Publication statistics

Pub. period:2005-2011
Pub. count:11
Number of co-authors:9



Co-authors

Number of publications with 3 favourite co-authors:

Wayne G. Lutters:9
David Gurzick:4
Caroline Dombrowski:1

 

 

Productive colleagues

Kevin F. White's 3 most productive colleagues in number of publications:

Wayne G. Lutters:23
Anita Komlodi:15
Brian M. Landry:6
 
 
 

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Kevin F. White

 

Publications by Kevin F. White (bibliography)

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2011
 
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Gurzick, David, White, Kevin F., Lutters, Wayne G., Landry, Brian M., Dombrowski, Caroline and Kim, Jeffery Y. (2011): Designing the future of collaborative workplace systems: lessons learned from a comparison with alternate reality games. In: Proceedings of the 2011 iConference 2011. pp. 174-180. Available online

Alternate reality games (ARGs) represent a unique form of group collaboration. A careful comparison of ARGs to more traditional collaborative systems reveals areas for innovation in tools to support ad-hoc teaming. This comparison specifically focuses on processes of group formation, task management, information discovery and collective storytelling. Opportunities for innovation are highlighted, as are future research questions.

© All rights reserved Gurzick et al. and/or ACM Press

2010
 
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Gurzick, David, Landry, Brian and White, Kevin F. (2010): Alternate reality games and groupwork. In: GROUP10 International Conference on Supporting Group Work 2010. pp. 303-304. Available online

Alternate reality games (ARGs) represent a unique form of group collaboration. The comparison of ARGs to more traditional groupware systems around themes of group formation and collective storytelling provides several questions for the study of groupwork and groupware systems.

© All rights reserved Gurzick et al. and/or their publisher

2009
 
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Gurzick, David, White, Kevin F., Lutters, Wayne G. and Boot, Lee (2009): A view from Mount Olympus: the impact of activity tracking tools on the character and practice of moderation. In: GROUP09 - International Conference on Supporting Group Work 2009. pp. 361-370. Available online

Moderation within online communities is critical. Though many guidelines are available that describe the goals of successful moderation, these often minimize the complex interplay that exists between tools and practices of moderators. This study investigates the role of moderation through the lens of the moderators in a nascent online community for adolescents. Based on an analysis of their activities, three classes of emergent behavior were uncovered when exploring how the available tools impacted the way moderator work was performed. The findings reveal a need for design considerations that take into account the appropriateness of match between the tools and work processes from a moderator perspective.

© All rights reserved Gurzick et al. and/or their publisher

 
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White, Kevin F. (2009): Cross-organizational information reuse: a third vision of collaborative memory in the enterprise. In: GROUP09 - International Conference on Supporting Group Work 2009. pp. 393-394. Available online

Small organizations are facing a knowledge predicament as they operate with increasingly sparse pools of employees that must support a broad range of organizational needs. With reduced human resources comes limited time to devote to ancillary work tasks such as documentation. When no local memory system is available, organizations resort to Internet-based repositories. Though these sources contain nearly limitless information they do so at the cost of rich local context. To bridge the gap between internal and Internet-based memory systems this research explores a third vision; one which establishes virtual partnerships between small organizations. Using ethnographic methods this field study examines the: socio-technical ramifications of cross-organizational information reuse, relevance of information developed by partner organizations, and system tools that support efficient cross-organizational knowledge flow.

© All rights reserved White and/or his/her publisher

 
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White, Kevin F., Gurzick, David and Lutters, Wayne G. (2009): Wiki anxiety: impediments to implementing wikis for IT support groups. In: Proceedings of the 2009 Symposium on Computer Human Interaction for the Management of Information Technology 2009. p. 10. Available online

As web technologies have flourished, the workplace has become inundated with new, often-overlapping applications meant to assist busy employees with information management and collaboration. IT departments seeking to implement these systems encounter difficulties in determining which to use. This paper reports on the impediments that arose as a result of the installation of a knowledge sharing wiki in tandem with other knowledge sharing tools within six school technology departments. Analysis of the use and perception of the wiki revealed two prevalent issues: concern over achieving a critical mass of content and anxiety over potential unintended/unexpected content changes.

