Publication statistics
Pub. period:1987-2007
Pub. count:15
Number of co-authors:17
Co-authors
Number of publications with 3 favourite co-authors:
Andrew S. Imada:2Ogden Brown:1Michael J. O'Neill:1 Productive colleagues
Michelle M. Robertson's 3 most productive colleagues in number of publications:
Hal W. Hendrick:15Ann Majchrzak:12Andrew S. Imada:11
“
Computer programs emerge as the outcome of complex human processes of cognition, communication and negotiation, which serve to establish the meaningful embedding of the computer system in its intended use context.
”
-- Floyd, 1992, p. 24
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Michelle M. Robertson
Publications by Michelle M. Robertson (bibliography)
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Robertson, Michelle M. (2007): Health and Performance Consequences of Office Ergonomic Interventions Among Computer Workers. In: Dainoff, Marvin J. (ed.) EHAWC 2007 - Ergonomics and Health Aspects of Work with Computers July 22-27, 2007, Beijing, China. pp. 135-143.
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Robertson, Michelle M. (1999): Office Ergonomic Interventions. In: Bullinger, Hans-Jörg (ed.) HCI International 1999 - Proceedings of the 8th International Conference on Human-Computer Interaction August 22-26, 1999, Munich, Germany. pp. 205-210.
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Robertson, Michelle M. and Bradley, Gunilla (1997): Competence Development in Ten High Tech Companies in Silicon Valley. In: Salvendy, Gavriel, Smith, Michael J. and Koubek, Richard J. (eds.) HCI International 1997 - Proceedings of the Seventh International Conference on Human-Computer Interaction - Volume 1 August 24-29, 1997, San Francisco, California, USA. pp. 355-359.
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Robertson, Michelle M. (1997): A Model for Ergonomics Training Evaluation. In: Smith, Michael J., Salvendy, Gavriel and Koubek, Richard J. (eds.) HCI International 1997 - Proceedings of the Seventh International Conference on Human-Computer Interaction - Volume 2 August 24-29, 1997, San Francisco, California, USA. pp. 133-138.
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Robertson, Michelle M. and Robinson, Marie (1995): Enhancing User Control of VDT Work Environments: Training as the Vehicle. In: Proceedings of the Human Factors and Ergonomics Society 39th Annual Meeting 1995. pp. 417-421.
“An intervention strategy to minimize negative health effects from VDT operations is to incorporate a systems perspective and apply systems analysis methodologies. Two systems components, user control and training programs, and their relationship within the VDT environment, are examined in this paper. Two exemplary case studies of organizations that have systematically designed, implemented, evaluated and incorporated VDT ergonomic training programs in conjunction with user control are presented.”
© All rights reserved Robertson and Robinson and/or Human Factors Society
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Hendrick, Hal W., O'Neill, Michael J., Robertson, Michelle M. and Brown, Ogden (1994): A Systems Approach to Preventing Work-Related Musculoskeletal Disorders in VDT Work. In: Proceedings of the Human Factors and Ergonomics Society 38th Annual Meeting 1994. p. 418.
“Work-related musculoskeletal disorders (WMSDs) are not a new ergonomic issue. In fact, WMSDs related to manual materials handling have been recognized as a major ergonomics issue since the late 1940's. What is new is the widespread increase in WMSDs as a result of the introduction of video display terminals (VDTs). Unlike many manual materials handling situations, VDT related WMSDs do not appear readily correctable solely by conventional workstation design ergonomics. This symposium proposes a systems approach to the problem. It begins by presenting a macroergonomic approach to work system and job design, addressing specific job characteristics identified with WMSDs in the literature. The second paper deals with the critical issues to address in ergonomically designing the work environment; and providing environmental control by the user to further enhance desirable job characteristics and reduce WMSDs. The third presentation outlines the critical elements to incorporate in programs for training VDT operators on procedures for preventing WMSDs. The final paper discusses utilizing employee participation in accomplishing the tasks identified in the first three papers. The symposium concludes that only through such a systems approach can real progress be made in reducing VDT operator WMSDs.”
© All rights reserved Hendrick et al. and/or Human Factors Society
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Robertson, Michelle M. (1994): Designing VDT Operator Training Programs for Preventing Work Related Musculoskeletal Disorders. In: Proceedings of the Human Factors and Ergonomics Society 38th Annual Meeting 1994. pp. 429-433.
