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Tzeng, Jeng-Yi (2006): Matching users' diverse social scripts with resonating humanized features to create a polite interface. In International Journal of Human-Computer Studies, 64 (12) pp. 1230-1242
Tzeng, Jeng-Yi (2004): Toward a more civilized design: studying the effects of computers that apologize. In International Journal of Human-Computer Studies, 61 (3) pp. 319-345
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Publication period:2004-2006
Publication count:2
Number of co-authors:2
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