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Jeffrey E. Norton

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Publications by Jeffrey E. Norton (bibliography)

1992

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Johnson, William B., Norton, Jeffrey E. and Utsman, Leonard G. (1992): Integrated Information for Maintenance Training, Aiding, and On-Line Documentation. In: Proceedings of the Human Factors Society 36th Annual Meeting 1992. pp. 87-91.

“Today's portable computer systems have the power, memory, and storage to support a broad spectrum of capabilities in maintenance environments. The computer hardware is a minor part of the success equation when compared to the intricacies of writing software and other design activities like knowledge base creation and interface development. The cost vs. benefit analysis is more likely to favor new technology when the same system can be used across multiple functions within a technical environment. The integration of training, job aiding, and on-line information is discussed in this paper. The software technologies of intelligent tutoring, expert-system job aiding, and multimedia information storage/retrieval will be described. Example systems are from the aviation and electric power generation maintenance environments.”

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