Marc Hassenzahl explains the fascinating concept of User Experience and Experience Design. Commentaries by Don Norman, Eric Reiss, Mark Blythe, and Whitney Hess
User Experience and Experience Design !
Bone, John D. (2005): The social map and the problem of order: A re-evaluation of 'Homo Sociologicus'. In Theory & Science, 6 (1) .
Design Spaces: [/books/the_social_design_of_technical_systems/design_spaces.html]