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Black, John B., Bechtold, J. Scott, Mitrani, Marco and Carroll, John M. (1989): On-Line Tutorials: What Kind of Inference Leads to the Most Effective Learning?. In: Bice, Ken and Lewis, Clayton H. (eds.) Proceedings of the ACM CHI 89 Human Factors in Computing Systems Conference April 30 - June 4, 1989, Austin, Texas. pp. 81-83.
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