Joel S. Angiolillo
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Publications by Joel S. Angiolillo (bibliography)
» 1995 «
Angiolillo, Joel S. (1995): The Minimal Remote: A Standard Input Device for Consumer Interactive TV. In: Proceedings of the Human Factors and Ergonomics Society 39th Annual Meeting 1995. pp. 194-197.
“This paper is a polemic and a plea. The almost complete lack of user interface conventions in consumer entertainment equipment, if carried over to the new world of Consumer Interactive TV (CITV), will result in chaos and confusion for CITV users as well as developers. Interface designers of computer software know exactly what sort of input devices a computer user will have, namely, a QWERTY keyboard with 83 to 103 keys, including 10 to 12 function keys, a control key, escape key, a tilde, slash, and so on. In addition, the user will have a mouse (or an equivalent pointer) with two unlabeled buttons, one for "selection" and the other for "menu." This standardization of keys and labels allows great freedom in the design of software because software can be designed independently of any hardware. It also permits users to move from system to system with no relearning of the basic capabilities of the physical input device (albeit, how these "key primitives" are assembled into commands may require significant relearning.) As a community devoted to reducing the anxiety levels of consumers, our goal should be to create the same environment for CITV, a world that is a stranger to conformance and convention today. A basic set of core controls should be present on all CITV devices. We must define these core controls carefully because they will be the tools by which the future shape of CITV applications will be cut. In this paper, I argue that all CITV input devices should include * a pointer (with associated select key), * a twelve button dial pad, and * four function keys. Individual input devices can enhance this set of "core controls" (as a keyboard can add a separate number entry pad), but they should not omit any of them. I call this CITV input device with only the basic set of core controls a "Minimal Remote."”
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Angiolillo, Joel S. (1995): Video and Graphics: When is Less Media More Message?. In: Proceedings of the Human Factors and Ergonomics Society 39th Annual Meeting 1995. .
» 1994 «
Sorce, James F., Lund, Arnold, Angiolillo, Joel S., Boggs, George J. and Sorce, James F. (1994): Human Factors Issues on the Information Highway. In: Proceedings of the Human Factors and Ergonomics Society 38th Annual Meeting 1994. pp. 190-193.
“This past year has been unique as planning and construction of the infrastructure to bring interactive video services to homes, schools, and businesses has begun in earnest. Ground breaking activity on new applications that use this evolving infrastructure will be intense well into the next century. It is appropriate, therefore, to examine the human factors issues that are being identified in these early stages. The problems are large, and years of research will be required before they are resolved. This panel will bring together people working on the "information highway" to discuss the issues they have been facing during these early stages, as the forms the new applications and interfaces are going to take just begin to appear.”
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» 1991 «
Angiolillo, Joel S. and Roberts, Linda A. (1991): What Makes a Manual Look Easy to Use?. In: Proceedings of the Human Factors Society 35th Annual Meeting 1991. pp. 222-224.
“What makes a customer manual look attractive and easy to use? How do typeface, margins, tabs, color, style of headings, and so on, contribute to this perception? We believe that a manual that looks hard to use may discourage users from even trying to use it. Why struggle to make a manual accurate, well-written, and complete if users never turn to it in the first place? In the study reported here, eighteen subjects ranked six different customer manuals on nineteen dimensions, for example, use of color and overall attractiveness. The manuals were actual production manuals that were written to be used by full-time administrators of complicated electronic equipment. Analyses of the data clearly show that those features that help the user to find information (i.e., tabs, headings, and an impression of good organization) are important in determining judgments of perceived ease of use.”
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Angiolillo, Joel S., Marcus, Aaron, Casey, Steven M. and Dumais, Susan (1991): Designing Usable Documentation: New Directions for Human Factors. In: Proceedings of the Human Factors Society 35th Annual Meeting 1991. pp. 249-250.
“The Human Factors community has virtually ignored one of the most important components of the extended user interface, user documentation. Last year at the 34th Annual Meeting in Orlando there was only one paper on either the design or use of documentation. By comparison, there were approximately a hundred papers related to screen design for video display terminals. The same disparity shows up in the Human Factors Journal. Last year there were no papers on documentation and eleven on accessing information from video display terminals. This lack of research in the human factors of documentation is surprising for several reasons: First, documentation is ubiquitous and it is big business. Just about every software package and every piece of hardware comes with its own manual today. Second, the importance of documentation to the usability of a product is not a secret. Alphonse Chapanis, in his presidential address delivered at the Eighth Annual Meeting of the Human Factors Society, told the audience "A very large and important area of human factors engineering [has been] almost entirely neglected. This area consists of the language and the words that are attached to the tools, machines, systems, and operations with which we are concerned." Third, there is no shortage of interesting applied research questions in this area. To name a few: -- When and why do users turn to a manual? -- Does format affect perceived usability? How? -- How do people access information in a document? How can that access be made easier? -- How do technical writers create technical instructions? -- How can documentation be better integrated with online help and error support systems? Although all the participants on the panel have been actively studying the use of documentation, the focus of the panel will not be a recounting of past research. Rather the panelists will offer us direction, based on their extensive experience, for the next decade and beyond. Where are we going? What do we need to know so that we can build a science of documentation? Why have so many human factors practitioners shied away from documentation? How can we make significant improvements to the usability of documents? What form will the documentation of the year 2000 take, and how can human factors contribute to its usability?”
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Mar 20th, 2010
Changes to this page (author)
12 Feb 2010: Enabled abstracts to be shown on Joel S. Angiolillo's author page.26 Jun 2007: Author was edited 26 Jun 2007: Author was edited
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26 Jun 2007: Author was added to the bibliography
