Jinjuan Feng
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Publications by Jinjuan Feng (bibliography)
» 2009 «
Zenebe, Azene, Tuner, Claude, Feng, Jinjuan, Lazar, Jonathan and O'Leary, Mike (2009): Integrating usability and accessibility in information assurance education. In: Proceedings of the 2009 Symposium on Usable Privacy and Security 2009. p. 24. Available online
» 2008 «
Feng, Jinjuan, Zhu, Shaojian, Hu, Ruimin and Sears, Andrew (2008): Speech technology in real world environment: early results from a long term study. In: Tenth Annual ACM SIGACCESS Conference on Assistive Technologies 2008. pp. 233-234. Available online
“Existing knowledge on how people use speech-based technologies in realistic settings is limited. We are conducting a longitudinal field study, spanning six months, to investigate how users with no physical impairments and users with upper body physical impairments use speech technologies when interacting with computers in their home environment. Digital data logs, time diaries, and interviews are being used to record the types of applications used, frequency of use of each application, and difficulties experienced as well as subjective data regarding the usage experience. While confirming many expectations, initial results have provided several unexpected insights including a preference to use speech for navigation instead of dictation tasks, and the use of speech technology for programming and games.”
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» 2007 «
Lazar, Jonathan, Meiselwitz, Gabriele and Feng, Jinjuan (2007): Understanding Web Credibility: A Synthesis of the Research Literature. In Foundations and Trends in Human-Computer Interaction, 1 (2) pp. 139-202
“As more of our communication, commerce, and personal data goes online, credibility becomes an increasingly important issue. How do we determine if our e-commerce sites, our healthcare sites, or our online communication partners are credible? This paper examines the research literature in the area of web credibility. This review starts by examining the cognitive foundations of credibility. Other sections of the paper examine not only the general credibility of web sites, but also online communication, such as e-mail, instant messaging, and online communities. Training and education, as well as future issues (such as CAPTCHAs and phishing), will be addressed. The implications for multiple populations (users, web developers, browser designers, and librarians) will be discussed.”
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» 2006 «
Karat, Clare-Marie, Karat, John, Brodie, Carolyn and Feng, Jinjuan (2006): Evaluating interfaces for privacy policy rule authoring. In: Proceedings of ACM CHI 2006 Conference on Human Factors in Computing Systems 2006. pp. 83-92. Available online
“Privacy policy rules are often written in organizations by a team of people in different roles. Currently, people in these roles have no technological tools to guide the creation of clear and implementable high-quality privacy policy rules. High-quality privacy rules can be the basis for verifiable automated privacy access decisions. An empirical study was conducted with 36 users who were novices in privacy policy authoring to evaluate the quality of rules created and user satisfaction with two experimental privacy authoring tools and a control condition. Results show that users presented with scenarios were able to author significantly higher quality rules using either the natural language with a privacy rule guide tool or a structured list tool as compared to an unguided natural language control condition. The significant differences in quality were found in both user self-ratings of rule quality and objective quality scores. Users ranked the two experimental tools significantly higher than the control condition. Implications of the research and future research directions are discussed.”
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Lazar, Jonathan, Feng, Jinjuan and Allen, Aaron (2006): Determining the impact of computer frustration on the mood of blind users browsing the web. In: Eighth Annual ACM Conference on Assistive Technologies 2006. pp. 149-156. Available online
“While previous studies have investigated the impact of frustration on computer users' mood as well as the causes of frustration, no research has ever been conducted to examine the relationship between computer frustrations and mood change for users with visual impairment. In this paper, we report on a study that examined the frustrating experiences and mood change of 100 participants, all with visual impairments, when they were browsing the web. The result shows that frustration does cause the participants' mood to deteriorate. However, the amount of time lost due to frustrating situations does not have a significant impact on users' mood, which is very different from the previous research on users without visual impairment. The impact on work seems to have the greatest impact on user mood.”
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Feng, Jinjuan, Sears, Andrew and Karat, Clare-Marie (2006): A longitudinal evaluation of hands-free speech-based navigation during dictation. In International Journal of Human-Computer Studies, 64 (6) pp. 553-569
“Despite a reported recognition accuracy rate of 98%, speech recognition technologies have yet to be widely adopted by computer users. When considering hands-free use of speech-based solutions, as is the case for individuals with physical impairments that interfere with the use of traditional solutions such as a mouse, the considerable time required to complete basic navigation tasks presents a significant barrier to adoption. Several solutions were proposed to improve navigation efficiency based on the results of a previous study. In the current study, a longitudinal experiment was conducted to investigate the process by which users learn to use hands-free speech-based navigation in the context of large vocabulary, continuous dictation tasks as well the efficacy of the proposed solutions. Due to the influence initial interactions have on the adoption of speech-based solutions, the current study focused on these critical, initial, interactions of individuals with no prior experience using speech-based dictation solutions. Our results confirm the efficacy of the solutions proposed earlier while providing valuable insights into the strategies users employ when using speech-based navigation commands as well as design decisions that can influence these patterns.”
