Over twenty years of experience in usability engineering and user experience, focused on qualitative and quantitative research methods to improve the customer or user's satisfaction with products and services. Additional expertise in disability access, sign language and interpreting, technologies in the higher education context, gestural interfaces.
Frishberg, Nancy (2006): Prototyping with junk. In Interactions, 13 (1) pp. 21-23
Frishberg, Nancy, Corazza, Serena, Day, Linda, Wilcox, Sherman and Schulmeister, Rolf (1993): Sign Language Interfaces. In: Ashlund, Stacey, Mullet, Kevin, Henderson, Austin, Hollnagel, Erik and White, Ted (eds.) Proceedings of the ACM CHI 93 Human Factors in Computing Systems Conference April 24-29, 1993, Amsterdam, The Netherlands. pp. 194-197. Available online
Koons, W. Randall, O'Dell, Anne M., Frishberg, Nancy and Laff, Mark (1992): The Computer Sciences Electronic Magazine: Translating from Paper to Multimedia. In: Bauersfeld, Penny, Bennett, John and Lynch, Gene (eds.) Proceedings of the ACM CHI 92 Human Factors in Computing Systems Conference June 3-7, 1992, Monterey, California. pp. 11-18. Available online
Frishberg, Nancy, Laff, Mark, Desrosiers, Moe R., Koons, W. Randall and Kelley, J. F. (1991): John Cocke: A Retrospective by Friends (An Interactive Media Scrapbook). In: Robertson, Scott P., Olson, Gary M. and Olson, Judith S. (eds.) Proceedings of the ACM CHI 91 Human Factors in Computing Systems Conference April 28 - June 5, 1991, New Orleans, Louisiana. pp. 423-424. Available online
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