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Taylor, J. (1997): Improving Sociotechnical Systems by Exploiting the Remains of Reengineering. In: Proceedings of the Seventh International Conference on Human-Computer Interaction 1997. pp. 237-240.
Smith, Randall B., O'Shea, Tim, O'Malley, Claire, Scanlon, E. and Taylor, J. (1989): Preliminary experiments with a distributed, multi-media, problem solving environment. In: Proceedings of the First European Conference on Computer-Supported Cooperative Work - EC-CSCW 89 13-15 September, 1989, Gatwick, London. pp. 19-34.
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