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Price, Kathleen J., Lin, Min, Feng, Jinjuan, Goldman, Rich, Sears, Andrew and Jacko, Julie A. (2006): Motion does matter: an examination of speech-based text entry on the move. In Universal Access in the Information Society, 4 (3) pp. 246-257
“Desktop interaction solutions are often inappropriate for mobile devices due to small screen size and portability needs. Speech recognition can improve interactions by providing a relatively hands-free solution that can be used in various situations. While mobile systems are designed to be transportable, few have examined the effects of motion on mobile interactions. This paper investigates the effect of motion on automatic speech recognition (ASR) input for mobile devices. Speech recognition error rates (RER) have been examined with subjects walking or seated, while performing text input tasks and the effect of ASR enrollment conditions on RER. The obtained results suggest changes in user training of ASR systems for mobile and seated usage.”
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» 2005 «
Feng, Jinjuan, Karat, Clare-Marie and Sears, Andrew (2005): How productivity improves in hands-free continuous dictation tasks: lessons learned from a longitudinal study. In Interacting with Computers, 17 (3) pp. 265-289
“Speech recognition technology continues to improve, but users still experience significant difficulty using the software to create and edit documents. The reported composition speed using speech software is only between 8 and 15 words per minute [Proc CHI 99 (1999) 568; Universal Access Inform Soc 1 (2001) 4], much lower than people's normal speaking speed of 125-150 words per minute. What causes the huge gap between natural speaking and composing using speech recognition? Is it possible to narrow the gap and make speech recognition more promising to users? In this paper we discuss users' learning processes and the difficulties they experience as related to continuous dictation tasks using state of the art Automatic Speech Recognition (ASR) software. Detailed data was collected for the first time on various aspects of the three activities involved in document composition tasks: dictation, navigation, and correction. The results indicate that navigation and error correction accounted for big chunk of the dictation task during the early stages of interaction. As users gained more experience, they became more efficient at dictation, navigation and error correction. However, the major improvements in productivity were due to dictation quality and the usage of navigation commands. These results provide insights regarding the factors that cause the gap between user expectation with speech recognition software and the reality of use, and how those factors changed with experience. Specific advice is given to researchers as to the most critical issues that must be addressed.”
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Karat, John, Karat, Clare-Marie, Brodie, Carolyn and Feng, Jinjuan (2005): Privacy in information technology: Designing to enable privacy policy management in organizations. In International Journal of Human-Computer Studies, 63 (1) pp. 153-174
“As information technology continues to spread, we believe that there will be an increasing awareness of a fundamental need to address privacy concerns, and that doing so will require an understanding of policies that govern information use accompanied by development of technologies that can implement such policies. The research reported here describes our efforts to design a system which facilitates privacy policy authoring, implementation, and compliance monitoring. We employed a variety of user-centered design methods with 109 target users across the four steps of the research reported here. This case study highlights the work of identifying organizational privacy requirements, iteratively designing and validating a prototype with target users, and conducting laboratory tests to guide specific design decisions to meet the needs of providing flexible privacy enabling technologies. Each of the four steps in our work is identified and described, and directions for future work in privacy are suggested.”
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Brodie, Carolyn, Karat, Clare-Marie, Karat, John and Feng, Jinjuan (2005): Usable security and privacy: a case study of developing privacy management tools. In: Proceedings of the 2005 Symposium on Usable Privacy and Security 2005. pp. 35-43. Available online
“Privacy is a concept which received relatively little attention during the rapid growth and spread of information technology through the 1980's and 1990's. Design to make information easily accessible, without particular attention to issues such as whether an individual had a desire or right to control access to and use of particular information was seen as the more pressing goal. We believe that there will be an increasing awareness of a fundamental need to address privacy concerns in information technology, and that doing so will require an understanding of policies that govern information use as well as the development of technologies that can implement such policies. The research reported here describes our efforts to design a privacy management workbench which facilitates privacy policy authoring, implementation, and compliance monitoring. This case study highlights the work of identifying organizational privacy requirements, analyzing existing technology, on-going research to identify approaches that address these requirements, and iteratively designing and validating a prototype with target users for flexible privacy technologies.”
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Zhou, Lina, Feng, Jinjuan, Sears, Andrew and Shi, Yongmei (2005): Applying the Naïve Bayes Classifier to Assist Users in Detecting Speech Recognition Errors. In: HICSS 2005 - 38th Hawaii International Conference on System Sciences 3-6 January, 2005, Big Island, HI, USA. . Available online
» 2004 «
Price, Kathleen J., Lin, Min, Feng, Jinjuan, Goldman, Rich, Sears, Andrew and Jacko, Julie A. (2004): Data Entry on the Move: An Examination of Nomadic Speech-Based Text Entry. In: Proceedings of the 8th ERCIM Workshop on User Interfaces for All 2004. p. 460. Available online
“Desktop interaction solutions are often inappropriate for mobile devices due to small screen size and portability needs. Speech recognition can improve interactions by providing a relatively hands-free solution that can be used in various situations. While mobile systems are designed to be transportable, few have examined the effects of motion on mobile interactions. We investigated the effect of motion on automatic speech recognition (ASR) input for mobile devices. We examined speech recognition error rates (RER) with subjects walking or seated, while performing text input tasks and the effect of ASR enrollment conditions on RER. RER were significantly lower for seated conditions. There was a significant interaction between enrollment and task conditions. When users enrolled while seated, but completed walking tasks, RER increased. In contrast, when users enrolled while walking, but completed seated tasks, RER decreased. These results suggest changes in user training of ASR systems for mobile and seated usage.”