© All rights reserved White et al. and/or ACM Press

2008
 
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White, Kevin F., Lutters, Wayne G. and Komlodi, Anita (2008): Towards virtualizing the helpdesk: assessing the relevance of knowledge across distance. In: Frisch, AEleen, Kandogan, Eser, Lutters, Wayne G., Thornton, James D. and Mouloua, Mustapha (eds.) CHIMIT 2008 - Proceedings of the 2nd ACM Symposium on Computer Human Interaction for Management of Information Technology November 14-15, 2008, San Diego, California, USA. p. 3. Available online

 
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White, Kevin F., Lutters, Wayne G. and Komlodi, Anita H. (2008): Towards virtualizing the helpdesk: assessing the relevance of knowledge across distance. In: Proceedings of the 2008 Symposium on Computer Human Interaction for the Management of Information Technology 2008. p. 3. Available online

Managers of information systems face a knowledge crisis as they operate in increasingly heterogeneous, hostile, expertise-poor environments. This problem is compounded for small organizations. This paper presents results from field research on the feasibility of fostering cross-organizational knowledge sharing in order to expand access to expertise for pernicious problems while minimizing the loss of context, such as situational and environmental factors, that impacts the usefulness of solutions. This essentially creates a virtual, cross-organizational helpdesk. In order to understand the utility of such a system we explore how employees' satisfaction with helpdesk articles changes as the source of the articles moves further away from local creation to generic solutions. Our findings suggest that procedurally-based information available within major Internet repositories tends to be the most highly relevant and valued within organizations. However, when no documentation is available from manufacturers, information contributed by partner sites is more effective than those solely developed in-house. This paper suggests strategies for reusing information to impact work within small organizations.

© All rights reserved White et al. and/or ACM Press

2007
 
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White, Kevin F. and Lutters, Wayne G. (2007): Structuring cross-organizational knowledge sharing. In: GROUP07: International Conference on Supporting Group Work 2007. pp. 187-196. Available online

Ontology development is fundamental to most knowledge management efforts. When approached in a formal knowledge engineering manner the resulting ontology usually becomes brittle when spanning even a modest number of groups within a single organization. It breaks entirely when scaled to multiple, heterogeneous organizations. A promising alternative is the bottom-up approach such as can be found in social tagging systems (e.g., del.ico.us), but little research has examined the utility of these systems for knowledge reuse activities. In this paper we extend our field work with IT helpdesk staff to examine the drivers for natural ontology development. We found that a balance between some degree of external order while maintaining local flexibility was required. This information space is navigated via social relations, especially expert referral. We examine the user-centered design criteria for both mid-level ontology development and related expert profile management.

© All rights reserved White and Lutters and/or ACM Press

 
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White, Kevin F. and Lutters, Wayne G. (2007): Midweight collaborative remembering: wikis in the workplace. In: Kandogan, Eser and Jones, Patricia M. (eds.) CHIMIT 2007 - Proceedings of the 1st ACM Symposium on Computer Human Interaction for Management of Information Technology March 30-31, 2007, Cambridge, Massachusetts, USA. p. 5. Available online

 
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White, Kevin F. and Lutters, Wayne G. (2007): Midweight collaborative remembering: wikis in the workplace. In: Proceedings of the 2007 Symposium on Computer Human Interaction for the Management of Information Technology 2007. p. P5. Available online

This paper presents preliminary findings from a series of semi-structured telephone interviews regarding the use of wikis in the workplace. At both technical and non-technical organizations issues included article creation, management support, critical mass, and trust.

© All rights reserved White and Lutters and/or ACM Press

2005
 
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White, Kevin F. and Lutters, Wayne G. (2005): Insightful illusions: requirements gathering for large-scale groupware systems. In: GROUP05: International Conference on Supporting Group Work November 6-9, 2005, Sanibel Island, Florida, USA. pp. 348-349. Available online

Large-scale, organization-wide groupware systems are high risk development efforts. Requirements gathering and early evaluation are constrained by the need to attain a critical mass of users and content. One approach to mitigate this risk is to employ Wizard of Oz style system simulations during the requirements gathering phase. While this method has historically been used to test quasi-functional system prototypes, we have found it to be a useful method for assessing organizational feasibility.

© All rights reserved White and Lutters and/or ACM Press

 
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