Number of co-authors:10
Number of publications with 3 favourite co-authors:Jeong-In Ju:2Byung Joo Park:1Jeong Mu Jeong:1
Kyoung Jun Lee's 3 most productive colleagues in number of publications:Jae Kyu Lee:16Hyung Rim Choi:8Hyun Soo Kim:6
Knowledge is commonly socially constructed, through collaborative efforts towards shared objectives or by dialogues and challenges brought about by different persons' perspectives.
-- G. Salomon (in "Distributed Cognitions: Psychological and Educational Considerations")
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Kyoung Jun Lee
Publications by Kyoung Jun Lee (bibliography)
Lee, Kyoung Jun and Ju, Jeong-In (2007): Incentive-Based and Peer-Oriented Design of Ubiquitous Commerce. In: Cardoso, Jorge, Cordeiro, Josť and Filipe, Joaquim (eds.) ICEIS 2007 - Proceedings of the Ninth International Conference on Enterprise Information Systems Volume EIS June 12-16, 2007, Funchal, Portugal. pp. 624-631.
Lee, Kyoung Jun, Ju, Jeong-In and Jeong, Jeong Mu (2006): A payment & receipt business model in U-commerce environment. In: Fox, Mark S. and Spencer, Bruce (eds.) Proceedings of the 8th International Conference on Electronic Commerce - ICEC 2006 2006, Fredericton, New Brunswick, Canada. pp. 319-324.
Lee, Kyoung Jun and Seo, Young Hwan (2006): A pervasive comparison shopping business model for integrating offline and online marketplace. In: Fox, Mark S. and Spencer, Bruce (eds.) Proceedings of the 8th International Conference on Electronic Commerce - ICEC 2006 2006, Fredericton, New Brunswick, Canada. pp. 289-294.
Lee, Kyoung Jun, Chang, Yong Sik, Choi, Hyung Rim, Kim, Hyun Soo, Park, Young Jae and Park, Byung Joo (2004): A Time-Bound Framework for Negotiation and Decision Making of Virtual Manufacturing Enterprise. In Journal of Organizational Computing and Electronic Commerce, 14 (1) pp. 27-41.
Virtual manufacturing has 2 characteristics as an agent-based electronic commerce environment: dynamic nature of resource status and variety of agents' decision-making (i.e., scheduling) model. To reflect the characteristics, a relevant negotiation protocol should be designed and an appropriate decision-making model should be developed. In this article, from the perspective of a sales agent that is a middle man between customers and manufacturers in a virtual manufacturing environment, we provide a case study that suggests a time-bound framework for external negotiation between sales agents and customer agents, and internal cooperation between sales agents and manufacturing agents. We assume a job shop as the production model of a virtual manufacturing enterprise and formulate the optimal order selection problem with mixed integer programming, but its computation time is not acceptable for real-world problems. For this time-constrained decision making, we develop a genetic algorithm as an anytime problem-solving method for the scheduling of the production model, which shows a reasonable computation time for real-world cases and good incremental problem-solving capability.
© All rights reserved Lee et al. and/or Lawrence Erlbaum Associates
Moon, Bong Ki, Lee, Jae Kyu and Lee, Kyoung Jun (2000): A Next Generation Multimedia Call Center for Internet Commerce: IMC. In Journal of Organizational Computing and Electronic Commerce, 10 (4) pp. 227-240.
Human assistance, as well as automated service, is necessary for providing more convenient services to customers on the Internet-based commerce system. Call centers have been typically human-based service systems. However, the services of existing public switched telephone network-based call centers are not enough to meet the needs of customers on the Internet. Most of them have been designed without considering the interaction involved in shopping on the Internet. In our research, we design a call center named IMC (Internet-based multimedia call center) that can be integrated with an Internet shopping mall. It contains 2 parts: an Internet multimedia dialogue system and a human agent assisting system. The Internet multimedia dialogue system is an Internet and multimedia version of the interactive voice response service of computer telephony integration-based call centers because it provides access to the multimedia Web page along with the recorded voice explanation through the Internet. The human agent assisting system aims to select the most appropriate human agents in the call center and support them in providing high-quality individualized information for each customer. IMC is a real-time, human-embedded system that can provide high-quality services cost-effectively for Internet commerce.
© All rights reserved Moon et al. and/or Lawrence Erlbaum Associates
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