“A systems approach is essential in addressing work related musculoskeletal disorders associated with VDT work. One integral component in the systems methodology is that of designing, developing and implementing an effective VDT training program. This paper specifically focuses on the importance of a VDT training program, how the training should be comprehensive, and systematically evaluated. Elements of a successful ergonomic VDT training program are described and examples of two successful VDT training programs are given.”
© All rights reserved Robertson and/or Human Factors Society
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Robertson, Michelle M., Taylor, James C., Stelly, John W. and Wagner, Robert (1994): Evaluating a Maintenance Crew Resource Management Training Program: Effects on Attitudes, Behaviors, and Performance. In: Proceedings of the Human Factors and Ergonomics Society 38th Annual Meeting 1994. pp. 1242-1246.
“A Crew Resource Management program for maintenance personnel has been developed by an airline company which involves several team relied concepts. Technical operations managers' pro and post-training attitudes and their follow-up attitudes (2, 6 and 12 months afterwards) concerning a variety of management and organizational factors were compared with one another as well as with maintenance performance measures. Comparisons of participants' attitudes before and after their training showed a significant improvement in attitudes indicators and these attitudes remained stable overtime. Positive trends for two of the maintenance performance indicators are demonstrated in comparing pro and post training performance measures. Increased safety and improved on-time performance was found relied to improved attitudes about participation and assertive communication. Open ended responses as well as anecdotal evidence confirms the positive changes in attitudes and behaviors.”
© All rights reserved Robertson et al. and/or Human Factors Society
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Taylor, James, Robertson, Michelle M., Helmreich, Robert L., Kanki, Barbara, Diehl, Alan and Sherman, Paul J. (1992): New Directions of Cockpit Resource Management (CRM) Training. In: Proceedings of the Human Factors Society 36th Annual Meeting 1992. pp. 895-896.
“Training in cockpit resource management training (now known generically as crew resource management training) for airline flight crews was introduced in the late 1970's. It has spread through many air carriers in the U.S. commercial aviation industry, to several foreign carriers and to various sectors of U.S. and Canadian military aviation. This training has also been extended from the cockpit to cabin crews to maintenance and to air traffic control. Although specific programs differ from one organization to another, CRM as used here typically involves training in several interpersonal and team-related concepts: (e.g., communication skills, team decision-making) as well as skills for individual decision making such as self-knowledge, situational awareness, and assertiveness skills. The effect of CRM training in airline flight operations has been widely studied during the 1980s. Numerous reports document CRM's positive impact on the attitudes and performance of flight crews (cf., Helmreich, Foushee, Benson,&Russini, 1986; Helmreich, Predmore, Irwin, Butler, Taggart, Willhelm, Clothier, 1991). Taken together the evidence shows that team coordination among aviation "mangers" and between them and subordinates, improves system effectiveness and safety. Teamwork in aviation has recently become a topic of importance and interest. For example, as a result of recent work researching team concepts in aviation maintenance, further investigations have been recommended by both industry and government groups as a national priority (Federal Aviation Administration "The National Plan for Aviation Human Factors," Washington, DC: 1991). CRM training has subsequently been introduced to maintenance and in Air Traffic Control as well. The intention of this panel is to discuss the underlying concepts of teamwork training, its historical perspective, and current research activities and state of the art of CRM training and its varied application in the aviation field. The first panelist will present a brief historical background and philosophy of CRM and how the foundation of CRM training was established. Building on this, the second panelist will discuss CRM research activities as it relates to flight crews in the commercial aviation area. The third panelist will present the implementation of CRM in the military setting and what effects it has had on flight crew safety and effectiveness. The application of CRM to maintenance operations will be the focus of the fourth paper which describes implementing a CRM-type training in maintenance and its effects on maintenance performance. Lastly, the fifth panelist will present the initial stages of assessing air traffic controller's attitudes towards management CRM-related concepts. Concluding the panel discussions will be the panel chair who will summarize and highlight the major points.”
© All rights reserved Taylor et al. and/or Human Factors Society
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Robertson, Michelle M. (1991): Macroergonomic Tools & Strategies: An International Overview. In: Proceedings of the Human Factors Society 35th Annual Meeting 1991. pp. 925-929.
“Macroergonomic tools and intervention strategies that have been developed internationally to solve complex, organizational and technical systems problems are reviewed in this paper. These tools are loosely grouped into three categories: 1) systems tools/simulation and modeling, 2) technology transfer, and 3) participatory ergonomics. The features that characterize and define the tools are discussed and a description of their use and implementation within organizations are examined in detail. The strengths and weaknesses of each macroergonomic tool are also presented. Some of the commonalities among the various macroergonomic tools and strategies are enumerated along with future recommendations for developing and expanding macroergonomic tools. The issue of developing a potentially robust and generalized international macroergonomic database is analyzed.”
