Jennifer Thom-Santelli
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Publications by Jennifer Thom-Santelli (bibliography)
» 2009 «
Thom-Santelli, Jennifer, Cosley, Dan R. and Gay, Geri (2009): What's mine is mine: territoriality in collaborative authoring. In: Proceedings of ACM CHI 2009 Conference on Human Factors in Computing Systems 2009. pp. 1481-1484. Available online
“Territoriality, the expression of ownership towards an object, can emerge when social actors occupy a shared social space. In the case of Wikipedia, the prevailing cultural norm is one that warns against ownership of one's work. However, we observe the emergence of territoriality in online space with respect to a subset of articles that have been tagged with the Maintained template through a qualitative study of 15 editors who have self-designated as Maintainers. Our participants communicated ownership, demarcated boundaries and asserted their control over artifacts for the sake of quality by appropriating existing features of Wikipedia. We then suggest design strategies to support these behaviors in the proper context within collaborative authoring systems more generally.”
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Thom-Santelli, Jennifer and Millen, David R. (2009): Learning by seeing: photo viewing in the workplace. In: Proceedings of ACM CHI 2009 Conference on Human Factors in Computing Systems 2009. pp. 2081-2090. Available online
“In this paper, we focus on the role that photo viewing plays within a large distributed enterprise. We describe the results of an analysis of users' viewing behavior through log activity and semi-structured interviews with respect to a photo sharing application embedded within an internal social networking site. Specifically, we investigate how these forms of expression can assist in the transmission of the norms and values associated with the culture of the organization through impression formation. We conclude by discussing how photos might act as a resource for newcomers to learn about the various aspects of the organizational culture and offer design suggestions for photo viewing systems within organizations.”
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Thom-Santelli, Jennifer (2009): Expressing territoriality in collaborative activity. In: GROUP09 - International Conference on Supporting Group Work 2009. pp. 389-390. Available online
“Territoriality, the expression of ownership towards an object, can emerge when social actors occupy a shared social space. In my research, I extend the study of territoriality beyond previous work in physical space in two key ways: 1) the object in question is virtual and 2) the social context is an online community engaged in collaborative activity. To do this, I observe the emergence of characteristic territorial behaviors (e.g. marking, control, defense) within collaborative authoring and social tagging. My dissertation then uses these observations to construct a theoretical framework for online territoriality to provide researchers and designers of groupware with guidelines with which to encourage ownership expression when appropriate.”
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» 2008 «
Thom-Santelli, Jennifer, Muller, Michael J. and Millen, David R. (2008): Social tagging roles: publishers, evangelists, leaders. In: Proceedings of ACM CHI 2008 Conference on Human Factors in Computing Systems April 5-10, 2008. pp. 1041-1044. Available online
“Social tagging systems provide users with the opportunity to employ tags in a communicative manner. To explore the use of tags for communication in these systems, we report results from 33 user interviews and employ the concept of social roles to describe audience-oriented tagging, including roles of community-seeker, community-builder, evangelist, publisher, and team-leader. These roles contribute to our understanding of the motivations and rationales behind social tagging in an international company, and suggest new features and services to support social software in the enterprise.”
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Leahu, Lucian, Thom-Santelli, Jennifer, Pederson, Claudia and Sengers, Phoebe (2008): Taming the situationist beast. In: Proceedings of DIS08 Designing Interactive Systems 2008. pp. 203-211. Available online
“The interplay between arts and HCI has become increasingly commonplace in the past years, offering new opportunities for approaching interaction, but also raising challenges in integrating methods and insights from across a great disciplinary divide. In this paper, we examine the ways Situationist art practice has been used as an inspiration for HCI design. We argue that methods from Situationist art practice have often been picked up without regard for their underlying sensibility: reflection and improvisation in an activist socio-political context. We describe an experiment in incorporating Situationist sensibility in design and use it to elucidate the challenges that face HCI in truly integrating the arts.”
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» 2007 «
Thom-Santelli, Jennifer (2007): Mobile Social Software: Facilitating Serendipity or Encouraging Homogeneity?. In IEEE Pervasive Computing, 6 (3) pp. 46-51
» 2005 «
Boehner, Kirsten, Thom-Santelli, Jennifer, Zoss, Angela, Gay, Geri, Hall, Justin S. and Barrett, Tucker (2005): Imprints of place: creative expressions of the museum experience. In: Proceedings of ACM CHI 2005 Conference on Human Factors in Computing Systems 2005. pp. 1220-1223. Available online
“Personalization and social awareness, important aspects in the definition of a place, are traditionally overlooked in the design of technology for museums. We describe Imprints, a system to enhance the role of visitor participation beyond information receiver to active creator of sense of place. Overall response to the Imprints system is explored through interviews and log analysis of use. Despite some usability issues, response to the system was positive, and it was appropriated for both personalization and awareness of others. The results suggest an opportunity to introduce technology that plays with the dynamic between private expression and public presence in the traditional environment of the art museum.”
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» 2004 «
Hancock, Jeffrey T., Thom-Santelli, Jennifer and Ritchie, Thompson (2004): Deception and design: the impact of communication technology on lying behavior. In: Dykstra-Erickson, Elizabeth and Tscheligi, Manfred (eds.) Proceedings of ACM CHI 2004 Conference on Human Factors in Computing Systems April 24-29, 2004, Vienna, Austria. pp. 129-134. Available online
“Social psychology has demonstrated that lying is an important, and frequent, part of everyday social interactions. As communication technologies become more ubiquitous in our daily interactions, an important question for developers is to determine how the design of these technologies affects lying behavior. The present research reports the results of a diary study, in which participants recorded all of their social interactions and lies for seven days. The data reveal that participants lied most on the telephone and least in email, and that lying rates in face-to-face and instant messaging interactions were approximately equal. This pattern of results suggests that the design features of communication technologies (e.g., synchronicity, recordability, and copresence) affect lying behavior in important ways, and that these features must be considered by both designers and users when issues of deception and trust arise. The implications for designing applications that increase, decrease or detect deception are discussed.”
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Mar 21st, 2010
Changes to this page (author)
20 Feb 2010: Enabled abstracts to be shown on Jennifer Thom-Santelli's author page.02 Jun 2009: Author was edited 02 Jun 2009: Author was edited
09 May 2009: Author was edited
09 May 2009: Author was edited
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29 Jun 2007: Author was edited
28 Apr 2003: Added the author to the bibliography
