Marc Hassenzahl explains the fascinating concept of User Experience and Experience Design. Commentaries by Don Norman, Eric Reiss, Mark Blythe, and Whitney Hess
User Experience and Experience Design !
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Nell Carden Grey
Publications by Nell Carden Grey (bibliography)
Nilsen, Trond T., Grey, Nell Carden and Friedman, Batya (2012): Public curation of a historic collection: a means for speaking safely in public. In: Companion Proceedings of ACM CSCW12 Conference on Computer-Supported Cooperative Work 2012. pp. 277-278. Available online
We showcase the Voices from the Rwanda Tribunal project and associated website that provides online public access to a set of historic video interviews with personnel from the International Criminal Tribunal for Rwanda. The demonstration emphasizes the careful design process needed for a project of this sensitivity, including two technical features that democratize curation of the collection -- (1) public suggestions for video highlights and (2) public contribution of keywords in Kinyarwanda, English or French.
© All rights reserved Nilsen et al. and/or ACM Press
Nathan, Lisa P., Lake, Milli, Grey, Nell Carden, Nilsen, Trond, Utter, Robert F., Utter, Elizabeth J., Ring, Mark, Kahn, Zoe and Friedman, Batya (2011): Multi-lifespan information system design: investigating a new design approach in Rwanda. In: Proceedings of the 2011 iConference 2011. pp. 591-597. Available online
In this paper we report on our research and design efforts to provide Rwandans with access to and reuse of video interviews discussing the failures and successes of the United Nations International Criminal Tribunal for Rwanda (UN-ICTR). We describe our general approach and report on three case studies with diverse sectors of Rwandan society: governmental information centres, youth clubs, and a grassroots organization working with victims of sexual violence. Our work includes the development and application of five indicators to assess the success and limitations of our approach: diverse stakeholders; diverse uses; on-going use; cultural, linguistic and geographic reach; and Rwandan initiative. This work makes three important contributions: first, it offers the information field a design approach for use in post-conflict situations; second, it provides near-term evaluation indicators as an initial set others can build from and extend; third, it describes the first empirical explorations of the multi-lifespan information system design research approach.
© All rights reserved Nathan et al. and/or ACM Press
Friedman, Batya, Nathan, Lisa P., Lake, Milli, Grey, Nell Carden, Nilsen, Trond T., Utter, Robert F., Utter, Elizabeth J., Ring, Mark and Kahn, Zoe (2010): Multi-lifespan information system design in post-conflict societies: an evolving project in Rwanda. In: Proceedings of ACM CHI 2010 Conference on Human Factors in Computing Systems 2010. pp. 2833-2842. Available online
In this paper we report on our early-stage research and design efforts to provide Rwandans with access to and reuse of video interviews from the International Criminal Tribunal for Rwanda. More generally, we investigate methods and designs that can be deployed successfully within a post-conflict political climate concerned about recurring violence. This work: (1) directly supports the Rwandan people in their efforts to achieve justice, healing and reconciliation; (2) provides the HCI community with methods and approaches for undertaking design in post-conflict situations; and (3) describes the first empirical exploration of multi-lifespan information system design.
© All rights reserved Friedman et al. and/or their publisher
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