of the AID Adaptive Front-End to Telecom Gold. In: Harrison, Michael D. and Monk, Andrew (eds.) Proceedings of the Second Conference of the British Computer Society Human Computer Interaction Specialist Group - People and Computers II August 23-26, 1986, University of York, UK. pp. 281-295.

“This paper describes the design and initial evaluation of an adaptive front-end to the Telecom Gold electronic mail system. The system, developed as part of the Adaptive Intelligent Dialogues (AID) project, adapts along a number of select adaption dimensions: level of guidance, context switching, recognition of analogous mail system and user tailoring. A generalised architecture based on a dialogue controller, user model and application expert to support these dimensions is described. In the evaluation, members of the public used the system while playing the role of an office manager. This required them to perform a variety of tasks representative of a typical electronic mail system. Measures were taken of user satisfaction, efficiency, and effectiveness. In addition, an independent expert assessed the value and consequences of the system's strategy for adaption from observation of the system, and study of both concurrent and retrospective user protocols. The paper draws conclusions on the strengths and weaknesses of the exemplar, and the implications for the subsequent design of adaptive systems.”

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