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M. Elliott Familant

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M. Elliott Familant

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Publications by M. Elliott Familant (bibliography)

» 1995 «

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Familant, M. Elliott and Schumacher, Robert M. (1995): Designing Usable Interactive Voice Response Systems. In: Proceedings of the Human Factors and Ergonomics Society 39th Annual Meeting 1995. .

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Familant, M. Elliott and Detweiler, Mark C. (1995): Do Human Factors Color Recommendations Have Any Practical Value?. In: Proceedings of the Human Factors and Ergonomics Society 39th Annual Meeting 1995. pp. 208-212.

“This study surveyed 342 directory-assistance (DA) operators regarding the text and background colors they used to display directory listings on their computer workstations. Color combinations were observed in use, recorded, and scored based on independent, published subjective ratings of color comfort and edge sharpness. Operators also answered a questionnaire that included information about: how often they changed colors and if they had experienced eye problems. No relationships were found between self-reported eye problems and observed color choices. However, operators using color combinations that were scored low on either comfort, edge sharpness, or both, were more likely to change the colors on their screens more frequently. This result provides evidence that independent ratings can provide practical guidance in making color recommendations.”

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» 1993 «

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Familant, M. Elliott and Detweiler, Mark C. (1993): Iconic Reference: Evolving Perspectives and an Organizing Framework. In International Journal of Man-Machine Studies, 39 (5) pp. 705-728

“Icons are now routinely used in human-computer interactions. Despite their widespread use, however, we argue that icons are far more diverse and complex than normally realized. This article examines some of the history behind the evolution of icons from simple pictures to much richer and more complex representational devices. Then we develop and present a new framework that distinguishes: (1) different kinds of sign relations; (2) different kinds of referent relations; and (3) differences between sign and referent relations. In addition, we highlight a fundamental symmetry between icons and symbols, and use this framework to raise a number of basic questions about the kinds of representational issues and challenges designers will need to consider as they create the next generation of icons for user interfaces.”

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» 1992 «

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Chin, John P., Herring, Richard D. and Familant, M. Elliott (1992): A Usability and Diary Study Assessing the Effectiveness of Call Acceptance Lists. In: Proceedings of the Human Factors Society 36th Annual Meeting 1992. pp. 216-220.

“Nuisance or unwanted calls have always been a problem to subscribers of phone services. One possible solution is a network based service that allows subscribers to control the calls they receive by using a call acceptance list. When the call acceptance list is activated, all callers not on the list would be automatically routed to a voice messaging system. Those callers on the list would be allowed to ring the subscriber's telephone. This study assessed the effectiveness of call acceptance lists in reducing unwanted telephone calls. Participants used a prototype telephone-based interface to establish a list of telephone numbers from which they would always accept calls. At the same time, they logged each of their incoming calls in a diary, recording the telephone number that originated the call, and whether they wished to receive the call. The call acceptance list significantly reduced the number of unwanted calls”

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» 1991 «

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Familant, M. Elliott (1991): Underutilization of Archival Facilities in a UNIX Environment: A Resource Allocation Problem. In ACM SIGCHI Bulletin, 23 (4) pp. 74-75

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