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ReferencesNavigation arrowAuthorsNavigation arrowKerry Rodden

Publication statistics

Pub. period:1999-2010
Pub. count:17
Number of co-authors:28



Co-authors

Number of publications with 3 favourite co-authors:

Kenneth R. Wood:4
Natasa Milic-Frayling:4
Alan Blackwell:4

 

 

Productive colleagues

Kerry Rodden's 3 most productive colleagues in number of publications:

Alan Blackwell:58
Nicolas Ducheneaut:29
Barry Brown:26
 
 
 
May 23

“ Knowledge is commonly socially constructed, through collaborative efforts towards shared objectives or by dialogues and challenges brought about by different persons' perspectives. ”

-- G. Salomon (in "Distributed Cognitions: Psychological and Educational Considerations")

 
 

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Kerry Rodden

Picture of Kerry Rodden. Copyright unknown.
Has also published under the name of:
"K. Rodden"

Kerry Rodden is a quantitative user experience researcher at YouTube. Formerly, she led the quantitative user experience research team at Google, and has worked on improving the user experience of products including web search and Gmail. She is interested in large-scale data analysis, information visualization, personal information management, image browsing, and eye-tracking.

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Publications by Kerry Rodden (bibliography)

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2010
 
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Rodden, Kerry, Hutchinson, Hilary and Fu, Xin (2010): Measuring the user experience on a large scale: user-centered metrics for web applications. In: Proceedings of ACM CHI 2010 Conference on Human Factors in Computing Systems 2010. pp. 2395-2398.

“More and more products and services are being deployed on the web, and this presents new challenges and opportunities for measurement of user experience on a large scale. There is a strong need for user-centered metrics for web applications, which can be used to measure progress towards key goals, and drive product decisions. In this note, we describe the HEART framework for user-centered metrics, as well as a process for mapping product goals to metrics. We include practical examples of how HEART metrics have helped product teams make decisions that are both data-driven and user-centered. The framework and process have generalized to enough of our company's own products that we are confident that teams in other organizations will be able to reuse or adapt them. We also hope to encourage more research into metrics based on large-scale behavioral data.”

© All rights reserved Rodden et al. and/or their publisher

 Cited in the following chapter:

» Usability Evaluation: [/encyclopedia/usability_evaluation.html]


 
 
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Brown, Barry, Lampe, Cliff, Rodden, Kerry and Ducheneaut, Nicolas (2010): Models, theories and methods of studying online behaviour. In: Proceedings of ACM CHI 2010 Conference on Human Factors in Computing Systems 2010. pp. 4449-4452.

“While there is a growing body of work that documents online behavior in its different forms, there has been little research that develops holistic models and theories of online behavior. This workshop will draw together internet researchers to develop new understandings of online behavior across a diversity of activities and applications. The emphasis is on new theories and models that can be used to understand and predict social behavior as underlying technologies change. This workshop will work as a valuable bridge across individual disciplines and empirical studies supporting the generalization of understandings and approaches.”

© All rights reserved Brown et al. and/or their publisher

 
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Rodden, Kerry and Leggett, Michael (2010): Best of both worlds: improving Gmail labels with the affordances of folders. In: Proceedings of ACM CHI 2010 Conference on Human Factors in Computing Systems 2010. pp. 4587-4596.

“Gmail's filing system for email conversations is based around labels, which are more flexible and powerful than folders. With its original user interface, many users did not discover labels, and wondered why Gmail had no folders. The Gmail team redesigned the user interface for labeling to make it more discoverable and understandable, and to add the most useful functionality of folders. The new design works for the simple use case (a conversation with only one label), while still making the more complex use case (multiple labels) easily available. It has been launched to millions of users worldwide and has resulted in much higher adoption of labels, especially by new users of Gmail.”

© All rights reserved Rodden and Leggett and/or their publisher

2008
 
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Kramer, Adam D. I. and Rodden, Kerry (2008): Word usage and posting behaviors: modeling blogs with unobtrusive data collection methods. In: Proceedings of ACM CHI 2008 Conference on Human Factors in Computing Systems April 5-10, 2008. pp. 1125-1128.

“We present a large-scale analysis of the content of weblogs dating back to the release of the Blogger program in 1999. Over one million blogs were analyzed from their conception through June 2006. These data was submitted to the Text Analysis: Word Counts program [12], which conducted a word-count analysis using Linguistic Inquiry and Word Counts (LIWC) dictionaries [20] to provide and analyze a representative sample of blogger word usage. Covariation among LIWC dictionaries suggests that blogs vary along five psychologically relevant linguistic dimensions: Melancholy, Socialness, Ranting, Metaphysicality, and Work-Relatedness. These variables and others were subjected to a cluster analysis in an attempt to extract natural usage groups to inform design of blogging systems, the results of which were mixed.”

