Marc Hassenzahl explains the fascinating concept of User Experience and Experience Design. Commentaries by Don Norman, Eric Reiss, Mark Blythe, and Whitney Hess
User Experience and Experience Design !
Hudson, Scott E., John, Bonnie E., Knudsen, Keith and Byrne, Michael D. (1999): A Tool for Creating Predictive Performance Models from User Interface Demonstrations. In: Zanden, Brad Vander and Marks, Joe (eds.) Proceedings of the 12th annual ACM symposium on User interface software and technology November 07 - 10, 1999, Asheville, North Carolina, United States. pp. 93-102.