No description available of Jeroen van der Velden...
Anderson, A. H., Newlands, Alison, Mullin, Jim, Fleming, Anne Marie, Doherty-Sneddon, Gwyneth and Velden, Jeroen van der (1996): Impact of Video-Mediated Communication on Simulated Service Encounters. In Interacting with Computers, 8 (2) pp. 193-206206
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