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Paddy Anstey

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Publications by Paddy Anstey (bibliography)

1988

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Anstey, Paddy (1988): How Much is Enough? A Study of User Command Repertoires. In: Jones, Dylan M. and Winder, R. (eds.) Proceedings of the Fourth Conference of the British Computer Society Human Computer Interaction Specialist Group - People and Computers IV August 5-9, 1988, University of Manchester, UK. pp. 491-507.

“A critical examination of the VAX/VMS command repertoires of users of a university computing service has been possible following the automatic logging of all operating system commands issued by all users over a period of six months. After preliminary investigation, users selected from a variety of backgrounds and with considerable experience on the system were interviewed to probe the perceived adequacy of their repertoires for their particular tasks, and to determine factors which appear to affect command repertoire development. A surprisingly restricted command set was revealed amongst user communities in many disciplines, including some with a substantial tradition of computing -- and a common core of popular commands across all disciplines was readily identified. Users interviewed were generally satisfied with their command repertoires but it was clear from discussion that many users could be more effective if they had a greater grasp of the system, not least for 'housekeeping' activities. Whatever their attitude to computing as an activity, the users were all applications-driven and mostly gave the learning of the 'extras' a low priority relative to the many other demands on their time, even though the possible benefits were in some cases perceived. The findings from this study are given in detail, and the implications for organisational and software changes discussed.”

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