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“ Civilization advances by extending the number of important operations which we can perform without thinking of them. ”

-- Alfred North Whitehead

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Jim M. Kondziela

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Publications by Jim M. Kondziela (bibliography)

1992

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Desurvire, Heather, Kondziela, Jim M. and Atwood, Michael E. (1992): What is Gained and Lost when Using Evaluation Methods Other than Empirical Testing. In: Monk, Andrew, Diaper, Dan and Harrison, Michael D. (eds.) Proceedings of the Seventh Conference of the British Computer Society Human Computer Interaction Specialist Group - People and Computers VII August 15-18, 1992, University of York, UK. pp. 89-102.

“There is increasing interest in finding usability testing methods that are easier and cheaper to implement than traditional laboratory usability testing. Recent research has looked at a few of these methods. The current study uses three groups of evaluators with different types of expertise, to evaluate a telephone-based interface using two different evaluation methods, the Cognitive Walkthrough and Heuristic Evaluation. This data is compared to laboratory results. Specific problems named in the laboratory and by the evaluator groups are analyzed for what contributions are made by each evaluator group under each method, and what is lost when traditional usability testing cannot be implemented. Future research directions are also discussed.”

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