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Mike Robinson

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Publications by Mike Robinson (bibliography)

» 2000 «

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Robinson, Mike, Kovalainen, Mikko and Auramäki, Esa (2000): Diary as Dialogue in Papermill Process Control. In Communications of the ACM, 43 (1) pp. 65-70

» 1998 «

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Kovalainen, Mikko, Robinson, Mike and Auramaki, Esa (1998): Diaries at Work. In: Poltrock, Steven and Grudin, Jonathan (eds.) Proceedings of the 1998 ACM conference on Computer supported cooperative work November 14 - 18, 1998, Seattle, Washington, United States. pp. 49-58. Available online

“Brief critiques of organisational memory as "thing" are pre-sented, and an alternative conceptualisation as artefact mediated process is offered. Within this frame, the paper gives an account of usage of a simple electronic artefact within a process industry: specifically an Electronic Diary on the factory floor of a large modern papermill. Analysis of 3,500 entries made in a year illustrates the multifaceted use of the Diary. These show that Diary entries constitute dialogues within and between work-shifts, and partially with other organisational levels. The dialogues share some properties -- "talking out loud" and "overhearing" -- with work co-ordination in face-to-face situations.”

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Kauppinen, Kaisa, Kivimäki, Anri, Era, Taina and Robinson, Mike (1998): Producing identity in collaborative virtual environments. In: VRST 1998 1998. pp. 35-42. Available online

» 1997 «

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Mambrey, Peter and Robinson, Mike (1997): Understanding the Role of Documents in a Hierarchical Flow of Work. In: Payne, Stephen C. and Prinz, Wolfgang (eds.) Proceedings of the International ACM SIGGROUP Conference on Supporting Group Work 1997 November 11-19, 1997, Phoenix, Arizona, USA. pp. 119-127. Available online

“Studies of work and document flow in a German Ministry show that when documents cross organisational boundaries their status, and associated responsibilities change. These changes, trajectories, deadlines, are recorded on the document. Workflow, in this case, is not abstract, pre-specified, independent, conceptually or physically separated from the artefact whose movement it controls. It is inscribed, developed, and updated on the artefact itself. This empirical fusion of workflow with objects has major advantages. It enables strong bureaucratic rules to be reconciled with local, ad-hoc, fine-grained contingencies and discretionary action. This is an important lesson for the design of organisational CSCW systems.”

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» 1996 «

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Auramaki, Esa, Robinson, Mike, Aaltonen, Anne, Kovalainen, Mikko, Liinamaa, Arja and Tuuna-Vaiska, Taina (1996): Paperwork At 78kph. In: Olson, Gary M., Olson, Judith S. and Ackerman, Mark S. (eds.) Proceedings of the 1996 ACM conference on Computer supported cooperative work November 16 - 20, 1996, Boston, Massachusetts, United States. pp. 370-379. Available online

“In Finnish paper mills the stream of paper being produced can, and does break. A major concern is when these breaks are recurrent or prolonged. Downtime is expensive. The causes and remedies for problem breaks in a sophisticated and highly automated process can be hard to find. The paper reports on research from a CSCW perspective into the work activities of production crews, the social and information infrastructures that support them. It makes design recommendations for enhanced support for Organisational Memory and ways it might be differentially indexed to suit production crews.”

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» 1993 «

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Robinson, Mike (1993): Design for unanticipated use. In: Michelis, Giorgio de, Simone, Carla and Schmidt, Kjeld (eds.) ECSCW 93 - Proceedings of the Third European Conference on Computer Supported Cooperative Work 1993. pp. 195-210.

» 1992 «

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Robinson, Mike (1992): "Design at Work: Co-Operative Design of Computer Systems," by Joan Greenbaum and Morten Kyng. In Behaviour and Information Technology, 11 (3) pp. 184-187

» 1991 «

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Bannon, Liam, Robinson, Mike and Schmidt, Kjeld (eds.) ECSCW 91 - Proceedings of the Second European Conference on Computer-Supported Cooperative Work 1991.

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Robinson, Mike and Bannon, Liam (1991): Questioning Representations. In: Bannon, Liam, Robinson, Mike and Schmidt, Kjeld (eds.) ECSCW 91 - Proceedings of the Second European Conference on Computer-Supported Cooperative Work 1991. .

» 1981 «

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Robinson, Mike (1981): Management and Self-Management: The Objective-Subjective Dimensions. In International Journal of Man-Machine Studies, 14 (1) pp. 151-167

“A distinction is made between the way the Law of Requisite Variety applies to systems involving human beings and systems that do not. It is claimed that a proper interpretation of the Law for human systems involves the use of auxiliary concepts, some of which have yet to be clarified. The auxiliary concepts are implicit in the theoretical work of Beer and his associates, but become explicit in practice. Two of these concepts are agreement and participation, which are almost always tacit rather than explicit. Human systems are only viable when they involve agreement and participation, and this is not accidental but tied to the nature of variety itself. It is argued that the full development and exploration of these concepts (and others allied to them) will foreshadow a new paradigm for management science, the material basis for which now exists in current computing technology.”

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