© All rights reserved Kramer and Rodden and/or ACM Press

 
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Rodden, Kerry, Fu, Xin, Aula, Anne and Spiro, Ian (2008): Eye-mouse coordination patterns on web search results pages. In: Proceedings of ACM CHI 2008 Conference on Human Factors in Computing Systems April 5-10, 2008. pp. 2997-3002.

“We analyzed the patterns of coordination between users' eye movements and mouse movements when scanning a web search results page, using data gathered from a study with 32 participants. We discovered 3 patterns of active mouse usage: following the eye vertically with the mouse, following the eye horizontally with the mouse, and using the mouse to mark a promising result.”

© All rights reserved Rodden et al. and/or ACM Press

 
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Au, Irene, Boardman, Richard, Jeffries, Robin, Larvie, Patrick, Pavese, Antonella, Riegelsberger, Jens, Rodden, Kerry and Stevens, Molly (2008): User experience at Google: focus on the user and all else will follow. In: Proceedings of ACM CHI 2008 Conference on Human Factors in Computing Systems April 5-10, 2008. pp. 3681-3686.

“This paper presents an overview of the User Experience (UX) team at Google. We focus on four aspects of working within Google's product development organization: (1) a bottom-up 'ideas' culture, (2) a data-driven engineering approach, (3) a fast, highly iterative web development cycle, and (4) a global product perspective of designing for multiple countries. Each aspect leads to challenges and opportunities for the UX team. We discuss these, and outline some of the methodological approaches we employ to deal with them, along with some examples of our work.”

© All rights reserved Au et al. and/or ACM Press

2007
 
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Jones, Rachel, Milic-Frayling, Natasa, Rodden, Kerry and Blackwell, Alan (2007): Contextual Method for the Redesign of Existing Software Products. In International Journal of Human-Computer Interaction, 22 (1) pp. 81-101.

“This article is concerned with the problem of improving software products and investigates how to base that process on solid empirical foundations. Our key contribution is a contextual method that provides a means of identifying new features to support discovered and currently unsupported ways of working and a means of evaluating the usefulness of proposed features. Standard methods of discovery and evaluation, such as interviews and usability testing, gather some of the necessary data but fall short of covering important aspects. The shortcomings of these approaches are overcome by applying an integrated and iterative method for collecting and interpreting data about product usage in context. This article demonstrates its effectiveness when applied to the discovery and evaluation of new features for standard Web clients.”

© All rights reserved Jones et al. and/or Lawrence Erlbaum Associates

2005
 
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Schusteritsch, Rudy, Rao, Shailendra and Rodden, Kerry (2005): Mobile search with text messages: designing the user experience for google SMS. In: Proceedings of ACM CHI 2005 Conference on Human Factors in Computing Systems 2005. pp. 1777-1780.

“SMS (Short Message Service) is already a hugely popular communication technology for mobile phones, with users sending billions of text messages to each other every year. The goal of the Google SMS service is to provide this large existing base of users with access to the types of information they are most likely to need when mobile. Users simply send their query as a text message and receive their results in the reply. This enables users to search for information without having to upgrade their phone or subscribe to specialized mobile data services. In this paper we describe how we worked with the Google SMS team on the iterative design of the service's user experience. In particular, we focus on how we attempted to overcome two major constraints: the technical limitations of the SMS standard, and users' current conceptual models of both SMS and Google search.”

© All rights reserved Schusteritsch et al. and/or ACM Press

2004
 
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Milic-Frayling, Natasa, Sommerer, Ralph, Rodden, Kerry and Blackwell, Alan (2004): SmartView and SearchMobil: Providing Overview and Detail in Handheld Browsing. In: Crestani, Fabio, Dunlop, Mark D. and Mizzaro, Stefano (eds.) Mobile and Ubiquitous Information Access - Mobile HCI 2003 International Workshop September 8, 2004, Udine, Italy. pp. 158-171.

 
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Milic-Frayling, Natasa, Jones, Rachel, Rodden, Kerry, Smyth, Gavin, Blackwell, Alan and Sommerer, Ralph (2004): SmartBack: supporting users in back navigation. In: Proceedings of the 2004 International Conference on the World Wide Web 2004. pp. 63-71.

