Publication statistics
Pub. period:2003-2011
Pub. count:17
Number of co-authors:19
Co-authors
Number of publications with 3 favourite co-authors:
Martina Angela Sasse:8John D. McCarthy:8Yelena Nakhimovsky:3 Productive colleagues
Jens Riegelsberger's 3 most productive colleagues in number of publications:
Martina Angela Sas..:39Robin Jeffries:21Shelly Farnham:17
“
Knowledge is commonly socially constructed, through collaborative efforts towards shared objectives or by dialogues and challenges brought about by different persons' perspectives.
”
-- G. Salomon (in "Distributed Cognitions: Psychological and Educational Considerations")
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Jens Riegelsberger
Has also published under the name of:
"J. Riegelsberger"
Publications by Jens Riegelsberger (bibliography)
Riegelsberger, Jens, Yang, Audrey, Samoylov, Konstantin, Nunge, Elizabeth, Stevens, Molly and Larvie, Patrick (2011): From basecamp to summit: scaling field research across 9 locations. In: Proceedings of ACM CHI 2011 Conference on Human Factors in Computing Systems 2011. pp. 141-144.
“In this case study we discuss the mechanics of running a complex field research project within one week: 32 field visits, 4 countries, 9 locations, 10+ researchers, 30+ observers. We outline the goals that lead to this project plan, and the tools and processes we developed to succeed under the constraints given. We discuss in particular (1) the role of ongoing in-field analysis and data sharing, (2) the role of basecamp as a centralized mission control center and real-time analysis hub, and (3) the added value of running the study and initial analysis in such a compressed time frame. We close with a reflection on the strengths and weaknesses of this approach, as well as ideas for future improvements.”
© All rights reserved Riegelsberger et al. and/or their publisher
Vasalou, Asimina, Riegelsberger, Jens and Joinson, Adam (2009): The application of forgiveness in social system design. In: Proceedings of ACM CHI 2009 Conference on Human Factors in Computing Systems 2009. pp. 225-228.
“When an offence occurs, the victim and offender can overcome the harm done through forgiveness. This paper demonstrates how forgiveness can be supported in social system design. We first describe what forgiveness is, how it is motivated and what benefits follow from forgiveness. Based on this theoretical analysis, we propose five provisions to guide designers who want to encourage reparation in social systems.”
© All rights reserved Vasalou et al. and/or ACM Press
Nakhimovsky, Yelena, Eckles, Dean and Riegelsberger, Jens (2009): Overcoming challenges in mobile UX research methods and tools. In: Proceedings of ACM CHI 2009 Conference on Human Factors in Computing Systems 2009. pp. 2747-2750.
“Judging by the year-by-year increasing number of CHI publications on mobile research methods and tools, it is clear that the community is currently rapidly innovating on tools, infrastructure, and methods for mobile user experience (UX) research. To reflect on this development, this SIG extends the workshop, "Mobile User Experience Research: Challenges, Methods&Tools" [8], and will open up the discussion to a wider group of practitioners and researchers.”
© All rights reserved Nakhimovsky et al. and/or ACM Press
Nakhimovsky, Yelena, Eckles, Dean and Riegelsberger, Jens (2009): Mobile user experience research: challenges, methods & tools. In: Proceedings of ACM CHI 2009 Conference on Human Factors in Computing Systems 2009. pp. 4795-4798.
“We are currently witnessing rapid innovation in mobile user experience (UX) research. The HCI community is creating and adapting research methods, tools, and infrastructure for mobile-specific challenges and opportunities. This workshop brings together researchers from industry and academia, designers, and creators of research tools, who faced the challenges of mobile UX research and responded with innovative approaches. We will examine the co-evolution of methods and tools by considering their goals and requirements, and how these are shared across different approaches.”
© All rights reserved Nakhimovsky et al. and/or ACM Press
Riegelsberger, Jens and Nakhimovsky, Yelena (2008): Seeing the bigger picture: a multi-method field trial of Google maps for mobile. In: Proceedings of ACM CHI 2008 Conference on Human Factors in Computing Systems April 5-10, 2008. pp. 2221-2228.
