No description available of M. A. Jack...
Wilke, J., McInnes, F., Jack, M. A. and Littlewood, P. (2007): Hidden menu options in automated human-computer telephone dialogues: dissonance in the user's mental model. In Behaviour and Information Technology, 26 (6) pp. 517-534534
Wilkie, J., Jack, M. A. and Littlewood, P. J. (2005): System-initiated digressive proposals in automated human-computer telephone dialogues: the use of contrasting politeness strategies. In International Journal of Human-Computer Studies, 62 (1) pp. 41-7171
Marshall, Diarmid, Foster, John C. and Jack, M. A. (2001): User performance and attitude towards schemes for alphanumeric data entry using restricted input devices. In Behaviour and Information Technology, 20 (3) pp. 167-188188
Foster, J. C., McInnes, F. R., Jack, M. A., Love, S., Dutton, R. T., Nairn, I. A. and White, L. S. (1998): An Experimental Evaluation of Preferences for Data Entry Method in Automated Telephone Services. In Behaviour and Information Technology, 17 (2) pp. 82-9292
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