Number of co-authors:7
Number of publications with 3 favourite co-authors:Leysia Palen:6Sarah Vieweg:2Amanda L. Hughes:2
Kate Starbird's 3 most productive colleagues in number of publications:Leysia Palen:33Aleksandra Sarcevi..:9Sarah Vieweg:5
There is an old English folk saying that goes, "If you can't stand the heat, get out of the kitchen." I have a different approach: Do something about the heat. The folk saying would have us accept the poor designs of the world. Why? After all, if people were responsible for the "heat" in the first place, then people should be able to do something about it. Is the kitchen too hot? Redesign it.
-- Don Norman
Marc Hassenzahl explains the fascinating concept of User Experience and Experience Design. Commentaries by Don Norman, Eric Reiss, Mark Blythe, and Whitney Hess
User Experience and Experience Design !
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Publications by Kate Starbird (bibliography)
Starbird, Kate and Palen, Leysia (2012): (How) will the revolution be retweeted?: information diffusion and the 2011 Egyptian uprising. In: Proceedings of ACM CSCW12 Conference on Computer-Supported Cooperative Work 2012. pp. 7-16.
This paper examines microblogging information diffusion activity during the 2011 Egyptian political uprisings. Specifically, we examine the use of the retweet mechanism on Twitter, using empirical evidence of information propagation to reveal aspects of work that the crowd conducts. Analysis of the widespread contagion of a popular meme reveals interaction between those who were "on the ground" in Cairo and those who were not. However, differences between information that appeals to the larger crowd and those who were doing on-the-ground work reveal important interplay between the two realms. Through both qualitative and statistical description, we show how the crowd expresses solidarity and does the work of information processing through recommendation and filtering. We discuss how these aspects of work mutually sustain crowd interaction in a politically sensitive context. In addition, we show how features of this retweet-recommendation behavior could be used in combination with other indicators to identify information that is new and likely coming from the ground.
© All rights reserved Starbird and Palen and/or ACM Press
Sarcevic, Aleksandra, Palen, Leysia, White, Joanne, Starbird, Kate, Bagdouri, Mossaab and Anderson, Kenneth (2012): "Beacons of hope" in decentralized coordination: learning from on-the-ground medical twitterers during the 2010 Haiti earthquake. In: Proceedings of ACM CSCW12 Conference on Computer-Supported Cooperative Work 2012. pp. 47-56.
We examine the public, social media communications of 110 emergency medical response teams and organizations in the immediate aftermath of the January 12, 2010 Haiti earthquake. We found the teams through an inductive analysis of Twitter communications acquired over the three-week emergency period from 89,114 Twitterers. We then analyzed the teams' Twitter streams, as well as all digital media they generated and pointed to in their streams -- blog posts, photographs, videos, status updates and field reports -- to understand the medical coordination challenges they faced from pre-deployment readiness to on-the-ground action. Here we identify opportunities for improving coordination in a decentralized and distributed environment where staffing, disease trajectories, and other circumstances rapidly change. We extrapolate from these findings to theorize about how "beaconing" behavior is a sign of latent potential for coordination upon which mechanisms of coordination can capitalize.
© All rights reserved Sarcevic et al. and/or ACM Press
Starbird, Kate (2012): Crowd computation: organizing information during mass disruption events. In: Companion Proceedings of ACM CSCW12 Conference on Computer-Supported Cooperative Work 2012. pp. 339-342.
This research examines large-scale human interaction occurring through social media during times of mass disruption, seeking to understand how the connected crowd acts to organize a flood of data moving through those platforms into useful information resources. The work combines empirical analysis of social media communication, interviews, and participant observation to explore how people work to organize information and how they use social media platforms to organize themselves to do this work. Synthesizing findings from four distinct, yet interrelated studies, this research progresses towards a new conceptualization of the distributed, connected work of organizing information during mass disruption events.
© All rights reserved Starbird and/or ACM Press
Starbird, Kate and Palen, Leysia (2011): "Voluntweeters": self-organizing by digital volunteers in times of crisis. In: Proceedings of ACM CHI 2011 Conference on Human Factors in Computing Systems 2011. pp. 1071-1080.
This empirical study of "digital volunteers" in the aftermath of the January 12, 2010 Haiti earthquake describes their behaviors and mechanisms of self-organizing in the information space of a microblogging environment, where collaborators were newly found and distributed across continents. The paper explores the motivations, resources, activities and products of digital volunteers. It describes how seemingly small features of the technical environment offered structure for self-organizing, while considering how the social-technical milieu enabled individual capacities and collective action. Using social theory about self-organizing, the research offers insight about features of coordination within a setting of massive interaction.
© All rights reserved Starbird and Palen and/or their publisher
Starbird, Kate and Palen, Leysia (2011): More than the usual suspects: the physical self and other resources for learning to program using a 3D avatar environment. In: Proceedings of the 2011 iConference 2011. pp. 614-621.
This paper presents results from a video-based analysis of non-programmers' use of a new platform for end-user programming, the 3D Avatar Programming System (3DAPS). We use micro-ethnographic analytic methods to understand how learning about programming occurs. We discuss how the management of internal and external cognitive representations of 3D movement information leverages existing, embodied knowledge to unravel less familiar knowledge -- that of programmatic instruction. In other words, the 3D movement serves as the language of translation between the representations to support learning. We also examine how shared code is used as an educational resource in a learning environment without a teacher.
© All rights reserved Starbird and Palen and/or ACM Press
Vieweg, Sarah, Hughes, Amanda L., Starbird, Kate and Palen, Leysia (2010): Microblogging during two natural hazards events: what twitter may contribute to situational awareness. In: Proceedings of ACM CHI 2010 Conference on Human Factors in Computing Systems 2010. pp. 1079-1088.
We analyze microblog posts generated during two recent, concurrent emergency events in North America via Twitter, a popular microblogging service. We focus on communications broadcast by people who were "on the ground" during the Oklahoma Grassfires of April 2009 and the Red River Floods that occurred in March and April 2009, and identify information that may contribute to enhancing situational awareness (SA). This work aims to inform next steps for extracting useful, relevant information during emergencies using information extraction (IE) techniques.
© All rights reserved Vieweg et al. and/or their publisher
Starbird, Kate, Palen, Leysia, Hughes, Amanda L. and Vieweg, Sarah (2010): Chatter on the red: what hazards threat reveals about the social life of microblogged information. In: Proceedings of ACM CSCW10 Conference on Computer-Supported Cooperative Work 2010. pp. 241-250.
This paper considers a subset of the computer-mediated communication (CMC) that took place during the flooding of the Red River Valley in the US and Canada in March and April 2009. Focusing on the use of Twitter, a microblogging service, we identified mechanisms of information production, distribution, and organization. The Red River event resulted in a rapid generation of Twitter communications by numerous sources using a variety of communications forms, including autobiographical and mainstream media reporting, among other types. We examine the social life of microblogged information, identifying generative, synthetic, derivative and innovative properties that sustain the broader system of interaction. The landscape of Twitter is such that the production of new information is supported through derivative activities of directing, relaying, synthesizing, and redistributing, and is additionally complemented by socio-technical innovation. These activities comprise self-organization of information.
© All rights reserved Starbird et al. and/or their publisher
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