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Michael B. Twidale

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Michael B. Twidale

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Publications by Michael B. Twidale (bibliography)

» 2009 «

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Singh, Vandana, Twidale, Michael B. and Nichols, David M. (2009): Users of Open Source Software - How Do They Get Help?. In: HICSS 2009 - 42st Hawaii International International Conference on Systems Science 5-8 January, 2009, Waikoloa, Big Island, HI, USA. pp. 1-10. Available online

» 2008 «

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Singh, Vandana and Twidale, Michael B. (2008): The confusion of crowds: non-dyadic help interactions. In: Proceedings of ACM CSCW08 Conference on Computer-Supported Cooperative Work 2008. pp. 699-702. Available online

“Help-giving interactions in open source technical support often involve more people than the conventional help-giver help-seeker pair. Contributions include lightweight but useful me-too contributions from fellow help-seekers. Problems with the reuse of help documentation may be resolved by contextualized discussions, and those discussions themselves are found to be substantially reused.”

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Nichols, David M., Chan, Chu-Hsiang, Bainbridge, David, McKay, Dana and Twidale, Michael B. (2008): A lightweight metadata quality tool. In: JCDL08 Proceedings of the 8th ACM/IEEE-CS Joint Conference on Digital Libraries 2008. pp. 385-388. Available online

“We describe a Web-based metadata quality tool that provides statistical descriptions and visualisations of Dublin Core metadata harvested via the OAI protocol. The lightweight nature of development allows it to be used to gather contextualized requirements and some initial user feedback is discussed.”

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Stvilia, Besiki, Twidale, Michael B., Smith, Linda C. and Gasser, Les (2008): Information quality work organization in wikipedia. In JASIST - Journal of the American Society for Information Science and Technology, 59 (6) pp. 983-1001

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Jones, M. Cameron, Churchill, Elizabeth F. and Twidale, Michael B. (2008): Mashing up visual languages and web mash-ups. In: VL-HCC 2008 - IEEE Symposium on Visual Languages and Human-Centric Computing 15-19 September, 2008, Herrsching am Ammersee, Germany. pp. 143-146. Available online

» 2007 «

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Adamczyk, Piotr D. and Twidale, Michael B. (2007): Supporting multidisciplinary collaboration: requirements from novel HCI education. In: Proceedings of ACM CHI 2007 Conference on Human Factors in Computing Systems 2007. pp. 1073-1076. Available online

“Many collaborative design tools may suffer from being too generic to address the specific complexities inherent in multidisciplinary collaboration. We provide accounts of several multidisciplinary HCI courses at our institution, elaborating on the challenges student teams face when integrating design practice from a wide variety of disciplines. Of particular interest are the distinct approaches that these multidisciplinary teams adopt that differ from more common forms of collaborative design. We suggest reasons for the poor rate of adoption of existing collaborative support tools and outline specific suggestions for directions in both ethnographic studies of multidisciplinary collaboration and collaborative systems design.”

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Nichols, David M., Bainbridge, David and Twidale, Michael B. (2007): Constructing digital library interfaces. In: JCDL07: Proceedings of the 7th ACM/IEEE-CS Joint Conference on Digital Libraries 2007. pp. 331-332. Available online

“The software technologies used to create web interfaces for digital libraries are discussed using examples from Greenstone 3.”

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Adamczyk, Piotr D., Hamilton, Kevin, Twidale, Michael B. and Bailey, Brian P. (2007): Tools in support of creative collaboration. In: Proceedings of the 2007 Conference on Creativity and Cognition 2007, Washington DC, USA. pp. 273-274. Available online

“Creativity support tools are set an especially difficult task when they are applied to art/science collaboration. Not because of any fundamental incompatibility between the disciplines, but because creativity support tools are rarely supple enough to manage dramatically shifting requirements at various stages of design or handle the diversity of artifacts that might be generated. Traditional methods of evaluation of collaborative support tools may not address these aspects. This workshop aims to examine three specific areas open to expanded modes of evaluation; the social aspects of tools and tool use, how artifacts are created and manipulated in support tools, and how the expanding contexts of art/science collaborations may be rapidly changing support tool requirements.”

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Yurcik, William, Thompson, Ramona Su, Twidale, Michael B. and Rantanen, Esa M. (2007): If you can't beat 'em, join 'em: combining text and visual interfaces for security-system administration. In Interactions, 14 (1) pp. 12-14

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Stvilia, Besiki, Gasser, Les, Twidale, Michael B. and Smith, Linda C. (2007): A framework for information quality assessment. In JASIST - Journal of the American Society for Information Science and Technology, 58 (12) pp. 1720-1733

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Floyd, Ingbert R., Jones, M. Cameron, Rathi, Dinesh and Twidale, Michael B. (2007): Web Mash-ups and Patchwork Prototyping: User-driven technological innovation with Web 2.0 and Open Source Software. In: HICSS 2007 - 40th Hawaii International International Conference on Systems Science 3-6 January, 2007, Waikoloa, Big Island, HI, USA. p. 86. Available online

» 2006 «

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Jones, M. Cameron, Rathi, Dinesh and Twidale, Michael B. (2006): Wikifying your interface: facilitating community-based interface translation. In: Proceedings of DIS06: Designing Interactive Systems: Processes, Practices, Methods, & Techniques 2006. pp. 321-330. Available online

“We explore the application of a wiki-based technology and style of interaction to enabling the incremental translation of a collaborative application into a number of different languages, including variant English language interfaces better suited to the needs of particular user communities. The development work allows us to explore in more detail the design space of functionality and interfaces relating to tailoring, customization, personalization and localization, and the challenges of designing to support ongoing incremental contributions by members of different use communities.”