“This case study discusses a 2-week field trial of Google Maps for Mobile with 24 participants (in London, Manchester, Hamburg, Munich). The field trial served as a pilot, because it combined many methods previously used individually: group briefing sessions, recorded usage, multiple telephone interviews for additional context around recorded use, and 1:1 debriefs in a lab setting with the development team observing. In this paper we describe our approach, as well as substantive and methodological findings. Insights were gained along several dimensions: user experience at different levels of product familiarity (e.g. from download/install to habitual use); specific usability fixes (100+) as well as product strategy drivers; and hurdles to user experience arising from the mobile eco-system (e.g. carrier and handset platforms).”
© All rights reserved Riegelsberger and Nakhimovsky and/or ACM Press
Vasalou, Asimina and Riegelsberger, Jens (2008): Recovering trust and avoiding escalation: an overlooked design goal of social systems. In: Proceedings of ACM CHI 2008 Conference on Human Factors in Computing Systems April 5-10, 2008. pp. 3333-3338.
“The online trust discussion is focused on mechanisms for building and maintaining user trust. This paper introduces the relevance of providing for the repair of trust breakdowns. Three criteria are proposed for designing reparative mechanisms within trading systems. The reparative ability of two existing systems is then evaluated by using these criteria as a framework.”
© All rights reserved Vasalou and Riegelsberger and/or ACM Press
Au, Irene, Boardman, Richard, Jeffries, Robin, Larvie, Patrick, Pavese, Antonella, Riegelsberger, Jens, Rodden, Kerry and Stevens, Molly (2008): User experience at Google: focus on the user and all else will follow. In: Proceedings of ACM CHI 2008 Conference on Human Factors in Computing Systems April 5-10, 2008. pp. 3681-3686.
“This paper presents an overview of the User Experience (UX) team at Google. We focus on four aspects of working within Google's product development organization: (1) a bottom-up 'ideas' culture, (2) a data-driven engineering approach, (3) a fast, highly iterative web development cycle, and (4) a global product perspective of designing for multiple countries. Each aspect leads to challenges and opportunities for the UX team. We discuss these, and outline some of the methodological approaches we employ to deal with them, along with some examples of our work.”
© All rights reserved Au et al. and/or ACM Press
Riegelsberger, Jens, Counts, Scott, Farnham, Shelly and Philips, Bruce C. (2007): Personality Matters: Incorporating Detailed User Attributes and Preferences into the Matchmaking Process. In: HICSS 2007 - 40th Hawaii International International Conference on Systems Science 3-6 January, 2007, Waikoloa, Big Island, HI, USA. p. 87.
Riegelsberger, Jens, Counts, Scott, Farnham, Shelly and Philips, Bruce C. (2006): Sounds good to me: effects of photo and voice profiles on gaming partner choice. In: Proceedings of ACM CSCW06 Conference on Computer-Supported Cooperative Work 2006. pp. 159-162.
“In an empirical study we investigated how matchmaking for online gaming platforms could benefit from additional implicit information conveyed in profiles that include photos or voice recordings. We used 150 real online gamer profiles (50 text-only, 50 text&photo, 50 text&voice) to elicit gaming partner preferences from 267 online gamers. We found profiles with photos to lead to lower overall preference, indicating that people used them to reject potential partners. Voice recordings did not reduce overall preference but gave participants relevant information for gaming partner choice. We close with recommendations for the design of profile-based matchmaking systems.”
© All rights reserved Riegelsberger et al. and/or ACM Press
Riegelsberger, Jens, Sasse, Martina Angela and McCarthy, John D. (2005): The mechanics of trust: A framework for research and design. In International Journal of Human-Computer Studies, 62 (3) pp. 381-422.
“With an increasing number of technologies supporting transactions over distance and replacing traditional forms of interaction, designing for trust in mediated interactions has become a key concern for researchers in human computer interaction (HCI). While much of this research focuses on increasing users' trust, we present a framework that shifts the perspective towards factors that support trustworthy behavior. In a second step, we analyze how the presence of these factors can be signalled. We argue that it is essential to take a systemic perspective for enabling well-placed trust and trustworthy behavior in the long term. For our analysis we draw on relevant research from sociology, economics, and psychology, as well as HCI. We identify contextual properties (motivation based on temporal, social, and institutional embeddedness) and the actor's intrinsic properties (ability, and motivation based on internalized norms and benevolence) that form the basis of trustworthy behavior. Our analysis provides a frame of reference for the design of studies on trust in technology-mediated interactions, as well as a guide for identifying trust requirements in design processes. We demonstrate the application of the framework in three scenarios: call centre interactions, B2C e-commerce, and voice-enabled on-line gaming.”