“This paper presents the design and user evaluation of SmartBack, a feature that complements the standard Back button by enabling users to jump directly to key pages in their navigation session, making common navigation activities more efficient. Defining key pages was informed by the findings of a user study that involved detailed monitoring of Web usage and analysis of Web browsing in terms of navigation trails. The pages accessible through SmartBack are determined automatically based on the structure of the user's navigation trails or page association with specific user's activities, such as search or browsing bookmarked sites. We discuss implementation decisions and present results of a usability study in which we deployed the SmartBack prototype and monitored usage for a month in both corporate and home settings. The results show that the feature brings qualitative improvement to the browsing experience of individuals who use it.”

© All rights reserved Milic-Frayling et al. and/or ACM Press

2003
 
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Rodden, Kerry and Wood, Kenneth R. (2003): How do people manage their digital photographs?. In: Cockton, Gilbert and Korhonen, Panu (eds.) Proceedings of the ACM CHI 2003 Human Factors in Computing Systems Conference April 5-10, 2003, Ft. Lauderdale, Florida, USA. pp. 409-416.

 
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Rodden, Kerry, Milic-Frayling, N., Sommerer, R. and Blackwell, Alan (2003): Effective Web Searching on Mobile Devices. In: Proceedings of the HCI03 Conference on People and Computers XVII 2003. pp. 281-296.

 
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Milic-Frayling, Natasa, Sommerer, Ralph and Rodden, Kerry (2003): WebScout: Support for Revisitation of Web Pages within a Navigation Session. In: 2003 IEEE / WIC International Conference on Web Intelligence - WI 2003 13-17 October, 2003, Halifax, Canada. pp. 689-693.

2001
 
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Rodden, Kerry, Basalaj, Wojciech, Sinclair, David and Wood, Kenneth R. (2001): Does Organisation by Similarity Assist Image Browsing?. In: Beaudouin-Lafon, Michel and Jacob, Robert J. K. (eds.) Proceedings of the ACM CHI 2001 Human Factors in Computing Systems Conference March 31 - April 5, 2001, Seattle, Washington, USA. pp. 190-197.

“In current systems for browsing image collections, users are presented with sets of thumbnail images arranged in some default order on the screen. We are investigating whether it benefits users to have sets of thumbnails arranged according to their mutual similarity, so images that are alike are placed together. There are, of course, many possible definitions of similarity: so far we have explored measurements based on low-level visual features, and on the textual captions assigned to the images. Here we describe two experiments, both involving designers as the participants, examining whether similarity-based arrangements of the candidate images are helpful for a picture selection task. Firstly, the two types of similarity-based arrangement were informally compared. Then, an arrangement based on visual similarity was more formally compared with a control of a random arrangement. We believe this work should be of interest to anyone designing a system that involves presenting sets of images to users.”

© All rights reserved Rodden et al. and/or ACM Press

1999
 
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Rodden, Kerry, Basalaj, Wojciech, Sinclair, David and Wood, Kenneth R. (1999): Evaluating a Visualisation of Image Similarity. In: Proceedings of the 22nd Annual International ACM SIGIR Conference on Research and Development in Information Retrieval 1999. pp. 275-276.

 
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Rodden, Kerry, Basalaj, Wojciech, Sinclair, David and Wood, Kenneth R. (1999): Evaluating a Visualization of Image Similarity as a Tool for Image Browsing. In: InfoVis 1999 1999. pp. 36-43.

 
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Rodden, Kerry (1999): How Do People Organise Their Photographs?. In: Challenge of Image Retrieval 25-26 February, 1999, Newcastle upon Tyne, UK. .

 
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Changes to this page (author)

13 Oct 2011: Modified
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Page Information

Page maintainer: The Editorial Team
URL: http://www.interaction-design.org/references/authors/kerry_rodden.html

Publication statistics

Pub. period:1999-2010
Pub. count:17
Number of co-authors:28



Co-authors

Number of publications with 3 favourite co-authors:

Kenneth R. Wood:4
Natasa Milic-Frayling:4
Alan Blackwell:4

 

 

Productive colleagues

Kerry Rodden's 3 most productive colleagues in number of publications:

Alan Blackwell:58
Nicolas Ducheneaut:29
Barry Brown:26
 
 
 
May 23

“ Knowledge is commonly socially constructed, through collaborative efforts towards shared objectives or by dialogues and challenges brought about by different persons' perspectives. ”

-- G. Salomon (in "Distributed Cognitions: Psychological and Educational Considerations")

 
 

Featured chapter

Read the fascinating history of Wearable Computing, told by its father, Steve Mann

Read Steve's chapter !

 
 

Help us help you!

 
 
 
 
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