© All rights reserved Robertson and/or Human Factors Society
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Robertson, Michelle M. and Giovanni, Eric P. Di (1989): Training: An Essential Aspect of Human Factors in Technology Transfer to Developing Countries. In: Proceedings of the Human Factors Society 33rd Annual Meeting 1989. pp. 752-756.
“The creation and planning of a successful international training program is dependent upon the establishment and implementation of a systematic approach or process which integrates the educational goals, with the development needs for the country. This paper examines various planning processes, approaches, techniques and models of training systems and the critical elements necessary to design, develop and implement a cost-effective training system in developing countries. General alternatives and possible options for development and improvement of international training systems, which incorporate unique characteristics, socio-cultural factors and cultural mores are presented in six models.”
© All rights reserved Robertson and Giovanni and/or Human Factors Society
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Robertson, Michelle M. (1989): The Application of Microcomputers to Human Factors Undergraduate and Graduate Training Programs. In: Proceedings of the Human Factors Society 33rd Annual Meeting 1989. p. 1162.
“The expansion of microcomputer technology and the expectation of a student and professional population literate in its use has stimulated interest in how and where this PC technology can be applied in training and education. In human factors, there is becoming available commercial and personally developed software designed for research, analysis, and problem solving. The purpose of this demonstration is to present four projects showing the application of the microcomputer and computer-aided instruction (CAI) to graduate and undergraduate training programs. These demonstrations include the use of microcomputers to: 1) collect ergonomics data and simulate performance and tracking tasks; 2) present CAI for a workload lifting program; 3) provide an interactive videodisc and computer-based training program; and 4) utilize artificial intelligence software for problem-solving skills and applied research.”
© All rights reserved Robertson and/or Human Factors Society
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Lewis, Howard B., Imada, Andrew S. and Robertson, Michelle M. (1988): Xerox Leadership Through Quality: Merging Human Factors and Safety Through Employee Participation. In: Proceedings of the Human Factors Society 32nd Annual Meeting 1988. pp. 756-759.
“Organizations are addressing problems resulting from increasing international competition and complex technologies by implementing participative management techniques. Recent evidence suggests that participatory ergonomics can be an effective, cost-efficient method for solving a variety of production, human factors, and safety related problems. This paper presents an example of how participative management has been used effectively in introducing human factors, sociotechnical, and safety change in a large international organization. Case studies such as this one demonstrate how participation can reduce costs, training requirements, injuries and absenteeism.”
© All rights reserved Lewis et al. and/or Human Factors Society
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Imada, Andrew S. and Robertson, Michelle M. (1987): Cultural Perspectives in Participatory Ergonomics. In: Proceedings of the Human Factors Society 31st Annual Meeting 1987. pp. 1019-1022.
“This paper examines the generalizability of participatory ergonomics to different cultures. Studies using participatory strategies to introduce ergonomic solutions are reviewed across three distinct cultures. The results lead us to believe that these effects are sufficiently robust and not culture or method bound. Four lessons can be learned from these participatory interventions: 1) Interventions should build on local customs; 2) Solutions should be practical and understandable to the participating end-users; 3) Culture should be used as a resource for solving design and cross-cultural problems; and 4) Synergy between the culture and the intervention will enhance the success and magnify problems of the intervention.”
© All rights reserved Imada and Robertson and/or Human Factors Society
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Robertson, Michelle M. and Majchrzak, Ann (1987): Advanced Manufacturing Technology Development: A Macroergonomics Perspective. In: Proceedings of the Human Factors Society 31st Annual Meeting 1987. pp. 1156-1160.
“This paper examines and discusses the implications of a macroergonomic perspective for assimilating advanced manufacturing technological innovations into an organization's human infrastructure. A framework for integrating sociotechnical systems and advanced manufacturing technology design is presented which identifies first-and second-order effects of the new technology on the human infrastructure. The Human Infrastructure Impact Statement (HISS) operationalizes these concepts into a systematic assessment tool. This paper ends with a brief list of some of the pertinent macroergonomic decisions that a manager and macroergonomist must consider in implementing and designing Advance Manufacturing Technologies.”
© All rights reserved Robertson and Majchrzak and/or Human Factors Society
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