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Jay Bradley

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Publications by Jay Bradley (bibliography)

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2010
 
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Bradley, Jay, Benyon, David, Mival, Oli and Webb, Nick (2010): Wizard of Oz experiments and companion dialogues. In: Proceedings of the HCI10 Conference on People and Computers XXIV 2010. pp. 117-123.

Novel speech systems such as the conversational agents being developed by the Companions Project (www.companions-project.org) can be simulated using the Wizard of Oz methodology. In this approach technologies that are not yet ready for testing by people are replaced by a human, both for prototyping and collecting additional dialogue data. In the case of Companions we want to observe what it would be like for people interact with a fully functional embodied conversational agent (ECA) and to collect samples of typical dialogue in order to explore, evaluate and model dialogue strategies. One controversial aspect of the Wizard of Oz approach is whether people should be aware that they are interacting with a simulation or whether they should be "fooled" into thinking they are interacting with a real system. Clearly there are ethical issues involved in fooling people, but some argue that unless the participant believes the simulation to be real, the results of any experimentation will not be applicable to the real situation. Over the course of several previous Wizard of Oz experiments our observations suggest that the dialogues produced do not significantly differ whether the participants know that the technology is faked or not. This hypothesis was investigated by collecting dialogues from two groups of participants. One group of participants believed that the Wizard of Oz speech system was in fact a fully computerised prototype and the other group knew that they would be talking through the interface to a hidden person (the wizard). The dialogues were analysed for differences attributable to the participants' beliefs about the system. This analysis was undertaken by an independent "blind" reviewer, a dialogue expert who attempted to allocate participants to one group or the other. His guess was wrong for four out of the six participants. Thus it appears that whether people believe they are interacting with a real system or not does not effect the dialogues and other factors, for example the personality of the person engaged in a dialogue with an ECA, are more important.

© All rights reserved Bradley et al. and/or BCS

2009
 
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Bradley, Jay, Mival, Oli and Benyon, David (2009): Wizard of Oz experiments for companions. In: Proceedings of the HCI09 Conference on People and Computers XXIII 2009. pp. 313-317.

Wizard of Oz experiments allow designers and developers to see the reactions of people as they interact with to-be-developed technologies. At the Centre for Interaction Design at Edinburgh Napier University we are developing a Wizard of Oz system to inform and further the design and development of Companion based technologies. Companions are intelligent, persistent, personalised, multimodal, natural language interfaces to the Internet and resources such as photo or music collections. They have the potential of turning our current human-machine interactions into human-machine relationships. In particular, a Companion prototype for reminiscing about a photo collection, called PhotoPal, is being used in our experiments. Several Wizard of Oz experiments have been run to assess people's reactions and thoughts about using a Companion interface. The feedback from these experiments has informed both the design direction and choice of development technologies going forward. The Wizard of Oz system has also been put to use in a classroom of young pupils and to aid adults make more productive use of the Internet for learning. Further experiments to investigate the appropriateness of Companion dialogue are planned.

© All rights reserved Bradley et al. and/or their publisher

 
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Changes to this page (author)

03 Apr 2012: Modified
03 Nov 2010: Added

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URL: http://www.interaction-design.org/references/authors/jay_bradley.html

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Featured chapter

Marc Hassenzahl explains the fascinating concept of User Experience and Experience Design. Commentaries by Don Norman, Eric Reiss, Mark Blythe, and Whitney Hess

User Experience and Experience Design !

 
 

Our Latest Books

 
 
The Social Design of Technical Systems: Building technologies for communities. 2nd Edition
by Brian Whitworth and Adnan Ahmad
start reading
 
 
 
 
Gamification at Work: Designing Engaging Business Software
by Janaki Mythily Kumar and Mario Herger
start reading
 
 
 
 
The Social Design of Technical Systems: Building technologies for communities
by Brian Whitworth and Adnan Ahmad
start reading
 
 
 
 
The Encyclopedia of Human-Computer Interaction, 2nd Ed.
by Mads Soegaard and Rikke Friis Dam
start reading