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Katherine Isbister

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Katherine Isbister

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Publications by Katherine Isbister (bibliography)

» 2009 «

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Isbister, Katherine and Höök, Kristina (2009): On being supple: in search of rigor without rigidity in meeting new design and evaluation challenges for HCI practitioners. In: Proceedings of ACM CHI 2009 Conference on Human Factors in Computing Systems 2009. pp. 2233-2242. Available online

“In this paper, we argue that HCI practitioners are facing new challenges in design and evaluation that can benefit from the establishment of commonly valued use qualities, with associated strategies for producing and rigorously evaluating work. We present a particular use quality 'suppleness' as an example. We describe ways that use qualities can help shape design and evaluation process, and propose tactics for the CHI community to use to encourage the evolution of bodies of knowledge around use qualities.”

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» 2007 «

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Isbister, Katherine and Höök, Kristina (2007): Evaluating affective interactions. In International Journal of Human-Computer Studies, 65 (4) pp. 273-274

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Isbister, Katherine, Höök, Kia, Laaksolahti, Jarmo and Sharp, Michael (2007): The sensual evaluation instrument: Developing a trans-cultural self-report measure of affect. In International Journal of Human-Computer Studies, 65 (4) pp. 315-328

“In this paper we describe the development and testing of a tool for self-assessment of affect while interacting with computer systems, meant to be used in many cultures. We discuss our research approach within the context of existing cultural, affective and HCI theory, and describe testing of its effectiveness in the US and Sweden.”

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» 2006 «

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Isbister, Katherine, Höök, Kristina, Sharp, Michael and Laaksolahti, Jarmo (2006): The sensual evaluation instrument: developing an affective evaluation tool. In: Proceedings of ACM CHI 2006 Conference on Human Factors in Computing Systems 2006. pp. 1163-1172. Available online

“In this paper we describe the development and initial testing of a tool for self-assessment of affect while interacting with computer systems: the Sensual Evaluation Instrument. We discuss our research approach within the context of existing affective and HCI theory, and describe stages of evolution of the tool, and initial testing of its effectiveness.”

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» 2005 «

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Isbister, Katherine and Höök, Kristina (2005): Evaluating affective interfaces: innovative approaches. In: Proceedings of ACM CHI 2005 Conference on Human Factors in Computing Systems 2005. p. 2119. Available online

“This paper presents the broad outlines of the context and goals for a one-day workshop concerning the evaluation of affective interfaces.”

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» 2000 «

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Isbister, Katherine, Nakanishi, Hideyuki, Ishida, Toru and Nass, Clifford (2000): Helper Agent: Designing an Assistant for Human-Human Interaction in a Virtual Meeting Space. In: Turner, Thea, Szwillus, Gerd, Czerwinski, Mary, Peterno, Fabio and Pemberton, Steven (eds.) Proceedings of the ACM CHI 2000 Human Factors in Computing Systems Conference April 1-6, 2000, The Hague, The Netherlands. pp. 57-64. Available online

“This paper introduces a new application area for agents in the computer interface: the support of human-human interaction. We discuss an interface agent prototype that is designed to support human-human communication in virtual environments. The prototype interacts with users strategically during conversation, spending most of its time listening. The prototype mimics a party host, trying to find a safe common topic for guests whose conversation has lagged. We performed an experimental evaluation of the prototype's ability to assist in cross-cultural conversations. We designed the prototype to introduce safe or unsafe topics to conversation pairs, through a series of questions and suggestions. The agent made positive contributions to participants' experience of the conversation, influenced their perception of each other and of each others' national group, and even seemed to effect their style of behavior. We discuss the implications of our research for the design of social agents to support human-human interaction.”

