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Mark S. Ackerman

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Publications by Mark S. Ackerman

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» 2007 «

Zhang, Jun, Ackerman, Mark S. and Adamic, Lada (2007): Expertise networks in online communities: structure and algorithms. In: Proceedings of the 2007 International Conference on the World Wide Web 2007. pp. 221-230. Available online

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Nam, Kevin K. and Ackerman, Mark S. (2007): Arkose: reusing informal information from online discussions. In: GROUP07: International Conference on Supporting Group Work 2007. pp. 137-146. Available online

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Elliott, Margaret, Ackerman, Mark S. and Scacchi, Walt (2007): Knowledge work artifacts: kernel cousins for free/open source software development. In: GROUP07: International Conference on Supporting Group Work 2007. pp. 177-186. Available online

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Zhang, Jun, Ackerman, Mark S., Adamic, Lada and Nam, Kevin Kyung (2007): QuME: a mechanism to support expertise finding in online help-seeking communities. In: Proceedings of the ACM Symposium on User Interface Software and Technology October 7-10, 2007, Newport, Rhode Island, USA. pp. 111-114. Available online

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» 2005 «

Zhang, Jun and Ackerman, Mark S. (2005): Searching for expertise in social networks: a simulation of potential strategies. In: GROUP05: International Conference on Supporting Group Work November 6-9, 2005, Sanibel Island, Florida, USA. pp. 71-80. Available online

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Resnick, Paul, Riedl, John, Terveen, Loren and Ackerman, Mark S. (2005): Beyond threaded conversation. In: Proceedings of ACM CHI 2005 Conference on Human Factors in Computing Systems 2005. pp. 2138-2139. Available online

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» 2004 «

Teevan, Jaime, Alvarado, Christine, Ackerman, Mark S. and Karger, David R. (2004): The perfect search engine is not enough: a study of orienteering behavior in directed search. In: Dykstra-Erickson, Elizabeth and Tscheligi, Manfred (eds.) Proceedings of ACM CHI 2004 Conference on Human Factors in Computing Systems April 24-29, 2004, Vienna, Austria. pp. 415-422. Available online

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Halverson, Christine A., Erickson, Thomas and Ackerman, Mark S. (2004): Behind the help desk: evolution of a knowledge management system in a large organization. In: Proceedings of ACM CSCW04 Conference on Computer-Supported Cooperative Work 2004. pp. 304-313. Available online

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Ackerman, Mark S., Huysman, Marlene, Carroll, John M., Wellman, Barry, DeMichelis, Giorgio and Wulf, Volker (2004): Communities and technologies: an approach to foster social capital?. In: Proceedings of ACM CSCW04 Conference on Computer-Supported Cooperative Work 2004. pp. 406-408. Available online

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Ackerman, Mark S. and Halverson, Christine (2004): Organizational Memory as Objects, Processes, and Trajectories: An Examination of Organizational Memory in Use. In Computer Supported Cooperative Work, 13 (2) pp. 155-189

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» 2003 «

Ackerman, Mark S., Pipek, Volkmar and Wulf, Volker (2003): Sharing Expertise : Beyond Knowledge Management. MIT Press
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» 2002 «

Schmandt, Chris, Kim, Jang, Lee, Kwan, Vallejo, Gerardo and Ackerman, Mark S. (2002): Mediated voice communication via mobile IP. In: Beaudouin-Lafon, Michel (ed.) Proceedings of the 15th annual ACM symposium on User interface software and technology October 27-30, 2002, Paris, France. pp. 141-150. Available online

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Lutters, Wayne G. and Ackerman, Mark S. (2002): Achieving safety: a field study of boundary objects in aircraft technical support. In: Churchill, Elizabeth F., McCarthy, Joe, Neuwirth, Christine and Rodden, Tom (eds.) Proceedings of the 2002 ACM conference on Computer supported cooperative work November 16 - 20, 2002, New Orleans, Louisiana, USA. pp. 266-275. Available online

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» 2001 «

Ackerman, Mark S., Darrell, Trevor and Weitzner, Daniel J. (2001): Privacy in Context. In Human-Computer Interaction, 16 (2) pp. 167-176

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» 2000 «

McDonald, David W. and Ackerman, Mark S. (2000): Expertise Recommender: A Flexible Recommendation System and Architecture. In: Kellogg, Wendy A. and Whittaker, Steve (eds.) Proceedings of the 2000 ACM conference on Computer supported cooperative work 2000, Philadelphia, Pennsylvania, United States. pp. 231-240. Available online

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Ackerman, Mark S. (2000): The Intellectual Challenge of CSCW: The Gap Between Social Requirements and Technical Feasibility. In Human-Computer Interaction, 15 (2) pp. 181-203

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» 1999 «

Ackerman, Mark S. and Mandel, Eric (1999): Memory in the Small: Combining Collective Memory and Task Support for a Scientific Community. In Journal of Organizational Computing and Electronic Commerce, 9 (2) pp. 105-127

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» 1998 «

Ackerman, Mark S. and Halverson, Christine (1998): Considering an Organization's Memory. In: Poltrock, Steven and Grudin, Jonathan (eds.) Proceedings of the 1998 ACM conference on Computer supported cooperative work November 14 - 18, 1998, Seattle, Washington, United States. pp. 39-48. Available online

