May 23

Knowledge is commonly socially constructed, through collaborative efforts towards shared objectives or by dialogues and challenges brought about by different persons' perspectives.

-- G. Salomon (in "Distributed Cognitions: Psychological and Educational Considerations")

 
 

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M. Gardner

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Publications by M. Gardner (bibliography)

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2001
 
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Gardner, M., Sage, M., Gray, P. and Johnson, C. (2001): Data Capture for Clinical Anaesthesia on a Pen-based PDA: Is It a Viable Alternative to Paper?. In: Proceedings of the HCI01 Conference on People and Computers XV 2001. pp. 439-456.

1991
 
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Houghton, T., Gardner, M. and Millard, N. (1991): Dialogue Support at the Customer Interface. In: Proceedings of the Fourth International Conference on Human-Computer Interaction 1991. pp. 899-904.

This paper describes the human factors approach taken in the development of integrated expert system dialogues designed to support BT personnel in dealing with customers. It describes the requirements capture techniques, the resultant dialogue styles and their evaluation in terms of efficiency gains, customer satisfaction and user evaluation. Multi-media future requirements are also outlined.

© All rights reserved Houghton et al. and/or Elsevier Science

 
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Changes to this page (author)

13 Feb 2010: Modified
26 Jul 2007: Added
28 Jun 2007: Added

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URL: http://www.interaction-design.org/references/authors/m__gardner.html
May 23

Knowledge is commonly socially constructed, through collaborative efforts towards shared objectives or by dialogues and challenges brought about by different persons' perspectives.

-- G. Salomon (in "Distributed Cognitions: Psychological and Educational Considerations")

 
 

Featured chapter

Read the fascinating history of Wearable Computing, told by its father, Steve Mann

Read Steve's chapter !

 
 

Help us help you!