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Matt Marx

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Publications by Matt Marx (bibliography)

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1994
 
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Marx, Matt and Schmandt, Chris (1994): Putting People First: Specifying Proper Names in Speech Interfaces. In: Szekely, Pedro (ed.) Proceedings of the 7th annual ACM symposium on User interface software and technology November 02 - 04, 1994, Marina del Rey, California, United States. pp. 29-37.

Communication is about people, not machines. But as firms and families alike spread out geographically, we rely increasingly on telecommunications tools to keep us "connected." The challenge of such systems is to enable conversation between individuals without computational infrastructure getting in the way. This paper compares two speech-based communication systems, Phoneshell and Chatter, in how they deal with the keys to communication: proper names. Chatter, a conversational system using speech-recognition, improves upon the hierarchical nature of the touch-tone based Phoneshell by maintaining context and enabling use of amphora. Proper names can present particular problems for speech recognizes, so an interface algorithm for reliable name specification by spelling is offered. Since individual letter recognition is non-robust, Chatter implicitly disambiguates strings of letters based on context. We hypothesize that the right interface can make faulty speech recognition as usable as TouchTones -- even more so.

© All rights reserved Marx and Schmandt and/or ACM Press

 
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Jul 25

For us, our most important stakeholder is not our stockholders, it is our customers. We’re in business to serve the needs and desires of our core customer base

-- John Mackey

 
 

Featured chapter

Marc Hassenzahl explains the fascinating concept of User Experience and Experience Design. Commentaries by Don Norman, Eric Reiss, Mark Blythe, and Whitney Hess

User Experience and Experience Design !

 
 

Our Latest Books

Kumar and Herger 2013: Gamification at Work: Designing Engaging Business Software...
by Janaki Mythily Kumar and Mario Herger

 
Start reading

Whitworth and Ahmad 2013: The Social Design of Technical Systems: Building technologies for communities...
by Brian Whitworth and Adnan Ahmad

 
Start reading

Soegaard and Dam 2013: The Encyclopedia of Human-Computer Interaction, 2nd Ed....
by Mads Soegaard and Rikke Friis Dam

 
Start reading
 
 

Help us help you!