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Lee C. Francis

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Publications by Lee C. Francis (bibliography)

1992

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Caccamise, Donna J., Hallbert, Bruce P., Harbour, Gerald L. and Francis, Lee C. (1992): Human Factors Engineers as Change Agents. In: Proceedings of the Human Factors Society 36th Annual Meeting 1992. pp. 851-854.

“This paper describes a case study where the Human Factors Engineering (HFE) Department began as technical experts but gradually assumed a much larger role as change agents in transforming outdated job practices into streamlined processes that promote a positive, proactive safety culture. The consequences of success or failure in this endeavor were greater than usual because the setting was the Rocky Flats (RFP) nuclear weapons plant in Colorado. In 1989, the Department of Energy (DOE) asked EG&G to take over operations at RFP. Studies conducted at that time concluded that the human element was the primary day-to-day element of criticality risk at RFP (e.g., Mattson, 1989). From the beginning, one of EG&G's primary goals was to effect a "safety first" culture. In 1991, at DOE's request, EG&G established an on-site HFE group. This group has become involved in a variety of areas including human error issues, creating useable procedures, root cause analyses of safety incidents, improving job satisfaction, assessing the safety culture, providing ergonomic evaluations, and most recently, looking at the reorganization of a workforce of over 7000 people to meet a drastically new mission -- decommissioning and decontamination. In all these instances, the HFE group began as technical experts but quickly stepped into a larger role as agents for change in the way we do business.”

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