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Isbister, Katherine and Nass, Clifford (2000): Consistency of Personality in Interactive Characters: Verbal Cues, Non-Verbal Cues, and User Characteristics. In International Journal of Human-Computer Studies, 53 (2) pp. 251-267

“This study examined whether people would interpret and respond to verbal (text) and non-verbal cues (posture) of personality in interactive characters just as they interpret cues from a person. In a balanced, between-subjects experiment (N=40), introverted and extroverted participants were randomly paired with one of two types of consistent computer characters: (1) matched participants' personality with both verbal and non-verbal cues or (2) completely mismatched the participant, or one of two types of inconsistent characters: (3) matched with verbal cues but not with non-verbal cues or (4) matched with non-verbal but not with verbal cues. Participants accurately identified the character's personality type in their assessment of its verbal and non-verbal cues. Preference was for consistent characters, regardless of participant personality. Consistent characters also had greater influence over peoples' behavior-interaction with consistent characters led to greater changes in people's answers than interaction with inconsistent characters. Finally, contrary to previous research, participants tended to prefer a character whose personality was complementary, rather than similar, with their own. This study demonstrates the importance of orchestrating the overall set of cues that an interactive computer character presents to the computer user, and emphasizes the need for consistency among these cues.”

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Ishida, Toru and Isbister, Katherine (eds.) Digital Cities - Technologies Experiences and Future Perspectives September, 2000, Kyoto, Japan.

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Isbister, Katherine (2000): A Warm Cyber-Welcome: Using an Agent-Led Group Tour to Introduce Visitors to Kyoto. In: Ishida, Toru and Isbister, Katherine (eds.) Digital Cities - Technologies Experiences and Future Perspectives September, 2000, Kyoto, Japan. pp. 391-400. Available online

» 1999 «

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Okamoto, M., Nakanishi, Hideyuki, Isbister, Katherine and Ishida, Toru (1999): Supporting cross-cultural communication in real-world encounters. In: 1999. pp. 442-446.

» 1995 «

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Isbister, Katherine (1995): Students: HCI Students and Internships. In ACM SIGCHI Bulletin, 27 (3) pp. 12-15

» 1994 «

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Layton, Terre L. and Isbister, Katherine (1994): Agents in Review: Examples, Dimensions and Issues. In: Proceedings of OZCHI94, the CHISIG Annual Conference on Human-Computer Interaction 1994. pp. 325-326.

“Research on and discussion of computer agents has mushroomed in the past few years. Improvements in artificial intelligence techniques, users wanting more productivity from their computers, and the growing need for better interface metaphors have led to converging and often conflated areas of research on agents. This paper: 1) reviews the current literature on agents, 2) defines agent types along a continuum (this should provide common ground for researchers to reference), and lastly 3) provides some issues and advice for developers/designers of user interfaces that want to employ agency in their applications/environments to consider.”

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Changes to this page (author)

25 Feb 2010: Enabled abstracts to be shown on Katherine Isbister's author page.
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28 Apr 2003: Added the author to the bibliography

Publication statistics

Publication period:1994-2009
Publication count:12
Number of co-authors:9

Productive colleagues

Katherine Isbister's 3 most productive colleagues in number of publications:

Clifford Nass:54
Kristina Höök:40
Toru Ishida:31

Collaboration count

Number of publications with 3 favourite co-authors:

Kristina Höök:4
Toru Ishida:3
Hideyuki Nakanishi:2

Other options

Learn more about Katherine Isbister:
- Google Scholar
- ACM
- CSB

Conference Calendar

Mar 21

WritersUA Conf. for Software User Assistance

Mar 22

UX People

Mar 22

ETRA '10 - Eye Tracking Research & Applications Symp.

Mar 19

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Eva Hornecker on Tangible Interaction

Eva Hornecker explains the evolving concept of Tangible Interaction.

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Katherine Isbister

Publications by Katherine Isbister (bibliography)

» 2009 «

» 2007 «

» 2006 «

» 2005 «

» 2000 «

» 1999 «

» 1995 «

» 1994 «

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Changes to this page (author)

Publication statistics

Productive colleagues

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Conference Calendar

Eva Hornecker on Tangible Interaction

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