Marc Hassenzahl explains the fascinating concept of User Experience and Experience Design. Commentaries by Don Norman, Eric Reiss, Mark Blythe, and Whitney Hess
User Experience and Experience Design !
Kieras, David E., Wood, Scott D., Abotel, Kasem and Hornof, Anthony J. (1995): GLEAN: A Computer-Based Tool for Rapid GOMS Model Usability Evaluation of User Interface Designs. In: Robertson, George G. (ed.) Proceedings of the 8th annual ACM symposium on User interface and software technology November 15 - 17, 1995, Pittsburgh, Pennsylvania, United States. pp. 91-100.