Number of co-authors:11
Number of publications with 3 favourite co-authors:Steven L. Sauter:2Lawrence Schleifer:1Marla C. Haims:1
Naomi G. Swanson's 3 most productive colleagues in number of publications:Pascale Carayon:42Steven L. Sauter:13Stephen Jones:7
...that strange new zone between medium and message. That zone we call the interface
-- Steven Johnson, 1997
Read the fascinating history of Wearable Computing, told by its father, Steve Mann
Read Steve's chapter !
The Social Design of Technical Systems: Building technologies for communities
by Brian Whitworth and Adnan Ahmad
The Encyclopedia of Human-Computer Interaction, 2nd Ed.
by Mads Soegaard and Rikke Friis Dam
Naomi G. Swanson
Publications by Naomi G. Swanson (bibliography)
Haims, Marla C., Carayon, Pascale, Suh, Hyunsuk and Swanson, Naomi G. (1997): Work organization Interventions on WRMD's in Office/Computer Work. In: Salvendy, Gavriel, Smith, Michael J. and Koubek, Richard J. (eds.) HCI International 1997 - Proceedings of the Seventh International Conference on Human-Computer Interaction - Volume 1 August 24-29, 1997, San Francisco, California, USA. pp. 513-516.
Hoekstra, Edward J., Hurrell, Joseph, Swanson, Naomi G. and Tepper, Allison (1996): Ergonomic, Job Task, and Psychosocial Risk Factors for Work-Related Musculoskeletal Disorders among Teleservice Center Representatives. In International Journal of Human-Computer Interaction, 8 (4) pp. 421-431.
A cross-sectional study was conducted to evaluate the association between work-related musculoskeletal disorders (WRMDs) and work conditions, perceived exhaustion, job dissatisfaction, and job-stress issues at two teleservice centers (TSCs). The study covered teleservice representatives who respond to toll-free calls for assistance. The work involves a computer or manual search for information, and data entry using keyboards. One facility had upgraded the furniture at the workstations; the other facility had not. A questionnaire survey among 114 teleservice representatives and an ergonomic evaluation were conducted to determine WRMDs and their risk factors and perceived job stress. A high prevalence of symptoms of WRMDs was found at both TSCs. Suboptimal ergonomic conditions were associated with neck, shoulder, elbow, and back WRMDs, as well as with increased job dissatisfaction. Perceived increased workload variability and lack of job control were associated with the occurrence of neck and back WRMDs, respectively. WRMDs were more frequently reported by teleservice representatives at the center with older furniture and suboptimal ergonomic conditions. WRMDs may be prevented by improving ergonomic conditions at workstations and addressing work-organization elements.
© All rights reserved Hoekstra et al. and/or Lawrence Erlbaum Associates
Becker, Ami B., Swanson, Naomi G., Sauter, Steven L., Galinsky, Traci L., Jones, Stephen and Schleifer, Lawrence (1995): Compatibility of Job Rotation Subtasks in Data Entry Work. In: Proceedings of the Human Factors and Ergonomics Society 39th Annual Meeting 1995. p. 965.
A field study at the IRS Cincinnati Service Center (CSC) was undertaken in order to assess the feasibility and effectiveness of implementing a job rotation strategy to combat the negative consequences of continuous video display terminal (VDT) work. Baseline discomfort, fatigue, and mood state data were collected for each of two tasks separately: (1) the primary data entry task, and (2) document preparation, a clerical task in which operators prepare tax returns for scanning. The objective of the evaluation was to identify the stressors associated with each task, and thus determine whether a job rotation strategy involving document preparation could offset the psychological and physiological stress of prolonged VDT work. The results of the analyses indicated that while rotating to document preparation from terminal work may help to relieve visual discomfort, such a job rotation strategy may be ineffective in providing relief from other symptoms. The findings showed generally that document preparation and terminal work had similar, negative physical and psychological consequences for operators: Musculoskeletal discomfort, fatigue, and headache increased over the course of the workday, while positive affect decreased. These data corresponded with participants' responses to a follow-up survey; that is, they became increasingly uncomfortable as the day progressed and the breaks did not provide them with adequate time to recover from discomfort and fatigue. The results of a postural analysis provided confirmation that the tasks may be too similar for one to provide sufficient musculoskeletal relief from the other. Alternative job intervention strategies which may be useful in combating the stress and fatigue shared by the two tasks include a daily employee exercise program or the provision of more frequent, distributed restbreaks throughout the day. Testing of one such restbreak program is currently under way at the CSC.
© All rights reserved Becker et al. and/or Human Factors Society
Swanson, Naomi G. and Sauter, Steven L. (1993): The Relationship of Working Posture to Performance in a Data Entry Task. In: Proceedings of the Fifth International Conference on Human-Computer Interaction 1993. pp. 994-998.
The present study examined the relationship between work posture and performance in a video display terminal (VDT) task. It is generally recognized that poor working posture is a potential risk factor for musculoskeletal problems in VDT work (Grandjean, 1987; WHO, 1987). However, little attention has been given to the relationship between work posture and performance in VDT or office tasks. A laboratory study by Horie et al. (1987) examined posture and performance at a VDT-based visual search task over a limited period of time (three hours), and found both a progressive decrement in performance and an increasing frequency of postural adjustments. In a study of data entry work, Delvolve and Queinnec (1983) also observed postural adjustments and fidgets over time. Although performance was stable, the increasing adjustments in posture were accompanied by adjustments in psychomotor aspects of the way the task was performed. The relationship between work posture and performance could be purely correlational; i.e., the performance decrements might simply be a covariate of poor posture, with both possibly resulting from fatigue. Alternatively, it is possible that poor posture may directly induce fatigue, and thus serve as a risk factor for performance problems. To test these two possibilities in the present study, VDT operators were videotaped while performing a data entry task. The tapes were then analyzed to tag postural indicators of fatigue (i.e., increasing fidgets, cumulative time in slumped postures, etc.), which were then correlated with performance to test the covariate hypothesis. To test the hypothesis that performance may be causally associated with performance, "fatigue inducing" postures (i.e., postures involving static muscle loads) were tagged, accumulated and correlated with performance.
© All rights reserved Swanson and Sauter and/or Elsevier Science
Swanson, Naomi G. (1992): The Effects of Target Degradation and Interposed Surfaces on Visual Accommodations. In: Proceedings of the Human Factors Society 36th Annual Meeting 1992. .
Show list on your website
Join the technology elite and advance:
Changes to this page (author)04 Jun 2009: Modified28 Jun 2007: Modified
27 Jun 2007: Modified
26 Jun 2007: Modified
28 Apr 2003: Added
Page maintainer: The Editorial Team