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Feng, Jinjuan, Lazar, Jonathan and Preece, Jennifer J. (2004): Empathy and online interpersonal trust: A fragile relationship. In Behaviour and Information Technology, 23 (2) pp. 97-106
“The rapid growth of personal email communication, instant messaging and online communities has brought attention to the important role of interpersonal trust in online communication. An empirical study was conducted focusing on the effect of empathy on online interpersonal trust in textual IM. To be more specific, the relationship between empathic accuracy, response type and online interpersonal trust was investigated. The result suggests both empathic accuracy and response type have significant influence on online interpersonal trust. The interaction between empathic accuracy and response type also significantly influences online trust. Interestingly, the results imply a relationship between daily trust attitude and online interpersonal trust. People who are more trusting in their daily life may experience more difficulty in developing trust online. There is also some evidence to suggest that different communication scenarios may have an influence on online trust.”
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Feng, Jinjuan and Sears, Andrew (2004): Using confidence scores to improve hands-free speech based navigation in continuous dictation systems. In ACM Transactions on Computer-Human Interaction, 11 (4) pp. 329-356
“Speech recognition systems have improved dramatically, but recent studies confirm that error correction activities still account for 66-75% of the users' time, and 50% of that time is spent just getting to the errors that need to be corrected. While researchers have suggested that confidence scores could prove useful during the error correction process, the focus is typically on error detection. More importantly, empirical studies have failed to confirm any measurable benefits when confidence scores are used in this way within dictation-oriented applications. In this article, we provide data that explains why confidence scores are unlikely to be useful for error detection. We propose a new navigation technique for use when speech-only interactions are strongly preferred and common, desktop-sized displays are available. The results of an empirical study that highlights the potential of this new technique are reported. An informal comparison between the current study and previous research suggests the new technique reduces time spent on navigation by 18%. Future research should include additional studies that compare the proposed technique to previous non-speech and speech-based navigation solutions.”
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» 2001 «
Sears, Andrew, Karat, Clare-Marie, Oseitutu, Kwesi, Karimullah, Azfar and Feng, Jinjuan (2001): Productivity, satisfaction, and interaction strategies of individuals with spinal cord injuries and traditional users interacting with speech recognition software. In Universal Access in the Information Society, 1 (1) pp. 4-15
“Speech recognition is an important technology that is becoming increasingly effective for dictation-oriented activities. While recognition accuracy has increased dramatically in recent years, recent studies confirm that traditional computer users are still faster using a keyboard and mouse and spend more time correcting errors than dictating. Further, as these users become more experienced they frequently adopt multimodal strategies that require the keyboard and mouse when correcting errors. While speech recognition can be a convenient alternative for traditional computer users, it can be a powerful tool for individuals with physical disabilities that limit their ability to use a keyboard and mouse. However, research into the performance, satisfaction, and usage patterns of individuals with physical disabilities has not been reported. In this article, we report on a study that provides initial insights into the efficacy of existing speech recognition systems with respect to individuals with physical disabilities. Our results confirm that productivity does not differ between traditional users and those with physical disabilities. In contrast, numerous differences were observed when users rated their satisfaction with the system and when usage patterns were analyzed.”
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Oseitutu, Kwesi, Feng, Jinjuan, Sears, Andrew and Karat, Clare-Marie (2001): Speech recognition for data entry by individuals with spinal cord injuries. In: Stephanidis, Constantine (ed.) HCI International 2001 - Proceedings of the 9th International Conference on Human-Computer Interaction August 5-10, 2001, New Orleans, USA. pp. 402-406.
Lazar, Jonathan, Meiselwitz, Gabriele and Feng, Jinjuan (): Understanding Web Credibility: A Synthesis of the Research Literature. In Foundations and Trends in Human-Computer Interaction, 1 (2) pp. 139-202
“As more of our communication, commerce, and personal data goes online, credibility becomes an increasingly important issue. How do we determine if our e-commerce sites, our healthcare sites, or our online communication partners are credible? This paper examines the research literature in the area of web credibility. This review starts by examining the cognitive foundations of credibility. Other sections of the paper examine not only the general credibility of web sites, but also online communication, such as e-mail, instant messaging, and online communities. Training and education, as well as future issues (such as CAPTCHAs and phishing), will be addressed. The implications for multiple populations (users, web developers, browser designers, and librarians) will be discussed.”
Copyrights may apply
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Mar 16th, 2010
Changes to this page (author)
22 Feb 2010: Enabled abstracts to be shown on Jinjuan Feng's author page.08 Sep 2009: Author was edited 26 Jun 2009: Author was edited
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