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Nichols, David M., Bainbridge, David, Downie, J. Stephen and Twidale, Michael B. (2006): Learning by building digital libraries. In: JCDL06: Proceedings of the 6th ACM/IEEE-CS Joint Conference on Digital Libraries 2006. pp. 185-186. Available online

“The implications of using digital library software in educational contexts, for both students and software developers, are discussed using two case studies of students building digital libraries.”

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Singh, Vandana, Twidale, Michael B. and Rathi, Dinesh (2006): Open Source Technical Support: A Look at Peer Help-Giving. In: HICSS 2006 - 39th Hawaii International International Conference on Systems Science 4-7 January, 2006, Kauai, HI, USA. . Available online

» 2005 «

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Twidale, Michael B. (2005): Over the Shoulder Learning: Supporting Brief Informal Learning. In Computer Supported Cooperative Work, 14 (6) pp. 505-547

“The paper reviews work on informal technical help giving between colleagues. It concentrates on the process of how colleagues help each other to use a computer application to achieve a specific work task, contrasting this with the focus of much prior work on surrounding issues like the choice of whom to ask, information re-use and the larger work context of encouragement or otherwise of such learning. By an analysis of the literature and a study of office activity, some strengths and weaknesses of the method are identified. The difficulties of talking about the process of performing graphical user interface actions are explored. Various design implications for functionalities to improve the efficiency of informal help giving are explored. A consideration of informal learning can help in designing more effective, learnable, robust and acceptable CSCW systems. It also provides a different perspective on interface design as an exploration of features to support human-human interaction, using the computer screen as a shared resource to support this. In this way CSCW research may contribute to HCI research, since during such help giving, all computer systems are at least temporarily collaborative applications.”

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Twidale, Michael B. and Marty, Paul F. (2005): Come on down!: a game show approach to illustrating usability evaluation methods. In Interactions, 12 (6) pp. 24-27

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Huang, Jeff, Lu, Bo and Twidale, Michael B. (2005): Graphical abstract help. In: Proceedings of CHINZ05, the ACM SIGCHI New Zealand Chapters International Conference on Computer-Human Interaction 2005. pp. 83-89. Available online

“We explore the use of abstracted versions of screenshots as part of an interface to support giving help to the user. Graphstract, the software implementation of this graphical help system, extends the ideas of textually oriented Minimal Manuals to the use of screenshots, enabling multiple small graphical elements to be shown in a small space. This enables the user to get an overview of a complex sequential task as a whole. Graphical hints, such as jagged edges, red dots, and icons are also explored. The idea has been developed by iterative prototyping. In cases where the minimalist help is insufficient, ways of providing more detailed information on demand are investigated.”

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Marty, Paul F. and Twidale, Michael B. (2005): Usability at 90mph: Presenting and evaluating a new, high-speed method for demonstrating user testing in front of an audience. In First Monday, 10 (7)

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Twidale, Michael B. and Nichols, David M. (2005): Exploring Usability Discussions in Open Source Development. In: HICSS 2005 - 38th Hawaii International Conference on System Sciences 3-6 January, 2005, Big Island, HI, USA. . Available online

» 1997 «

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Crabtree, Andy, Twidale, Michael B., O'Brien, Jon and Nichols, David M. (1997): Talking in the Library: Implications for the Design of Digital Libraries. In: DL97: Proceedings of the 2nd ACM International Conference on Digital Libraries 1997. pp. 221-228. Available online

“We describe the use of ethnomethodologically-informed ethnography as a means of informing the requirements elicitation, design, development and evaluation of digital libraries. We present the case for the contribution of such studies to the development of digital library technology to support the practices of information-searching. This is illustrated by a particular study of the help desk at a university library, examining the implications it has for designing appropriate functionality for a digital library. This requires us to address the problems of using ethnographic data in systems design.”

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Changes to this page (author)

14 Feb 2010: Enabled abstracts to be shown on Michael B. Twidale's author page.
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Publication statistics

Publication period:1997-2009
Publication count:20
Number of co-authors:24

Productive colleagues

Michael B. Twidale's 3 most productive colleagues in number of publications:

Elizabeth F. Churchill:38
Brian P. Bailey:34
David Bainbridge:32

Collaboration count

Number of publications with 3 favourite co-authors:

David M. Nichols:6
Vandana Singh:3
M. Cameron Jones:3

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Michael B. Twidale

Publications by Michael B. Twidale (bibliography)

» 2009 «

» 2008 «

» 2007 «

» 2006 «

» 2005 «

» 1997 «

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Eva Hornecker on Tangible Interaction

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