© All rights reserved Riegelsberger et al. and/or Academic Press
Riegelsberger, Jens, Sasse, Martina Angela and McCarthy, John D. (2005): Do people trust their eyes more than ears?: media bias in detecting cues of expertise. In: Proceedings of ACM CHI 2005 Conference on Human Factors in Computing Systems 2005. pp. 1745-1748.
“Enabling users to identify trustworthy actors is a key design concern in online systems and expertise is a core dimension of trustworthiness. In this paper, we investigate (1) users' ability to identify expertise in advice and (2) effects of media bias in different representations. In a laboratory study, we presented 160 participants with two advisors -- one represented by text-only; the other represented by one of four alternate formats: video, audio, avatar, or photo+text. Unknown to the participants, one was an expert (i.e. trained) and the other was a non-expert (i.e. untrained). We observed participants' advice seeking behavior under financial risk as an indicator of their trust in the advisor. For all rich media representations, participants were able to identify the expert, but we also found a tendency for seeking video and audio advice, irrespective of expertise. Avatar advice, in contrast, was rarely sought, but -- like the other rich media representations -- was seen as more enjoyable and friendly than text-only advice. In a future step we plan to analyze our data for effects on advice uptake.”
© All rights reserved Riegelsberger et al. and/or ACM Press
Riegelsberger, Jens, Sasse, Martina Angela and McCarthy, John D. (2005): Rich Media, Poor Judgement? A Study of Media Effects on Users' Trust in Expertise. In: Proceedings of the HCI05 Conference on People and Computers XIX 2005. pp. 267-284.
McCarthy, John D., Sasse, Martina Angela and Riegelsberger, Jens (2004): The Geometry of Web Search. In: Proceedings of the HCI04 Conference on People and Computers XVIII 2004. pp. 249-262.
Riegelsberger, Jens, Sasse, Martina Angela and McCarthy, John D. (2003): Shiny happy people building trust?: photos on e-commerce websites and consumer trust. In: Cockton, Gilbert and Korhonen, Panu (eds.) Proceedings of the ACM CHI 2003 Human Factors in Computing Systems Conference April 5-10, 2003, Ft. Lauderdale, Florida, USA. pp. 121-128.
Riegelsberger, Jens, Sasse, Martina Angela and McCarthy, John D. (2003): The researcher's dilemma: evaluating trust in computer-mediated communication. In International Journal of Human-Computer Studies, 58 (6) pp. 759-781.
“The aim of this paper is to establish a methodological foundation for
human-computer interaction (HCI) researchers aiming to assess trust between
people interacting via computer-mediated communication (CMC) technology. The
most popular experimental paradigm currently employed by HCI researchers are
social dilemma games based on the Prisoner's Dilemma (PD), a technique
originating from economics. HCI researchers employing this experimental
paradigm currently interpret the rate of cooperation -- measured in the form of
collective pay-off -- as the level of trust the technology allows its users to
develop. We argue that this interpretation is problematic, since the game's
synchronous nature models only very specific trust situations. Furthermore,
experiments that are based on PD games cannot model the complexity of how trust
is formed in the real world, since they neglect factors such as ability and
benevolence. In conclusion, we recommend (a) means of improving social dilemma
experiments by using asynchronous Trust Games, (b) collecting a broader range
of data (in particular qualitative) and (c) increased use of longitudinal
studies.”
© All rights reserved Riegelsberger et al. and/or Academic Press
Riegelsberger, Jens, Sasse, Martina Angela and McCarthy, John D. (2003): Trust at First Sight? A Test of Users' Ability to Identify Trustworthy E-commerce Sites. In: Proceedings of the HCI03 Conference on People and Computers XVII 2003. pp. 243-260.
McCarthy, John D., Sasse, Martina Angela and Riegelsberger, Jens (2003): Could I have the Menu Please? An Eye Tracking Study of Design Conventions. In: Proceedings of the HCI03 Conference on People and Computers XVII 2003. pp. 401-414.
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