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McDonald, David W. and Ackerman, Mark S. (1998): Just Talk to Me: A Field Study of Expertise Location. In: Poltrock, Steven and Grudin, Jonathan (eds.) Proceedings of the 1998 ACM conference on Computer supported cooperative work November 14 - 18, 1998, Seattle, Washington, United States. pp. 315-324. Available online

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Muramatsu, Jack and Ackerman, Mark S. (1998): Computing, Social Activity, and Entertainment: A Field Study of a Game MUD. In Computer Supported Cooperative Work, 7 (1) pp. 87-122

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Ackerman, Mark S. (1998): Augmenting Organizational Memory: A Field Study of Answer Garden. In ACM Transactions on Information Systems, 16 (3) pp. 203-224

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» 1997 «

Ackerman, Mark S., Hindus, Debby, Mainwaring, Scott D. and Starr, Brian (1997): Hanging on the 'Wire: A Field Study of an Audio-Only Media Space. In ACM Transactions on Computer-Human Interaction, 4 (1) pp. 39-66

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» 1996 «

Ackerman, Mark S. and Palen, Leysia (1996): The Zephyr Help Instance: Promoting Ongoing Activity in a CSCW System. In: Tauber, Michael J., Bellotti, Victoria, Jeffries, Robin, Mackinlay, Jock D. and Nielsen, Jakob (eds.) Proceedings of the ACM CHI 96 Human Factors in Computing Systems Conference April 14-18, 1996, Vancouver, Canada. pp. 268-275. Available online

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Ackerman, Mark S. and McDonald, David W. (1996): Answer Garden 2: Merging Organizational Memory with Collaborative Help. In: Olson, Gary M., Olson, Judith S. and Ackerman, Mark S. (eds.) Proceedings of the 1996 ACM conference on Computer supported cooperative work November 16 - 20, 1996, Boston, Massachusetts, United States. pp. 97-105. Available online

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Hindus, Debby, Ackerman, Mark S., Mainwaring, Scott D. and Starr, Brian (1996): Thunderwire: A Field Study of an Audio-Only Media Space. In: Olson, Gary M., Olson, Judith S. and Ackerman, Mark S. (eds.) Proceedings of the 1996 ACM conference on Computer supported cooperative work November 16 - 20, 1996, Boston, Massachusetts, United States. pp. 238-247. Available online

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» 1995 «

Ackerman, Mark S. and Starr, Brian (1995): Social Activity Indicators: Interface Components for CSCW Systems. In: Robertson, George G. (ed.) Proceedings of the 8th annual ACM symposium on User interface and software technology November 15 - 17, 1995, Pittsburgh, Pennsylvania, United States. pp. 159-168. Available online

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Covi, Lisa and Ackerman, Mark S. (1995): Such Easy-to-Use Systems!: How Organizations Shape the Design and Use of Online Help Systems. In: Proceedings of the ACM Conference on Organizational Computing Systems 1995 August 13-16, 1995, Milpitas, California, USA. pp. 280-288.

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» 1994 «

Ackerman, Mark S. (1994): Augmenting the Organizational Memory: A Field Study of Answer Garden. In: Smith, John B., Smith, F. Don and Malone, Thomas W. (eds.) Proceedings of the 1994 ACM conference on Computer supported cooperative work October 22 - 26, 1994, Chapel Hill, North Carolina, United States. pp. 243-252. Available online

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» 1991 «

Ackerman, Mark S. (1991): Shared Expertise and the Answer Garden. In: Robertson, Scott P., Olson, Gary M. and Olson, Judith S. (eds.) Proceedings of the ACM CHI 91 Human Factors in Computing Systems Conference April 28 - June 5, 1991, New Orleans, Louisiana. p. 489. Available online

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» 1990 «

Schmandt, Chris, Hindus, Debby, Ackerman, Mark S. and Manandhar, Sanjay (1990): Observations on Using Speech Input for Window Navigation. In: Diaper, Dan, Gilmore, David J., Cockton, Gilbert and Shackel, Brian (eds.) INTERACT 90 - 3rd IFIP International Conference on Human-Computer Interaction August 27-31, 1990, Cambridge, UK. pp. 787-793.

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Ackerman, Mark S. and Malone, Thomas W. (1990): Answer Garden: A Tool for Growing Organizational Memory. In: Lochovsky, Frederick H. and Allen, Robert B. (eds.) Proceedings of the Conference on Office Information Systems 1990 April 25-27, 1990, Cambridge, Massachusetts, USA. pp. 31-39.

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Ackerman, Mark S. and Edwards, Keith (eds.) Proceedings of the 13th annual ACM symposium on User interface software and technology November 06 - 08, 2000, San Diego, California, United States.

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Olson, Gary M., Olson, Judith S. and Ackerman, Mark S. (eds.) Proceedings of the 1996 ACM conference on Computer supported cooperative work November 16 - 20, 1996, Boston, Massachusetts, United States.

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28 Apr 2003: Added the author to the bibliography
 

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